wanderjarra 18 Posted October 13, 2021 Share Posted October 13, 2021 (edited) embyserver.txt Again I have no access to fanart.tv images Previously I didn't have access because of DNS and IPV6, just change the dns and solved. Now it doesn't show any errors or anything, it just doesn't find the images, I tested the server and it has access to webservice.fanart.tv without any problems, even so nothing appears. I have attached the log, if anyone can help, I would appreciate it. Emby Server 4.6.4.0 admin@Synology-Asus:/$ ping webservice.fanart.tv PING webservice.fanart.tv (159.69.64.142) 56(84) bytes of data. 64 bytes from static.142.64.69.159.clients.your-server.de (159.69.64.142): icmp_seq=1 ttl=46 time=209 ms 64 bytes from static.142.64.69.159.clients.your-server.de (159.69.64.142): icmp_seq=2 ttl=46 time=209 ms 64 bytes from static.142.64.69.159.clients.your-server.de (159.69.64.142): icmp_seq=3 ttl=46 time=209 ms 64 bytes from static.142.64.69.159.clients.your-server.de (159.69.64.142): icmp_seq=4 ttl=46 time=209 ms 64 bytes from static.142.64.69.159.clients.your-server.de (159.69.64.142): icmp_seq=5 ttl=46 time=208 ms I tested it with the standard key and with my personal in both cases it didn't make any difference. Edited October 13, 2021 by wanderjarra server version Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted October 13, 2021 Share Posted October 13, 2021 Sorry but there are not fanart.tv requests in this log. How are you testing? Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 I'm trying to download any movie image, in all cases nothing appears. Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 simply even trying to change I don't see requests in the log... Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 13, 2021 Share Posted October 13, 2021 Hi, I would check your library options and ensure that fanart.tv is enabled on the library. Additionally make sure your movies have A moviedb id assigned in the metadata editor because that's was fanart is based on. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 Yes, the id structure is all correct, but it simply doesn't show up, neither error nor images of the requests coming from the fanart. I tested an emby portable and it works normally as shown in the image below. I can't see any error related to fanart in the logs, how can I generate a more detailed log? @Luke Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 13, 2021 Share Posted October 13, 2021 Try clicking all languages Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 no changes Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 13, 2021 Share Posted October 13, 2021 Server log? Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 embyserver.txt Sure @Luke Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted October 13, 2021 Share Posted October 13, 2021 And now we can see errors from Fanart.tv 2021-10-13 14:24:50.674 Error HttpClient: Error getting response from https://webservice.fanart.tv/v3/movies/3035?api_key=5c6b04c68e904cfed1e6cbc9a9e683d4 *** Error Report *** Version: 4.6.4.0 Command line: /volume2/@appstore/EmbyServer/system/EmbyServer.dll -programdata /volume2/Emby -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /volume2/Emby/EmbyServer.pid -updatepackage emby-server-synology_{version}_x86_64.spk Operating system: Linux version 3.10.102 (root@build3) (gcc version 4.9.3 20150311 (prerelease) (crosstool-NG 1.20.0) ) #15284 SMP Sat May 19 04:44:02 CST 2018 Framework: .NET Core 3.1.13 OS/Process: x64/x64 Runtime: volume2/@appstore/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Data path: /volume2/Emby Application path: /volume2/@appstore/EmbyServer/system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. at System.Net.Security.SslStream.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, ExceptionDispatchInfo exception) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.PartialFrameCallback(AsyncProtocolRequest asyncRequest) --- End of stack trace from previous location where exception was thrown --- at System.Net.Security.SslStream.InternalEndProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.Security.SslStream.EndProcessAuthentication(IAsyncResult result) at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult) at System.Net.Security.SslStream.<>c.<AuthenticateAsClientAsync>b__65_1(IAsyncResult iar) at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization) --- End of stack trace from previous location where exception was thrown --- at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken) --- End of inner exception stack trace --- at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean allowHttp2, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean doRequestAuth, CancellationToken cancellationToken) at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.DiagnosticsHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) at System.Net.Http.HttpClient.FinishSendAsyncBuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) Source: System.Net.Http TargetSite: Void MoveNext() InnerException: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. Source: System.Private.CoreLib TargetSite: Void Throw() at System.Net.Security.SslStream.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, ExceptionDispatchInfo exception) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslStream.PartialFrameCallback(AsyncProtocolRequest asyncRequest) --- End of stack trace from previous location where exception was thrown --- at System.Net.Security.SslStream.InternalEndProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.Security.SslStream.EndProcessAuthentication(IAsyncResult result) at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult) at System.Net.Security.SslStream.<>c.<AuthenticateAsClientAsync>b__65_1(IAsyncResult iar) at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization) --- End of stack trace from previous location where exception was thrown --- at System.Net.Http.ConnectHelper.EstablishSslConnectionAsyncCore(Stream stream, SslClientAuthenticationOptions sslOptions, CancellationToken cancellationToken) @Luke Pretty sure this is the error we get when they are having connection issues. (The remote certificate is invalid according to the validation procedure.) Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 13, 2021 Share Posted October 13, 2021 OK, please try rebooting your machine. If that doesn't help, please try this: Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted October 13, 2021 Share Posted October 13, 2021 1 minute ago, Luke said: OK, please try rebooting your machine. If that doesn't help, please try this: Shouldn't it only be a issue with cert if there were TrustFailure errors? Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted October 13, 2021 Share Posted October 13, 2021 I know I am not currently seeing this error for Fanart.tv but this is the error we get when they are having connections issues/overloaded. https://emby.media/community/index.php?/topic/91936-problema-con-el-plugin-fanarttv/&do=findComment&comment=953236 Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 13, 2021 Author Share Posted October 13, 2021 1 hour ago, Luke said: OK, please try rebooting your machine. If that doesn't help, please try this: In my Synology installation I don't see this directory. My app is installed on volume 2 /volume2/@apphome/EmbyServer/.dotnet/corefx/cryptography/x509stores/ca @Luke Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 14, 2021 Share Posted October 14, 2021 Can you search under there for a .dotnet subfolder? Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 14, 2021 Author Share Posted October 14, 2021 Yes, but I just couldn't find this folder, I searched my entire NAS. I use a 64bit XPENOLOGY 3715XS. @Luke Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 14, 2021 Share Posted October 14, 2021 Emby running under docker by any chance? Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 14, 2021 Author Share Posted October 14, 2021 No, I'm running it directly on Synology. Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 14, 2021 Author Share Posted October 14, 2021 No, I'm running it directly on Synology. Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 14, 2021 Author Share Posted October 14, 2021 Falha do Emby Connect para usuários - NetGear ReadyNAS - Emby Community Link to comment Share on other sites More sharing options...
wanderjarra 18 Posted October 15, 2021 Author Share Posted October 15, 2021 I just saw this post and realized that after the month of September I stopped getting the arts, I had made the list, but as I encode every day movies, those that are without the arts were from 10/13/2021. I don't know if it's related, but the dates and problems coincided. On my Synology X64 NAS I didn't find the certificate or the folder to test, I particularly didn't find that folder. Link to comment Share on other sites More sharing options...
alucryd 214 Posted October 16, 2021 Share Posted October 16, 2021 @wanderjarra Can you SSH into the device and run the following? sudo find / -type d -name .dotnet Mine was at `/tmp/.dotnet`, but it doesn't contain any certificate cache, and fanart works without issue fwiw. Link to comment Share on other sites More sharing options...
Solution wanderjarra 18 Posted October 18, 2021 Author Solution Share Posted October 18, 2021 Unfortunately after making debug all the problem is on the Synology version below 6.2.4 beta 2 that did not have the certificate update. As I use an XPENOLOGY DS3617XS with version 6.1.7 with Loader Jun I am analyzing options to migrate to a frenas and solve my problem once. I did the test and the problem in accessing the fanart.tv is really the certificate, thanks to everyone who helped me in this topic to really find the problem. 1 Link to comment Share on other sites More sharing options...
Luke 37008 Posted October 18, 2021 Share Posted October 18, 2021 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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