Bazzu85 21 Posted January 24, 2022 Share Posted January 24, 2022 Hi, from a couple of weeks I have a new sony XH90 tv... Emby works well but I have a problem with some files.. here's the screen of how they are playing: Here's the app version: Tried the same file on android mobile, web player (transcode) and emby theater and the video it's ok on all players.. Additionally when trying to lower the bitrate the tv app gives a message: "too many errors" Do you need the original file to do some tests? Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 24, 2022 Share Posted January 24, 2022 44 minutes ago, Bazzu85 said: Additionally when trying to lower the bitrate the tv app gives a message: "too many errors" Can you please reproduce that and then follow the instructions to send a log from the app? Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted January 25, 2022 Author Share Posted January 25, 2022 21 hours ago, ebr said: Can you please reproduce that and then follow the instructions to send a log from the app? Log sended from the video player. At 13.31 current Rome time Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 25, 2022 Share Posted January 25, 2022 2 hours ago, Bazzu85 said: Log sended from the video player. At 13.31 current Rome time Hi. Can you please reproduce exactly this: On 1/24/2022 at 9:21 AM, Bazzu85 said: when trying to lower the bitrate the tv app gives a message: "too many errors" and send the log after that message? Then also provide the ffmpeg logs that are generated. Thanks. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted January 25, 2022 Author Share Posted January 25, 2022 7 hours ago, ebr said: Hi. Can you please reproduce exactly this: and send the log after that message? Then also provide the ffmpeg logs that are generated. Thanks. Hi need to send these logs from the app menu. When lowering the bitrate the message appear and the player try to play the next item giving again "too many errors" and so on.. I sended the logs at 23.02 Rome time.. here's all ffmpeg logs: ffmpeg.zip To be clear here's the steps done: 1. started the s01E01-02 (the video had problem like first post photo) 2 lowered the bitrate 3. the player loading animation started spinning and checking the lower player bar the app tried to play the next files (S01E03-04, S01E05-06, S01E07-08 and so on) giving always error. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 25, 2022 Share Posted January 25, 2022 Try turning off hardware acceleration in the transcoding settings on the server and see if that solves that issue. If it does, @softworkz can probably suggest some specific setting changes to make in there to get it to work with hardware. Whatever is being produced by the transcoder, the player does not like at all. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted January 27, 2022 Author Share Posted January 27, 2022 On 25/01/2022 at 23:45, ebr said: Try turning off hardware acceleration in the transcoding settings on the server and see if that solves that issue. If it does, @softworkz can probably suggest some specific setting changes to make in there to get it to work with hardware. Whatever is being produced by the transcoder, the player does not like at all. I turned off hardware transcoding But the video has still problems (check the first post and notice that the player is direct playing). Additionally lowering the bitrate cause the same behaviour as previous post.. Link to comment Share on other sites More sharing options...
Luke 37060 Posted January 28, 2022 Share Posted January 28, 2022 Quote Additionally lowering the bitrate cause the same behaviour as previous post.. Can we please look at an example of that? Thanks. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted January 29, 2022 Author Share Posted January 29, 2022 On 28/01/2022 at 03:33, Luke said: Can we please look at an example of that? Thanks. sended a PM to you and ebr.. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 1, 2022 Author Share Posted February 1, 2022 On 28/01/2022 at 03:33, Luke said: Can we please look at an example of that? Thanks. any feedback? Link to comment Share on other sites More sharing options...
ebr 14910 Posted February 1, 2022 Share Posted February 1, 2022 Hi. I'm not sure what the issue is as all your samples played fine on my Sony Android TV. Can you see if maybe there is a firmware update for your TV? Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 1, 2022 Author Share Posted February 1, 2022 (edited) 1 hour ago, ebr said: Hi. I'm not sure what the issue is as all your samples played fine on my Sony Android TV. Can you see if maybe there is a firmware update for your TV? Checked now..no software update..are you using the same app version? Stable server? Additionally I have some small differences in nerd stats What is Dv limited? And the mp3 is in software decode.. Edited February 1, 2022 by Bazzu85 Link to comment Share on other sites More sharing options...
ebr 14910 Posted February 1, 2022 Share Posted February 1, 2022 Yes, I'm using the current beta of the app but the beta of the server. Since the item is direct playing, the server version should not matter. Your TV supports DV but mine doesn't (is a bit older) but that also should not have an impact on this item which is old MPEG4 content. Something is clearly different but I'm at a bit of a loss as to what at this point. The fact that the items still don't play properly when transcoded seems to indicate an issue with the TV somehow. If you force a transcode on any other video - one with a more current format like h264 and 1080 resolution - does it play okay? Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 2, 2022 Share Posted February 2, 2022 Can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 2, 2022 Author Share Posted February 2, 2022 50 minutes ago, Luke said: Can you try sideloading our standard android app on the same device and let us know how that compares? https://emby.media/emby-for-android.html Thanks. Same behaviour.. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 2, 2022 Author Share Posted February 2, 2022 22 hours ago, ebr said: Yes, I'm using the current beta of the app but the beta of the server. Since the item is direct playing, the server version should not matter. Your TV supports DV but mine doesn't (is a bit older) but that also should not have an impact on this item which is old MPEG4 content. Something is clearly different but I'm at a bit of a loss as to what at this point. The fact that the items still don't play properly when transcoded seems to indicate an issue with the TV somehow. If you force a transcode on any other video - one with a more current format like h264 and 1080 resolution - does it play okay? Here's...direct Transcoding Link to comment Share on other sites More sharing options...
ebr 14910 Posted February 2, 2022 Share Posted February 2, 2022 And those are playing okay? It is just these old mpeg4 programs with issues? Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 3, 2022 Author Share Posted February 3, 2022 16 hours ago, ebr said: And those are playing okay? It is just these old mpeg4 programs with issues? Yep. All movies or show that I tried so far (I have the tv from a couple of weeks) works perfectly. Only the files are having this video problem. Additionally I tried to use external player setting (mx player) and these are played ok.. Link to comment Share on other sites More sharing options...
ebr 14910 Posted February 3, 2022 Share Posted February 3, 2022 Is there any display on your TV that would show you if maybe the TV is switching into Dolby Vision or some other mode with those videos? Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 6, 2022 Author Share Posted February 6, 2022 On 03/02/2022 at 14:04, ebr said: Is there any display on your TV that would show you if maybe the TV is switching into Dolby Vision or some other mode with those videos? Nope as far as I know.. But I can tell you that when with netflix I start playing a dolby vision content the tv switch the colours, tones and brightness according to the dolby vision profile. IDK if this behaviour is only for netflix app or os wide.. When playing content with emby app nothing of writen above happens.. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted February 28, 2022 Author Share Posted February 28, 2022 (edited) Hi, I found another bunch of episode of another show with the same behaviour.. This is very annoying.. Tried with standard android tv app and the sideloaded one.. Using external player is the only way to reproduce on tv.. Edited February 28, 2022 by Bazzu85 Link to comment Share on other sites More sharing options...
Luke 37060 Posted February 28, 2022 Share Posted February 28, 2022 On 2/2/2022 at 12:49 PM, Bazzu85 said: Same behaviour.. What version number did you try? Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted March 1, 2022 Author Share Posted March 1, 2022 23 hours ago, Luke said: What version number did you try? Here's both.. And here's how the video is showing (audio is perfect): Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted March 3, 2022 Author Share Posted March 3, 2022 On 01/03/2022 at 00:24, Luke said: What version number did you try? As additional infos I can tell that I tried this old not h264/h265 videos even with dlna and it doesn't work.. seems that the tv (sony XH90) doesn't support this old formats..there's a way to tell emby to force transcoding on this particular device this files when starting playing? if you check the past posts the reproduction is actually direct, when forcing to lower the bitrate I have errors.. Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted March 10, 2022 Author Share Posted March 10, 2022 On 01/03/2022 at 00:24, Luke said: What version number did you try? After many test I can confirm that the tv (and emby apps as well) have problem with not h264/h265 videos. The server treat the file as direct play, but need to be started with transcode... so....how we handle it @Luke and @ebr? for the moment if I have to watch a KO content, I convert it with handbrake first..but is not a solution.. mxplayer and vlc works fine.. Link to comment Share on other sites More sharing options...
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