cena1mojo 0 Posted October 23, 2021 Share Posted October 23, 2021 I recently installed emby as an alternative to plex, yet from remote access i can see my server name but when clicking on it it constantly says cannot connect to server. I thought I did this correctly. My other server apps work just fine but emby will not connect please help. Link to comment Share on other sites More sharing options...
Abobader 2941 Posted October 23, 2021 Share Posted October 23, 2021 Hello cena1mojo, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
MBSki 1009 Posted October 23, 2021 Share Posted October 23, 2021 Did you add a port forward for Emby in your router? Plex and Emby both use a separate port number. Link to comment Share on other sites More sharing options...
Luke 37007 Posted October 23, 2021 Share Posted October 23, 2021 HI there @cena1mojo, yes this is a good question regarding your port forwarding. Have you looked at this? I would suggest taking a look at our connection troubleshooter: https://support.emby.media/support/solutions/articles/44001849007-connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
cena1mojo 0 Posted October 23, 2021 Author Share Posted October 23, 2021 I did proper portforwarding, when trying to access remotely, it shows the server name but says is not accessable. Is there some 'sharing' protocol in emby I have to do? and I am the administer Link to comment Share on other sites More sharing options...
Luke 37007 Posted October 23, 2021 Share Posted October 23, 2021 11 minutes ago, cena1mojo said: I did proper portforwarding, when trying to access remotely, it shows the server name but says is not accessable. Is there some 'sharing' protocol in emby I have to do? and I am the administer Usually there is nothing you need to configure in Emby. did you go through the link I provided above? What was the result of each step? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 24, 2021 Share Posted October 24, 2021 23 hours ago, cena1mojo said: I did proper portforwarding, when trying to access remotely, it shows the server name but says is not accessable. Is there some 'sharing' protocol in emby I have to do? and I am the administer If you go to canyouseeme.org and do a port check of the Emby port do you get success or fail? If success can you login directly from a remote location using the exact entry shown on Emby dashboard for remote access? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 30, 2021 Share Posted October 30, 2021 @cena1mojo What results did you get at canyouseeme.org? Link to comment Share on other sites More sharing options...
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