Emby on macOS blank screen

[knotted]

I've had this problem for a while, every time I open Emby on Catalina I just get a blank screen.   No errors in the interface, just a blank screen.  The most recent version is installed.

[Luke]

Hi there, what is the version number of the app that yo have installed? Is MacOS fully up to date?

[knotted]

Sorry I've been so long in responding, it's been a busy time for me.  I am running Catalina 10.15.7, and Emby continues to fail at 2.1.4 (9). Is there a pref file I can delete to try to reset the settings?

Edited May 3 by knotted

[Luke]

Hi, have you updated to emby for macos 2.1.6?

[knotted]

I just did.  It does not appear to have resolved the problem.

[Luke]

On 5/2/2022 at 8:08 PM, knotted said:

Sorry I've been so long in responding, it's been a busy time for me.  I am running Catalina 10.15.7, and Emby continues to fail at 2.1.4 (9). Is there a pref file I can delete to try to reset the settings?

Can you try uninstalling and reinstalling the app?

[knotted]

No change.

[knotted]

Starting Emby from Terminal I get the following output

022-05-14 15:13:03.269 Emby[87916:2710477] DiskCookieStorage changing policy from 2 to 0, cookie file: file:///Users/xxxx/Library/Containers/com.emby.mobile/Data/Library/Cookies/Cookies.binarycookies
[INFO] GCDWebServer started on port 12344 and reachable at http://localhost:12344/
2022-05-14 15:13:03.462 Emby[87916:2710477] Started http daemon: http://localhost:12344/ 
2022-05-14 15:13:03.463 Emby[87916:2710477] Loading _startUrl http://localhost:12344/index.html?
2022-05-14 15:13:03.477 Emby[87916:2710477] Reachability Flag Status: -R ------- networkStatusForFlags
2022-05-14 15:13:03.477 Emby[87916:2710477] Reachability Flag Status: -R ------- networkStatusForFlags
Could not create a 'com.apple.iphone.axserver-systemwide' sandbox extension
2022-05-14 15:13:03.649 Emby[87916:2710477] -[MyMainViewController webView:didStartProvisionalNavigation:]
2022-05-14 15:13:10.484 Emby[87916:2710477] Successfully registered for remote notifications
2022-05-14 15:13:10.490 Emby[87916:2710477] Firebase Registration Token Received: cRZq06fOfEdXga1M4BN5Og:APA91bGOXF1_CZnvXdpRqIAKVhHKg8DRQODOVSMo_7QOIv2auWCQ36WBwzCZuiF49jwvR4_Vwx_fy-lQpQv5qOyD5Pfc3U0vQV3iFBlW9fESVp4-M_6sWaK-3MYPqJYbLJnD5BRVkkhJ
2022-05-14 15:13:15.562 Emby[87916:2710477] **************_____________**************AXError: MKStarRatingView is not a kind of NSView
1   AccessibilityBundles                0x00007fff41bbca83 _AXBValidationCheckIsKindOfClass + 201
2022-05-14 15:13:15.671 Emby[87916:2710477] **************_____________**************AXError: AVPlayerView is not a kind of NSView
1   AccessibilityBundles                0x00007fff41bbca83 _AXBValidationCheckIsKindOfClass + 201
[ERROR] No more data available on socket 15
2022-05-14 15:13:23.693 Emby[87916:2710477] -[MyMainViewController webView:didFailProvisionalNavigation:withError:]---=====Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSErrorFailingURLKey=https://localhost:12344/index.html?, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <F2668353-FC3A-4EB9-9898-6B7868E19F0D>.<1>, _kCFStreamErrorCodeKey=-2102, NSLocalizedDescription=The request timed out., _WKRecoveryAttempterErrorKey=<WKReloadFrameErrorRecoveryAttempter: 0x7f954325f7b0>, networkTaskDescription=LocalDataTask <F2668353-FC3A-4EB9-9898-6B7868E19F0D>.<1>, _kCFStreamErrorDomainKey=4, NSErrorFailingURLStringKey=https://localhost:12344/index.html?, NSUnderlyingError=0x7f954321fd30 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}}

Additionally, if I run curl http://localhost:12344/index.html I get a valid response.

Edited May 14 by knotted

[knotted]

I'm just wondering if there is anything further I can do, or just move on to another product.

[Luke]

Hi, apologies for the delay. We are looking into this. Thanks.

[knotted]

Thanks for the update.

[knotted]

No updates?  I realize your team is probably fairly small, but an update would be nice...  Maybe even a workaround.