GrotShot 28 Posted October 13, 2013 Share Posted October 13, 2013 (edited) This started yesterday. No new TV series or episodes have been added. When entering my TV series collection or if I manage to enter that on entering a series I get the Mediabrowser 3 has stopped working dialog. I have tried ROC, Chocolate and default themes. I have removed and re-added my TV collection in MBS. I have deleted the library.db. All to no avail. MBC 3.0.72.0 B9-20.1 MBS: Version 3.0.5031.21343 MBC log is : http://paste2.org/CeC9sJdC MBS log : http://paste2.org/cjeHfNLF Any help greatly appreciated. Edited October 13, 2013 by GrotShot 1 Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 13, 2013 Share Posted October 13, 2013 Please find the Windows Event log errors from the crash. Details are in the how to report a problem post. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 13, 2013 Author Share Posted October 13, 2013 There is no Media Center error log. Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 13, 2013 Share Posted October 13, 2013 Did you follow the instructions here? If you got a "not responding" error, it would have logged something in the event log. Sometimes, it will mark it as only informational though. Look for anything that occurs at the same time you get this error. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 I did and I am aware of how to use Event Viewer There are no entries in the Application or Windows logs for the time of the Stopped Responding message I receive when attempting to enter my TV Series collection. Link to comment Share on other sites More sharing options...
Logos302 86 Posted October 14, 2013 Share Posted October 14, 2013 try looking at the mediacenter specific one. I had an information show up there that was not in application or system. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 try looking at the mediacenter specific one. I had an information show up there that was not in application or system. Done that, the last information in there was an MC update pre the stopped responding time. Link to comment Share on other sites More sharing options...
Popeye2468 31 Posted October 14, 2013 Share Posted October 14, 2013 I am having the exact same issue Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 I am having the exact same issue I'm so glad....if you know what I mean! Just un-installed MBS fully, rebooted, re-installed, re-added all my collections and plugins and....... it MBC still stops responding when trying to enter the TV collection. Deep joy! It even stops responding on a 2nd pc running MBC. Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 14, 2013 Share Posted October 14, 2013 (edited) Mine has been doing this as well. I was gone over the weekend, but I THINK it started around Wednesday or Thursday. I will try to find logs later today. EDIT: Here is what I have found out so far... I am using MB Classic version 3.0.74.0 B10-3.1 and MB Server Version 3.0.5031.21343 This is the error: 1. No logs are generated for Media Center 2. It is happening on multiple PC's. 3. Enter TV shows. Scroll left or right approximately 16-18 times and it will error out. 3a. I have 97 TV series. 4. Entering Movies and browsing works fine. 4a. I have 248 items in the movies collection. Some are boxsets. 5. I do not have video backdrops nor theme music enabled. 6. I am using the Crystal Theme version 1.0.2.4 7. I also tried it in the Supremacy Theme and it crashes. 8. I tried on the Default Theme and everything works fine. I do not get the crash. Attached are the MB Classic and MB Server logs. I also occasionally get this error: If I click Cancel I can proceed as normal. This can happen in any area of MB Classic. MBClassic-2013-10-14.zip server-2013-10-14.zip Edited October 14, 2013 by mboehler Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 14, 2013 Share Posted October 14, 2013 Turn off the video backdrops function in ROC. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 Turn off the video backdrops function in ROC. I've turned off the video, music & all themes options in ROC with no change. Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 14, 2013 Share Posted October 14, 2013 GrotShot, in my post above, is this the same issue you are experiencing? Or perhaps should I start a new thread with this? Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 14, 2013 Share Posted October 14, 2013 I've turned off the video, music & all themes options in ROC with no change. What happens if you un-install Roc and Crystal completely? Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 14, 2013 Share Posted October 14, 2013 Just FYI, you shouldn't edit posts to add more info as I may never see it. Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 14, 2013 Share Posted October 14, 2013 Just FYI, you shouldn't edit posts to add more info as I may never see it. Yeah, I thought about that after I did it. I will keep that in mind in the future. Link to comment Share on other sites More sharing options...
CBers 6742 Posted October 14, 2013 Share Posted October 14, 2013 Yeah, I thought about that after I did it. I will keep that in mind in the future. Or just add a comment that you've edited your previous post, optionally with a link back to it. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 GrotShot, in my post above, is this the same issue you are experiencing? Or perhaps should I start a new thread with this? It looks to be the same but 90% of the time I can't even get into the TV collection. Link to comment Share on other sites More sharing options...
GrotShot 28 Posted October 14, 2013 Author Share Posted October 14, 2013 What happens if you un-install Roc and Crystal completely? I've removed all themes so running on Default and browsing through my TV collection still produces the "Program Not Responding" pop-up dialog Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 14, 2013 Share Posted October 14, 2013 Okay, what is interesting about your TV collection for both of you? Anything you can think of that is different or that has changed recently. Do you have any shortcuts in your TV collection? Any chance you have an infinite loop created via shortcuts? Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 14, 2013 Share Posted October 14, 2013 (edited) I can't think of anything special about my setup. I would think it's pretty much the same as most other people's. I don't have any shortcuts or other non-standard items. Could it be related to backdrops? If I turn off "Show Fan Art on Views", it seems to work better. I can still get it to crash if I scroll through my TV Shows very quickly, but it seems more stable than if "Show Fan Art on Views" is on. Is it possible it might be an issue with memory, CPU speed, or ethernet speed? I'm kind of grasping at straws here, because I'm not sure what else it might be. My Server has the L5420 processor, quad 2.50 GHz processor, 8 GB RAM, so I don't think that's it. I have GB Ethernet, so that should be fine as well. My HTPC, on the other hand is a Zotac Zbox with an AMD E-350 Processor @ 1.60 GHz and 4 GB RAM. But it's always worked before... Edited October 14, 2013 by mboehler Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 15, 2013 Share Posted October 15, 2013 So I tried deleting the ImageCache per Christa's suggestion. It didn't help. Then I tried deleting both the Cache and ImageCache folder contents. But that didn't help either. I DID notice though, that this occurred on the server right when MB Classic crashed: 2013-10-14 20:59:22.3361, Error, DtoUtils, ServiceBase2013-10-14 20:59:30.6802, Error, DtoUtils, ServiceBase2013-10-14 20:59:34.3053, Error, DtoUtils, ServiceBase2013-10-14 21:02:51.3598, Error, DtoUtils, ServiceBase2013-10-14 21:02:56.4381, Error, HttpResponseExtensions, Error occured while Processing Request: [AggregateException] One or more errors occurred. One or more errors occurred. System.AggregateException at System.Threading.Tasks.Task.WaitAll(Task[] tasks, Int32 millisecondsTimeout, CancellationToken cancellationToken) at MediaBrowser.Api.Images.ImageWriter.WriteTo(Stream responseStream) at ServiceStack.WebHost.Endpoints.Extensions.HttpResponseExtensions.WriteToOutputStream(IHttpResponse response, Object result, Byte[] bodyPrefix, Byte[] bodySuffix) at ServiceStack.WebHost.Endpoints.Extensions.HttpResponseExtensions.WriteToResponse(IHttpResponse response, Object result, ResponseSerializerDelegate defaultAction, IRequestContext serializerCtx, Byte[] bodyPrefix, Byte[] bodySuffix) InnerException: System.Net.HttpListenerException The specified network name is no longer available at System.Net.HttpResponseStream.EndWrite(IAsyncResult asyncResult) at System.IO.Stream. What does this mean? What else can I do to help troubleshoot this? Note: MB Classic and MB Server logs attached. Thanks! MBClassic-14102013922fa688fa5848978f67828e335b3a2b.log server-63517372542.log Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 15, 2013 Share Posted October 15, 2013 That error on the server occurred because MBC crashed. I still don't understand how MBC is shutting down without producing an error in the event log. Without that, I have no idea what is going on. Link to comment Share on other sites More sharing options...
mboehler 94 Posted October 15, 2013 Share Posted October 15, 2013 I don't understand it either. But if there's anything you can think of for me to try, I will definitely do it. Link to comment Share on other sites More sharing options...
ebr 14850 Posted October 15, 2013 Share Posted October 15, 2013 If you go into the web client and bring up a detail page on anything and then replace the item id in the url with the one below, what do you get? 5aac1ed5-0ea2-1677-e0c0-7ed8c088ba3b Link to comment Share on other sites More sharing options...
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