AndyXH 70 Posted January 4, 2022 Share Posted January 4, 2022 Ipad Air 4th Gen IOS 15.2 Emby iOS 2.1.1 Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 5, 2022 Share Posted January 5, 2022 Hi there, can we please look at an example of what you're playing? Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 6, 2022 Author Share Posted January 6, 2022 (edited) Here you go Luke. Also happens on movies, live tv. Thank you for your reply. IMG_0062.MOV Edited January 6, 2022 by andreaxheli Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 6, 2022 Share Posted January 6, 2022 Can you please attach the emby server log from when you were playing? Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 6, 2022 Author Share Posted January 6, 2022 (edited) Here you go let me know if you need anything else. embyserver.log Edited January 6, 2022 by andreaxheli Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 10, 2022 Share Posted January 10, 2022 Does this file have subtitles? Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 10, 2022 Author Share Posted January 10, 2022 I did not enable subtitles while I was playing it Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 11, 2022 Share Posted January 11, 2022 Does the file have subtitles? Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 11, 2022 Author Share Posted January 11, 2022 Looks like it dose Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 11, 2022 Author Share Posted January 11, 2022 But i dont see any subtitle data in the folder Link to comment Share on other sites More sharing options...
Luke 37057 Posted January 11, 2022 Share Posted January 11, 2022 OK thanks for the info. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted January 11, 2022 Author Share Posted January 11, 2022 (edited) You're Welcome! Also this happens for Live TV & Movies. Let me know if you need me to test anything else happy to help. Edited January 11, 2022 by andreaxheli Link to comment Share on other sites More sharing options...
akawoz 12 Posted February 18, 2022 Share Posted February 18, 2022 (edited) We have this issue on 4th gen iPad Air iOS 15.3.1 - while playing back file if we rotate the ipad, Emby video freezes, audio continues then Emby eventually crashes. Other iOS devices in the house don't exhibit this issue - iPhone 13 Pro, iPhone 11 Pro and iPad Pro 2nd gen. Mediainfo: General Unique ID : 246655600380659318437894965651421050362 (0xB99024031B1C94C6FFD19215C694B5FA) Complete name : C:\Users\wsh\Downloads\The Real Housewives of Orange County - S16E05 - A Tele-Noella imdb-tt0497079 - h264 EAC3 2.0.mkv Format : Matroska Format version : Version 4 File size : 2.98 GiB Duration : 43 min 5 s Overall bit rate : 9 890 kb/s Writing application : mkvmerge v58.0.0 ('Supper's Ready') 64-bit Writing library : libebml v1.4.2 + libmatroska v1.6.4 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 4 frames Codec ID : V_MPEG4/ISO/AVC Duration : 43 min 5 s Bit rate mode : Constant Bit rate : 10 000 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.201 Stream size : 2.91 GiB (98%) Default : Yes Forced : No Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 Audio ID : 2 Format : E-AC-3 Format/Info : Enhanced AC-3 Commercial name : Dolby Digital Plus Codec ID : A_EAC3 Duration : 43 min 5 s Bit rate mode : Constant Bit rate : 224 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 69.0 MiB (2%) Language : English Service kind : Complete Main Default : Yes Forced : No Text #1 ID : 3 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 43 min 1 s Bit rate : 119 b/s Count of elements : 1193 Stream size : 37.7 KiB (0%) Language : English Default : No Forced : No Text #2 ID : 4 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 43 min 1 s Bit rate : 123 b/s Count of elements : 1232 Stream size : 38.8 KiB (0%) Title : SDH Language : English Default : No Forced : No Edited February 18, 2022 by akawoz Link to comment Share on other sites More sharing options...
Luke 37057 Posted February 18, 2022 Share Posted February 18, 2022 OK we're looking into it. Thanks. 1 Link to comment Share on other sites More sharing options...
Luke 37057 Posted February 21, 2022 Share Posted February 21, 2022 On 2/18/2022 at 3:57 AM, akawoz said: We have this issue on 4th gen iPad Air iOS 15.3.1 - while playing back file if we rotate the ipad, Emby video freezes, audio continues then Emby eventually crashes. Other iOS devices in the house don't exhibit this issue - iPhone 13 Pro, iPhone 11 Pro and iPad Pro 2nd gen. Mediainfo: General Unique ID : 246655600380659318437894965651421050362 (0xB99024031B1C94C6FFD19215C694B5FA) Complete name : C:\Users\wsh\Downloads\The Real Housewives of Orange County - S16E05 - A Tele-Noella imdb-tt0497079 - h264 EAC3 2.0.mkv Format : Matroska Format version : Version 4 File size : 2.98 GiB Duration : 43 min 5 s Overall bit rate : 9 890 kb/s Writing application : mkvmerge v58.0.0 ('Supper's Ready') 64-bit Writing library : libebml v1.4.2 + libmatroska v1.6.4 Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 4 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 4 frames Codec ID : V_MPEG4/ISO/AVC Duration : 43 min 5 s Bit rate mode : Constant Bit rate : 10 000 kb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.201 Stream size : 2.91 GiB (98%) Default : Yes Forced : No Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 Audio ID : 2 Format : E-AC-3 Format/Info : Enhanced AC-3 Commercial name : Dolby Digital Plus Codec ID : A_EAC3 Duration : 43 min 5 s Bit rate mode : Constant Bit rate : 224 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 69.0 MiB (2%) Language : English Service kind : Complete Main Default : Yes Forced : No Text #1 ID : 3 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 43 min 1 s Bit rate : 119 b/s Count of elements : 1193 Stream size : 37.7 KiB (0%) Language : English Default : No Forced : No Text #2 ID : 4 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 43 min 1 s Bit rate : 123 b/s Count of elements : 1232 Stream size : 38.8 KiB (0%) Title : SDH Language : English Default : No Forced : No Hi, would you mind sending me your itunes email over pm to join the beta channel for the app? This will allow us to get a crash report once you reproduce it again. Thanks. Link to comment Share on other sites More sharing options...
AndyXH 70 Posted February 21, 2022 Author Share Posted February 21, 2022 @luke Sent 1 Link to comment Share on other sites More sharing options...
akawoz 12 Posted February 22, 2022 Share Posted February 22, 2022 Done and Sent 1 Link to comment Share on other sites More sharing options...
AndyXH 70 Posted February 25, 2022 Author Share Posted February 25, 2022 Done and sent also Link to comment Share on other sites More sharing options...
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