App unlock

[Jelleuuh 1]

Hallo

Na de proefperiode van emby wou ik de app unlock installeren. De aankoop is gelukt en op mijn gsm gaat het goed, maar op android tv van mijn mi box geef hij telkens aan "unlock is not purchased" als ik herstel ontgrendelen doe. Bij het klikken op ontgrendel app krijg ik je hebt dit item al aangekocht. Error purchase. Er loopt dus iets mis. Ik heb het wel degelijk maar werkt niet op de mi box android tv. Iemand nog dit probleem? En wat is de oplossing?

Groetjes

Jelle

[GrimReaper 3274]

That sounds very similar to:

You can address your query with more details (account, email used) to:

Quote

billingsupport@emby.media

Also, you might submit in-app log:

Quote

Emby for Android TV/Fire TV and Emby for Roku Logs

 

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row (or menu option on the user menu at the top) labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

[Jelleuuh 1]

Thanks for the Quick reply.

I have just send the email and also sended the logs.

[ebr 14905]

Hi.  The unlock for mobile and TV are different because they are different apps right now.  So, you would need to purchase the unlock for the TV app as well - or purchase Premiere which would include both.

Thanks.

[Jelleuuh 1]

Dear. I purchased trough android tv.

Kind regards