Tophicles 23 Posted March 7, 2022 Share Posted March 7, 2022 Hi there team! Having an issue where a user is getting a "media exceeds bitrate" error and it's not allowing him to stream 5.1 audio (see screenshot). He also gets a file where it show him in Direct Play initially, but then it suddenly flips to "audio and video codec not supported". (movie attached) Even when it shows 5.1 in the "Stats for Nerds" his audio interface shows it only in stereo. Any ideas? I'm not restricting streams or transcodes in the server. video-1646613351.mp4 Link to comment Share on other sites More sharing options...
Happy2Play 8270 Posted March 7, 2022 Share Posted March 7, 2022 Please post server and ffmpeg log for specific example. Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted March 7, 2022 Share Posted March 7, 2022 (edited) Tell your user to change quality from Auto to some fixed numeric value (above 7 Mbps) in Settings>Playback. Edited March 7, 2022 by GrimReaper Link to comment Share on other sites More sharing options...
Tophicles 23 Posted March 7, 2022 Author Share Posted March 7, 2022 Just now, GrimReaper said: Tell your user to change quality from Auto to some fixed numeric value (above 51 Mbps: 60, 80, 100...) in Settings>Playback. We tried that, no change... Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted March 7, 2022 Share Posted March 7, 2022 2 minutes ago, Tophicles said: We tried that, no change... Also post logs as @Happy2Play suggested. Link to comment Share on other sites More sharing options...
Tophicles 23 Posted March 7, 2022 Author Share Posted March 7, 2022 2 minutes ago, Happy2Play said: Please post server and ffmpeg log for specific example. Logs attached (sorry forgot to post that). embyserver.txt ffmpeg-transcode-92dcaacc-5af2-464f-bb3c-b995b1fe2a4d_1.txt Link to comment Share on other sites More sharing options...
GrimReaper 3286 Posted March 7, 2022 Share Posted March 7, 2022 (edited) I'd guess that media bitrate exceeds limit is kinda misleading, as reason for transcoding are unsupported codecs: &TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported and they need to be converted to something that browser supports. Not using Chrome on Mac, but assuming it's same on all platforms, it doesn't natively support neither HEVC nor AC-3/EAC-3, so don't see a way how could you get that file to DirectPlay: {"Codec":"hevc","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":6119557,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false,"AttachmentSize":0} {"Codec":"eac3","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English EAC3 5.1 Your user can check what his browser supports at: HTML5test - How well does your browser support HTML5? Edited March 7, 2022 by GrimReaper Link to comment Share on other sites More sharing options...
Tophicles 23 Posted March 7, 2022 Author Share Posted March 7, 2022 1 minute ago, GrimReaper said: I'd guess that media bitrate exceeds limit is kinda misleading, as reason for transcoding are unsupported codecs: &TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported Not using Chrome on Mac, but assuming it's same on all platforms, it doesn't natively support neither HEVC nor AC-3/EAC-3, so don't see a way how could you get that file to DirectPlay: {"Codec":"hevc","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":6119557,"BitDepth":10,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false,"AttachmentSize":0} {"Codec":"eac3","Language":"eng","TimeBase":"1/1000","DisplayTitle":"English EAC3 5.1 Your user can check what his browser supports at: HTML5test - How well does your browser support HTML5? Exceptional. Thank you Link to comment Share on other sites More sharing options...
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