danpol 6 Posted November 18, 2021 Share Posted November 18, 2021 hi I'm having trouble connecting to Emby from outside my home I tried canyouseeme.org and port 8096 is visible but 8920 is not thanks Link to comment Share on other sites More sharing options...
Luke 33618 Posted November 18, 2021 Share Posted November 18, 2021 Hi there, I would suggest checking out our connection troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks. Link to comment Share on other sites More sharing options...
danpol 6 Posted November 19, 2021 Author Share Posted November 19, 2021 ok I tried to port forward but can't get it to work router says The specified port(s) are being used by other configurations. Please check your configurations of USB Readyshare, Remote Management, Port forwarding, Port Triggering, UPnP Port Mapping table, RIP, and Internet connection type any ideas thanks Link to comment Share on other sites More sharing options...
ebr 14029 Posted November 19, 2021 Share Posted November 19, 2021 Hi. Something else is configured to use that port. Try using a different one externally. Link to comment Share on other sites More sharing options...
danpol 6 Posted November 19, 2021 Author Share Posted November 19, 2021 still having trouble I port forwarded 8096 and 8920 but no joy Link to comment Share on other sites More sharing options...
ebr 14029 Posted November 19, 2021 Share Posted November 19, 2021 Hi. What I see there is that you have forwarded 8920 externally to 8096 internally. Is that really what you wanted to do? Probably not... You should have two rules - one for each of those ports. Link to comment Share on other sites More sharing options...
danpol 6 Posted November 19, 2021 Author Share Posted November 19, 2021 hi what should I put I have no idea Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 19, 2021 Share Posted November 19, 2021 (edited) You should forward 8096->8096 and 8920->8920. If you don't have SSL setup, first rule will suffice. Edit: If you followed the link Dev pointed you to, eventually you would've come to: Quote Setup Port Forwarding If you're unable to connect after testing the above settings with automatic port mapping, then you may need to setup port forwarding manually with your router to allow external connectivity to your Emby Server. To do this, turn off the "Enable automatic port forwarding" option just set and open the web interface for your router. You will need to forward TCP Port 8096 on your router to port 8096 on the Emby Server machine. Do the same for port 8920 as well (if using SSL). Edited November 19, 2021 by GrimReaper KB Quote Link to comment Share on other sites More sharing options...
danpol 6 Posted November 19, 2021 Author Share Posted November 19, 2021 I'm sorry but I don't know how to do that thanks anyway I'll try again some other time Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 19, 2021 Share Posted November 19, 2021 (edited) 5 minutes ago, danpol said: I'm sorry but I don't know how to do that thanks anyway I'll try again some other time Sorry, what do you mean you don't know? In above rule you posted screenshot of, just replace 8920 with 8096? And change to TCP. Edited November 19, 2021 by GrimReaper Took a better look at the screenshot 1 Link to comment Share on other sites More sharing options...
danpol 6 Posted November 19, 2021 Author Share Posted November 19, 2021 ok did that do I restart router then Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 19, 2021 Share Posted November 19, 2021 Just now, danpol said: ok did that do I restart router then Don't know your exact model, but that should not require router restart. Make sure it's a TCP rule, though. 1 Link to comment Share on other sites More sharing options...
Happy2Play 7747 Posted November 20, 2021 Share Posted November 20, 2021 6 hours ago, danpol said: I'm sorry but I don't know how to do that thanks anyway I'll try again some other time Who created this rule? But if you select that rule and click edit service you can fix it as you mapped external to internal port incorrectly as they should be the same. Link to comment Share on other sites More sharing options...
ebr 14029 Posted November 20, 2021 Share Posted November 20, 2021 12 hours ago, Happy2Play said: as you mapped external to internal port incorrectly as they should be the same Well, they don't have to be the same but, in this case, I'm pretty sure what you have there is not what you wanted. Link to comment Share on other sites More sharing options...
danpol 6 Posted November 20, 2021 Author Share Posted November 20, 2021 what should it be Link to comment Share on other sites More sharing options...
Luke 33618 Posted November 20, 2021 Share Posted November 20, 2021 15 minutes ago, danpol said: what should it be Well that depends on your network setup, but for most, there should be one rule for 8096 -> 8096, and then another for 8920 -> 8920 Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 still no joy even with this Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 21, 2021 Share Posted November 21, 2021 (edited) Moot. Edited November 21, 2021 by GrimReaper Misread Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 Both TCP Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 21, 2021 Share Posted November 21, 2021 Yeah, that appears OK. Do you have any security software running? Have you checked your firewall settings? Link to comment Share on other sites More sharing options...
danpol 6 Posted November 21, 2021 Author Share Posted November 21, 2021 I have no security software that I know of as for firewall my emby server is on a Nvidia shield so again not sure Link to comment Share on other sites More sharing options...
GrimReaper 2422 Posted November 21, 2021 Share Posted November 21, 2021 (edited) Could you share a screenshot of your server Dashboard and server Network settings tab, from your browser? You can mask remote address. Thanks. Edited November 21, 2021 by GrimReaper Typo Link to comment Share on other sites More sharing options...
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