AndyXH 70 Posted March 24, 2022 Share Posted March 24, 2022 Hello, I noticed that when a move is not direct play the audio stops working. Please see attached video. When i select playback internet quality to Auto its going to transcode the video but when i change it to higher throughput it plays direct play and the audio is back running Server 4.7.0.32 ffmpeg-transcode-83de80f9-8236-4cb3-8539-839a6dcb485e_1.txt ffmpeg-transcode-599ef747-3dc2-4a7d-bddd-c6e283e1ce77_1.txt log.txt Link to comment Share on other sites More sharing options...
AndyXH 70 Posted March 24, 2022 Author Share Posted March 24, 2022 22-03-24 15-12-57 7322.mov Link to comment Share on other sites More sharing options...
Luke 37006 Posted March 28, 2022 Share Posted March 28, 2022 Hi, is this only on files with eac3 audio? Link to comment Share on other sites More sharing options...
AndyXH 70 Posted March 29, 2022 Author Share Posted March 29, 2022 Yes as far as I can see only happens with eac3 files but not with all it strange but only happens with is transcoding it if it dose direct play it works on the effected files Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 5, 2022 Author Share Posted April 5, 2022 logs.zip Here you go please see zip files you will see The 100 thats the one i had issues when seaking and Grays Anatomy was one of the files that had audio issues when transcoding. Hope this helps let me know if you need more Thanks for everything. Link to comment Share on other sites More sharing options...
softworkz 3326 Posted April 5, 2022 Share Posted April 5, 2022 The logs from beta .32 which you posted above regarding the audio issue are about a file named "Deep.Water..". None of the logs from the release version is showing playback of that file. You need to test the same file on both versions to have a valid and meaningful comparison. Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 5, 2022 Author Share Posted April 5, 2022 Okay I will test deep water! But I’m sure I also tested grays anatomy as it was having the same issue. But no problem I’ll test that and send you the logs Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 5, 2022 Author Share Posted April 5, 2022 @softworkz @Lukeplease see attached logs no audio issue on deepwater when transcode emby logs.zip Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 5, 2022 Author Share Posted April 5, 2022 Hey guys! Just updated to 4.7.0.33 and still the same issue no audio on transcode Please see logs Emby 4.7.0.33 Logs.zip Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 9, 2022 Share Posted April 9, 2022 On 4/5/2022 at 1:03 PM, andreaxheli said: Hey guys! Just updated to 4.7.0.33 and still the same issue no audio on transcode Please see logs Emby 4.7.0.33 Logs.zip 43.62 kB · 1 download And you said you get sound with 4.6.7? If yes can you attach the logs from that for the same video file? Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 9, 2022 Author Share Posted April 9, 2022 @Luke please see attached logs no issues on 4.6.7 Emby 4.6.7 Logs.zip 1 Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 9, 2022 Share Posted April 9, 2022 Can you try using the ffmpeg build from 4.6.7 with the beta server? Here it is. Just unzip this into the same folder where EmbyServer.exe is contained: ffmpeg.zip Then try again and attach the ffmpeg log. Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 9, 2022 Author Share Posted April 9, 2022 Sure no problem I will try it in a few hours and let you know!! Thank you Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 9, 2022 Author Share Posted April 9, 2022 @Luke same results with the ffmpeg replacement Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 9, 2022 Share Posted April 9, 2022 Just now, andreaxheli said: @Luke same results with the ffmpeg replacement And the log from that? Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 9, 2022 Author Share Posted April 9, 2022 Sorry, here you go Emby Logs with ffmpeg replacement .zip Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 12, 2022 Author Share Posted April 12, 2022 @luke so I had a MiBox 4Android TV and played the movie with direct play and transcode and works just fine. I did the same thing on the Samsung TV running App V 1.2.6 and direct play works and transcode doesn't on Server 4.7.0.34 Now if i run Server 4.6.7 no issues on both plat forms. Can this be something on the Samsung App side and Server 4.7.0.X ? 4.7.0.34 Logs.zip Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 15, 2022 Author Share Posted April 15, 2022 Still an issue on 4.7.0.35 Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 15, 2022 Author Share Posted April 15, 2022 @Luke Please see attached screenshot I don't know if this is relevant but I playing same movie on an Android TV with transcode and it worked and I also on Samsung and it dose not. The only thing I'm noticing on the Samsung the Audio is not being transcoded and on the Android it is. Can this have something to do with it. Please see below screenshot Server 4.7.0.35 Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 18, 2022 Share Posted April 18, 2022 @andreaxheli as a test, if you force this file to direct play by raising the app quality setting, do you get audio? The bitrate is probably going to be too high for the network connection, so it may not play smoothly, but for the purposes of this test that doesn't matter Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 18, 2022 Author Share Posted April 18, 2022 (edited) @Luke Normally that's what I do. I set the The Play back > Video > Internet quality > 1080P -25Mbps and it dose direct play and Audio is back. MY internet is 1GB Down & 50 Mbps up Edited April 18, 2022 by andreaxheli Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 18, 2022 Share Posted April 18, 2022 On 4/9/2022 at 8:36 AM, andreaxheli said: @Luke please see attached logs no issues on 4.6.7 Emby 4.6.7 Logs.zip 38.12 kB · 4 downloads Actually you have a lower quality setting configured in 4.6.7. I bet if you adjust it to match 4.7, you'll see the same issue. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 18, 2022 Author Share Posted April 18, 2022 I just lower the quail on 4.7.0.35 and not audio issue since its transcoding Please see PM on 4.6.7 video and its working no matter what quality you set the video too Link to comment Share on other sites More sharing options...
Luke 37006 Posted April 18, 2022 Share Posted April 18, 2022 Try setting the quality setting to about 7 or 8 mbps like you did in the first log of this post. please try this in 4.6.7. Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted April 18, 2022 Author Share Posted April 18, 2022 Im going to send you video on 4.7.0.35 now Link to comment Share on other sites More sharing options...
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