schlenzie 0 Posted October 31, 2021 Share Posted October 31, 2021 Hi, I have a problem with Emby on AppleTV 4K gen2. I can't fast forward or rewind. Pressing up also does not work to get to the timeline. A comparison I have me the Android TV versions. Server Synology DSM 7 x64 uptodate Beta ….15 can anyone help pls? Link to comment Share on other sites More sharing options...
Luke 36879 Posted November 2, 2021 Share Posted November 2, 2021 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
schlenzie 0 Posted November 4, 2021 Author Share Posted November 4, 2021 Hi Luke, thanks for your message. I don't know how to show a function with screenshot that doesn't work. I just press the left or right button to rewind. But nothing happens. On a PC or Android device everything works as usual. The app version on the AppleTV is the latest, as well as the latest Emby Beta on DSM7. thanks! embyserver.txt Link to comment Share on other sites More sharing options...
Baekdoosan 0 Posted November 8, 2021 Share Posted November 8, 2021 Hello i've just faced the exact same issue , i've juste installed emby TV on my apple TV 4k. The thing is , my box was not delivered with the offical siri remote as this box is delivered by my internet provider. So on my unofficial remote , i can't "slide" around the direction ring to forward or rewind on selection menus . that's also a problem for me ... Link to comment Share on other sites More sharing options...
schlenzie 0 Posted November 8, 2021 Author Share Posted November 8, 2021 yes, it´s the same by me. the problem is only sporadic. either it doesn't work with any film or series. or it works with all of them. really strange Link to comment Share on other sites More sharing options...
Luke 36879 Posted November 8, 2021 Share Posted November 8, 2021 1 hour ago, Baekdoosan said: Hello i've just faced the exact same issue , i've juste installed emby TV on my apple TV 4k. The thing is , my box was not delivered with the offical siri remote as this box is delivered by my internet provider. So on my unofficial remote , i can't "slide" around the direction ring to forward or rewind on selection menus . that's also a problem for me ... What about on the official remote? Link to comment Share on other sites More sharing options...
schlenzie 0 Posted November 8, 2021 Author Share Posted November 8, 2021 this is not included in the standard scope of delivery, see link https://www.telekom.de/magenta-tv/tarife-und-optionen/apple-tv-4k?wt_mc=sk_tvmtmtxx_14_fn-tp_1779840403_125481238992_534384407442_&wt_cc7=e_telekom+apple+tv&gclid=Cj0KCQiAsqOMBhDFARIsAFBTN3e2bVHmrr0X-QBToDKPdBXm6i2ianiwc8yR0_Mfh3a7UYbmGULW2o4aApAgEALw_wcB as with any other remote control but up / down / left / right and OK button is present Link to comment Share on other sites More sharing options...
Baekdoosan 0 Posted November 8, 2021 Share Posted November 8, 2021 Unfortunately , i don't have an offical remote to compare ... But after some research , it seems it's connected to this older thread Link to comment Share on other sites More sharing options...
Luke 36879 Posted November 12, 2021 Share Posted November 12, 2021 We'll take a look at it. Thanks. 1 Link to comment Share on other sites More sharing options...
schlenzie 0 Posted November 18, 2021 Author Share Posted November 18, 2021 currently, the issue occurs extremely rarely. Link to comment Share on other sites More sharing options...
Luke 36879 Posted November 18, 2021 Share Posted November 18, 2021 7 hours ago, schlenzie said: currently, the issue occurs extremely rarely. Thanks for the update. Link to comment Share on other sites More sharing options...
EmbyOak 20 Posted March 7, 2022 Share Posted March 7, 2022 I can confirm that this occurs all the time with the AppleTV 4K v2 (the new remote control). This issue does not occur with the Apple TV 4K v1 (its original remote). Both my devices are running TvOS 15.3. Link to comment Share on other sites More sharing options...
Luke 36879 Posted March 14, 2022 Share Posted March 14, 2022 We're looking into it. Thanks. Link to comment Share on other sites More sharing options...
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