Redell30 0 Posted August 26, 2021 Share Posted August 26, 2021 I've been having connectivity issues to a remote server on my Roku devices and cannot for the life of me figure out the issue. The server administrator informed me that no other clients have my issue and we both believe it is on my end. 2 different Android phones are able to connect to the server from the same network the Roku's are connected to without any issues. I've been troubleshooting for the past few days that include: Restarting the Roku and Factory resetting the Roku. Restarting my modem and Factory resetting it. Bought a new Roku Express 4K+ (previous were 2 different Express devices). Placed Express on top of Modem in case of signal interference. Tried the Emby Beta channel. None of the above helped, every Roku device show the same symptoms: Inputting the server address/port results in server connectivity error occasionally If above passes, inputting account and password results in the same. Getting even further in sometimes can get connected but get spinning wheel forever resulting in having to back out and try again. And even further, the different lists half populate with media very slowly if at all. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 27, 2021 Share Posted August 27, 2021 Hi. The symptoms sound like a very bad network connection. Is the device wireless? What is the internet speed? Link to comment Share on other sites More sharing options...
Redell30 0 Posted August 27, 2021 Author Share Posted August 27, 2021 8 hours ago, ebr said: Hi. The symptoms sound like a very bad network connection. Is the device wireless? What is the internet speed? The Roku devices are wireless, but it views the signal as strong in the network check and through the Xfinity app's Internet Health check. Every device on the network seems to have a good connection, even other channels on the Roku work fine, its just the Emby channel I have an issue. I have Gigabit Internet and testing shows anywhere between 600-900 Mbps on wired and 80-100 Mbps on wireless. This issue has only been going on for about 3 weeks and we have had the same connection for the past few months. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 28, 2021 Share Posted August 28, 2021 Did you add anything into the home that could be causing interference? Link to comment Share on other sites More sharing options...
Redell30 0 Posted August 28, 2021 Author Share Posted August 28, 2021 Nope, I did move stuff that has been around the modem previously to see if it would help as well. Link to comment Share on other sites More sharing options...
taylorstan 1 Posted August 31, 2021 Share Posted August 31, 2021 (edited) I started experiencing this issue this morning. It's happening on 3 different Roku TVs. Android, Amazon Fire, and web browsing all work fine. Rebooted all devices. Rebooted Emby server, webserver, and physical hardware several times. All other servers and services on physical hardware are working as normal. Internet and internal network are working normally. All other services on the TVs are working as designed. Example errors: -60 SSL certificate not yet valid Choose server to connect When it does connect - freezing When it does connect - blank display showing only username When it does connect - username showing as "unknown" When it does connect - display preferences not using user settings, freezing When it does connect - missing icons, freezing Edited August 31, 2021 by taylorstan Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 31, 2021 Share Posted August 31, 2021 3 hours ago, taylorstan said: I started experiencing this issue this morning. It's happening on 3 different Roku TVs. Android, Amazon Fire, and web browsing all work fine. Rebooted all devices. Rebooted Emby server, webserver, and physical hardware several times. All other servers and services on physical hardware are working as normal. Internet and internal network are working normally. All other services on the TVs are working as designed. Example errors: -60 SSL certificate not yet valid Choose server to connect When it does connect - freezing When it does connect - blank display showing only username When it does connect - username showing as "unknown" When it does connect - display preferences not using user settings, freezing When it does connect - missing icons, freezing Hi. Any proxies involved? Link to comment Share on other sites More sharing options...
taylorstan 1 Posted August 31, 2021 Share Posted August 31, 2021 Probably, I'm running from a hosted cloud based server. But all was working last night. Link to comment Share on other sites More sharing options...
Redell30 0 Posted August 31, 2021 Author Share Posted August 31, 2021 6 hours ago, taylorstan said: Example errors: -60 SSL certificate not yet valid Choose server to connect When it does connect - freezing When it does connect - blank display showing only username When it does connect - username showing as "unknown" When it does connect - display preferences not using user settings, freezing When it does connect - missing icons, freezing Sounds exactly like what I'm experiencing. 2 hours ago, ebr said: Hi. Any proxies involved? No proxies on my end. Link to comment Share on other sites More sharing options...
taylorstan 1 Posted August 31, 2021 Share Posted August 31, 2021 2 hours ago, ebr said: Hi. Any proxies involved? I've confirmed with my provider that there have not been any network changes. They are not seeing any errors on the server or network. Link to comment Share on other sites More sharing options...
Luke 37010 Posted August 31, 2021 Share Posted August 31, 2021 Can we please look at a specific instance of when this happened, including the corresponding Emby Server log? thanks. Link to comment Share on other sites More sharing options...
taylorstan 1 Posted September 1, 2021 Share Posted September 1, 2021 (edited) Connected manually. Not loading user display preferences and missing icons. Roku version 10.0.0 4209-30 App version 4.0.31 embyserver (2).txt Edited September 1, 2021 by taylorstan Link to comment Share on other sites More sharing options...
Luke 37010 Posted September 1, 2021 Share Posted September 1, 2021 14 minutes ago, taylorstan said: Not loading user display preferences and missing icons. embyserver (2).txt 462.44 kB · 0 downloads @taylorstan can you please go over a specific example, perhaps including a screenshot? Thakns. Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 1, 2021 Share Posted September 1, 2021 Hi. Can you also send a log from the app when this happens? Thanks. Link to comment Share on other sites More sharing options...
taylorstan 1 Posted September 1, 2021 Share Posted September 1, 2021 Cannot connect again at this point. But areas like latest movies, latest shows will be missing from home screen. Then in other tabs random movie/show posters will be missing. Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 1, 2021 Share Posted September 1, 2021 Okay, looks like more evidence of some sort of network problem. @cayars any chance you can take a closer look with these guys? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 1, 2021 Share Posted September 1, 2021 Yes absolutely. I can do a remote session to take a look and help test a few things to try and find any issues. Please send me a PM and we can arrange a support session to help you out remotely. 1 Link to comment Share on other sites More sharing options...
taylorstan 1 Posted September 3, 2021 Share Posted September 3, 2021 Update....Called ISP and turned out to be a misconfigured router in their network. All is back to normal for me. I called after having some auth issues with my work devices. Link to comment Share on other sites More sharing options...
Luke 37010 Posted September 3, 2021 Share Posted September 3, 2021 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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