No guide data at all

[Jk666 0]

I am getting zero guide data for tv listings in my area. I get as far as zip code and no further. Message i receive is in attached pic

[Luke 39859]

Hi there, what did you enter when trying to add guide data?

[Jk666 0]

My zip code?? 

Not quite sure what you're asking. 

[Jk666 0]

Local over the air broadcasts?? 

[Luke 39859]

7 minutes ago, Jk666 said:

My zip code?? 

Not quite sure what you're asking. 

What values did you enter?

[Jk666 0]

Country: United States
Guide Source: Emby Guide Data
Zip Code: 97603

And then that message pops up

[Luke 39859]

Can you please attach the emby server log from when you tried to do this? Thanks.

[Jk666 0]

It suddenly works. *shrug*

[Jk666 0]

1 minute ago, Luke said:

Can you please attach the emby server log from when you tried to do this? Thanks.

Yes. Where can I find that file?

 

[Luke 39859]

Thanks for the feedback.

[Jk666 0]

I was incorrect. Still no guide data.

[Luke 39859]

2 minutes ago, Jk666 said:

Yes. Where can I find that file?

 

 

[Jk666 0]

embyserver.txt

There ya go.

[Luke 39859]

hi there @Jk666 do you have an active Emby Premiere subscription?

[Jk666 0]

yes

[ebr 15613]

I do see successful validations of both features but there is also a failure previous to those validations in the log...

It looks to me like the guide does refresh, though:

2022-01-19 07:01:02.643 Info LiveTvManager: Refreshing guide with 4 days of guide data

@Jk666 are you trying to look beyond 4 days?

[Jk666 0]

idk, man. I'm still getting the same error message when i select those values.

I haven't touched any of the options.

[Luke 39859]

Does your Emby Server dashboard display a gold coin to reflect your Premiere status?

[Jk666 0]

yes

[Carlo 4550]

@Jk666 Would you be open to doing a remote session where I can log into your Desktop with you and we can look at this together?
If so hover over my username and send me a private message and we can arrange this.

Carlo

Edited January 29, 2022 by cayars

[Luke 39859]

@cayars @Jk666

Were you able to link up?

[Carlo 4550]

No, @Jk666 hasn't logged in since friday.

[Jk666 0]

7 minutes ago, cayars said:

No, @Jk666 hasn't logged in since friday.

Thought I had msg'd you. I guess i didn't.

 

[Carlo 4550]

Oops, I'm sorry you of course did PM to let me know you would like to do it later for a specific reason you mentioned in the PM.

That of course is totally fine considering... We can just put this on hold until you're ready.
No problem at all.

Carlo

[Jk666 0]

23 minutes ago, cayars said:

Oops, I'm sorry you of course did PM to let me know you would like to do it later for a specific reason you mentioned in the PM.

That of course is totally fine considering... We can just put this on hold until you're ready.
No problem at all.

Carlo

awesome! Thanks much!