dyecast 1 Posted October 8, 2021 Share Posted October 8, 2021 Platform: Synology on DSM 6.2.4 U2 New Install Emby v.4.6.4.0 Err: Emby Premiere key is missing or invalid. I've already re-download the key by getting it sent to my email again. After that failed, I tried to search the Plugin Catalog. Timed out too. No error there. Verified my browser can access the JSON file without errors. Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 I did an uninstall and attempted the new install with v.4.6.3.0. Same results when attempting to add my license key. Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 I did another install and attempted the new install with v.4.6.0.50. Same results with attempting to add my license key. I've attempted this in Edge, FF and Brave. I've also attempted to clear out, save and re-add the key multiple times based on the KB - https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing Link to comment Share on other sites More sharing options...
Happy2Play 8139 Posted October 8, 2021 Share Posted October 8, 2021 We will probably need to see a server log, but you should install the current release or beta and not any of the older builds. Link to comment Share on other sites More sharing options...
nuke11 21 Posted October 8, 2021 Share Posted October 8, 2021 Try disabling IPv6 on the NIC within the network settings of the Synology. Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 @nuke11 - IPv6 is already and has always been disabled. @Happy2Play - I've since re-upgraded to the latest version. No change. Attached are the latest logs after another attempt to clear the re-enter the key. 2021-10-08_embyserver.txt Link to comment Share on other sites More sharing options...
Carlo 4328 Posted October 8, 2021 Share Posted October 8, 2021 Hi, Something on your NAS is block 443 outgoing as all requests are failing in the log. Try checking your firewall settings. Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 (edited) @cayars - The firewall on the NAS is disabled. There are no special rules anywhere I can find. My desktop is on the same subnet and can reach your site fine. I hadn't considered something though. This NAS did have a previous Emby installation which I thought I wiped out: Uninstall the App Delete the "Emby" share. Upon re-install, this is what I'm left with. Is there something in the uninstall I may have missed? Edited October 8, 2021 by dyecast Link to comment Share on other sites More sharing options...
Happy2Play 8139 Posted October 8, 2021 Share Posted October 8, 2021 There is something specific to the NAS blocking external communications at least per the log. So it is a matter of diagnosing this issue. MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://emby.media/community/index.php?/blog/rss/1-media-browser-developers-blog timed out MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://mb3admin.com/admin/service/registration/validate timed out Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 @Happy2Play - When I go to these on my PC, they all work. ie. Devblog <rss version="2.0"> <channel> <title>Emby Blog</title> <link>https://emby.media/community/index.php?/blogs/blog/1-emby-blog/</link> <description/> <language>en</language> <item> <title> <![CDATA[ Emby for iOS Updated With Apple Watch Support, Improved CarPlay & More ]]> Ie. EmbyPackages.json [{"id":"340","name":"Android TV App","shortDescription":"Feature code for supporter access to Android TV app","overview":"Feature code for supporter access to Android TV app","isPremium":false,"richDescUrl":"","thumbImage":"","previewImage":"","type":"Feature","targetFilename":"","owner":"ebr","category":"General","tileColor":"#000000","featureId":"androidtv","regInfo":"","price":"0.00","targetSystem":"Server","guid":"","adult":"0","totalRatings":null,"avgRating":null,"isRegistered":false,"expDate":null,"versions":[],"installs":"0"},{"id":"341","name":"Android TV App","shortDescription":"Feature code for supporter access to Android TV app","overview":"Feature code for supporter access to Android TV app","isPremium":false,"richDescUrl":"","thumbImage":"","previewImage":"","type":"Feature","targetFilename":"","owner":"ebr","category":"General","tileColor":"#000000","featureId":"androidtv","regInfo":"","price":"0.00","targetSystem":"Server","guid":"","adult":"0","totalRatings":null,"avgRating":null,"isRegistered":false,"expDate":null,"versions":[],"installs":"0"},{"id":"143","name":"Android TV App","shortDescription":"Feature code for supporter access to Android TV app","overview":"Feature code for supporter access to Android TV ie. Registration {"featId":"","registered":false,"expDate":"1900-01-01","key":null} Link to comment Share on other sites More sharing options...
dyecast 1 Posted October 8, 2021 Author Share Posted October 8, 2021 I just figured it out...The DGateway on this LAN is not the common IP. All LAN connectivity worked, but none of the WAN. Thx for the help. Link to comment Share on other sites More sharing options...
Happy2Play 8139 Posted October 8, 2021 Share Posted October 8, 2021 Just now, dyecast said: I just figured it out...The DGateway on this LAN is not the common IP. All LAN connectivity worked, but none of the WAN. Thx for the help. Glad you got it figured out. Link to comment Share on other sites More sharing options...
Luke 36879 Posted October 8, 2021 Share Posted October 8, 2021 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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