lurch9366 16 Posted March 25, 2022 Share Posted March 25, 2022 I am using a moto g5 one ace and am getting a Connection Failure when trying to connect to my server. I am able to connect just fine on my Nvidia Shield and any web browser. This is on my internal network. Is this a know issue? I have tried clearing cash and re logging in but I am hesitant to reinstall as the app is not currently available in the play store. Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 25, 2022 Author Share Posted March 25, 2022 Further troubleshooting revels this seems to be related to emby connect? My desktop gets the same error when logging in through connect but works fine when I type in ip directly. Link to comment Share on other sites More sharing options...
GrimReaper 3226 Posted March 25, 2022 Share Posted March 25, 2022 Do you have any special characters in your email address? Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 25, 2022 Author Share Posted March 25, 2022 still troubleshooting but I am able to get in with http8096 but not https 8920. related to https? Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 25, 2022 Author Share Posted March 25, 2022 correction only able to connect on web browser to http android app still not connecting even after removing server and signing out signing back in and re-adding server. Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 25, 2022 Author Share Posted March 25, 2022 (edited) well that is odd???!!! it works fine if I turn off my wifi and use mobile network forcing me to not be on my home network but it will not work when on my home network??? I guess you can call this a workaround?? Also does not work on same network if I just add server in the app with local ip instead of external url. web browser and shield work fine with local ip. I will continue to look into this but I am on the new app version 3.2.44 and do not remember this behavior on the last version. Edited March 25, 2022 by lurch9366 Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 25, 2022 Author Share Posted March 25, 2022 43 minutes ago, GrimReaper said: Do you have any special characters in your email address? Should have replied.. I do not. I am able to log in to emby connect no problem Link to comment Share on other sites More sharing options...
Luke 36879 Posted March 25, 2022 Share Posted March 25, 2022 1 hour ago, lurch9366 said: well that is odd???!!! it works fine if I turn off my wifi and use mobile network forcing me to not be on my home network but it will not work when on my home network??? I guess you can call this a workaround?? Also does not work on same network if I just add server in the app with local ip instead of external url. web browser and shield work fine with local ip. I will continue to look into this but I am on the new app version 3.2.44 and do not remember this behavior on the last version. Maybe you have the wrong local ip? Link to comment Share on other sites More sharing options...
Benit0 2 Posted March 26, 2022 Share Posted March 26, 2022 Hello, I am a French user and I have about the same problem. I can connect to my server via the application, only locally, if I am on the phone network, I get the error message "Erreur de connexion : Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné. Veuillez vérifier qu'il est bien démarré et réessayez". On the other hand via my browser no problem, I can connect locally and externally. My mobile application is version 3.2.44, I had no problem with the previous version of the application. Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 26, 2022 Author Share Posted March 26, 2022 22 hours ago, Luke said: Maybe you have the wrong local ip? I am using the same ip on the app as my local browser. Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 26, 2022 Author Share Posted March 26, 2022 11 hours ago, Benit0 said: Hello, I am a French user and I have about the same problem. I can connect to my server via the application, only locally, if I am on the phone network, I get the error message "Erreur de connexion : Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné. Veuillez vérifier qu'il est bien démarré et réessayez". On the other hand via my browser no problem, I can connect locally and externally. My mobile application is version 3.2.44, I had no problem with the previous version of the application. this is opposite of my issue. You should be able to connect when on the same network. when on mobile network it requires port forwarding settings on your router setting up a tunnel into your network. Link to comment Share on other sites More sharing options...
Benit0 2 Posted March 27, 2022 Share Posted March 27, 2022 my port forwarding is already configured and functional, I can connect with the internet browser from the outside, it is via the mobile application that it blocks. Link to comment Share on other sites More sharing options...
Luke 36879 Posted March 27, 2022 Share Posted March 27, 2022 12 hours ago, Benit0 said: my port forwarding is already configured and functional, I can connect with the internet browser from the outside, it is via the mobile application that it blocks. Hi, what exactly happens when you try to connect? Link to comment Share on other sites More sharing options...
lurch9366 16 Posted March 27, 2022 Author Share Posted March 27, 2022 44 minutes ago, Luke said: Hi, what exactly happens when you try to connect? I get the attached error. Both with wifi on when trying to connect to http://my domain:8096 and local ip 192.168.?.?:8096. If I turn wifi off http://my domain:8096 works fine but of course 192.168.?.?:8096 does not as expected. Please note I am not imputing the :8096 in the ip/domain line it is added by the port settings. I Have tried it both ways for fun. Both http://my domain:8096 and local ip 192.168.?.?:8096 work from my chrome browser on my local network. Link to comment Share on other sites More sharing options...
Benit0 2 Posted March 30, 2022 Share Posted March 30, 2022 On 3/27/2022 at 10:31 PM, Luke said: Hi, what exactly happens when you try to connect? The same error as @lurch9366 Link to comment Share on other sites More sharing options...
lurch9366 16 Posted April 2, 2022 Author Share Posted April 2, 2022 I don't know know what changed but it is working now on the app both on my local network over wifi and outside my home over cell network. I have not changed anything. Just opened the app today and BOOM!!! Link to comment Share on other sites More sharing options...
Benit0 2 Posted April 3, 2022 Share Posted April 3, 2022 I can't say the same, my problem is still there. Link to comment Share on other sites More sharing options...
teicang 27 Posted April 3, 2022 Share Posted April 3, 2022 Same problem for me, using android app on tablet as usual, also trying to find the app in the market (to see if there is an update ) it doesn't exist anymore what happen ? Thx Gianni Link to comment Share on other sites More sharing options...
teicang 27 Posted April 3, 2022 Share Posted April 3, 2022 29 minutes ago, teicang said: Same problem for me, using android app on tablet as usual, also trying to find the app in the market (to see if there is an update ) it doesn't exist anymore what happen ? Thx Gianni quick update : Now the connection in local mode is restablished,and it works fine. BUT please check why from google market the app disappear, I have tryed form mobile phone and from tablet serching Emby but the app is not found . I cannot test the connection from remote (I have a second server out of my local lan but at the moment I have some problem there with the internet network ). I will test asap wjen my network problem will be fix. thx Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 3, 2022 Share Posted April 3, 2022 4 hours ago, teicang said: quick update : Now the connection in local mode is restablished,and it works fine. BUT please check why from google market the app disappear, I have tryed form mobile phone and from tablet serching Emby but the app is not found . I cannot test the connection from remote (I have a second server out of my local lan but at the moment I have some problem there with the internet network ). I will test asap wjen my network problem will be fix. thx HI, we'll let you know when it is back in the store. You can follow along on that here: Thanks. 1 Link to comment Share on other sites More sharing options...
teicang 27 Posted April 4, 2022 Share Posted April 4, 2022 txh Luke. Tested also the remote connection, so all the problem seems to be fixed. Link to comment Share on other sites More sharing options...
Benit0 2 Posted April 6, 2022 Share Posted April 6, 2022 My problem is still there, I can't connect to the outside of the local network via the application. It was working fine before and I haven't changed anything in my configuration, just changed the application version. Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 9, 2022 Share Posted April 9, 2022 On 4/6/2022 at 2:59 AM, Benit0 said: My problem is still there, I can't connect to the outside of the local network via the application. It was working fine before and I haven't changed anything in my configuration, just changed the application version. @Benit0 I would suggest checking out our Connection Troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
Benit0 2 Posted April 17, 2022 Share Posted April 17, 2022 Hello @Luke, I have successfully completed all the steps. However, the external connection via the application does not work. I have an error "We're unable to connect to the selected server right now. Please ensure it is running and try again." Link to comment Share on other sites More sharing options...
Luke 36879 Posted April 17, 2022 Share Posted April 17, 2022 2 hours ago, Benit0 said: Hello @Luke, I have successfully completed all the steps. However, the external connection via the application does not work. I have an error "We're unable to connect to the selected server right now. Please ensure it is running and try again." Did you setup port forwarding in your router? Link to comment Share on other sites More sharing options...
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