Screen stays gray after trailer

[Painkiller8818 203]

Server: Win 10 6.4.6.0
TV APP: 1.1.02
TV Model: Q90R (2019)

 

Behaviour:

When i start a trailer and let it run, after the trailer the screen stays gray until i click back once, same if i click stop during a trailer.

This wasn't always like that, normally after the trailer i was back in the menu of the selected movie.


If anything else is needed, just tell my but i think this is nothing that shows up in a log file.

 

thanks

[Luke 37002]

Hi, is this only with certain trailers?

[Painkiller8818 203]

7 hours ago, Luke said:

Hi, is this only with certain trailers?

No, i have this on every trailer of any movies i tried.

I click on Play, the trailer is running, and after that it stays gray till i click return once, then i am back in the selected movies overview.

[Luke 37002]

@FrostByte are you able to reproduce?

[FrostByte 5041]

Yes, with online trailers after the trailer is done it looks like YT quits and leaves you at a gray screen.  Then you click "Return" once and you're back at the details page where you originally clicked Trailers.

Local trailers are fine, it's just the online ones that need a return added.

Model 2018 Q8FN

Edited September 27, 2021 by FrostByte

[SamES 890]

I'm not seeing this on my 2017 TV.  I'll have to check the later models.

Are you sure it's not just stuck trying to load the next trailer?  Check when you're playing if there is a >| button on the OSD which would indicate that there is another trailer in the playlist

[FrostByte 5041]

No, you can see the trailer app close and then all you get is a gray screen.  There is no OSD or anything.  The only thing you can do is click Return.  Playing the next trailer isn't a problem, this seems to happen every time when they are all done playing

[Luke 37002]

I've published an update to the USB build. Please try that and see if it helps. Thanks.

[FrostByte 5041]

Yes, v1.1.04 appears to have fixed the issue for me

[Luke 37002]

Thanks for the feedback.

[Painkiller8818 203]

15 hours ago, Luke said:

I've published an update to the USB build. Please try that and see if it helps. Thanks.

Thanks, this also solved it for me. Thanks for the quick reaction.

[Luke 37002]

Thanks for the feedback.