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Can't connect via iOS app


jonborgkid

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jonborgkid

I have read through so many forums on this, and I still haven't found any solution. I see other people who have run into the same problem, but none of their solutions have worked for me. My goal is to set up the iOS app for remote viewing.

I have the Emby server set up, and I can run it on my Roku, but I can't connect on my iOS app. My server shows up on the app, but when I click on it, it just says "Connection Failure." It doesn't work on my iOS web browser either.

I have set up port forwarding on my router for all of the ports mentioned under the "Network" tab on Emby. I've tried entering my local IP address as I have a static IP set up with my ethernet on my Mac. Still no luck.

Edited by jonborgkid
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pwhodges
5 hours ago, jonborgkid said:

I've tried entering my local IP address as I have a static IP set up with my ethernet on my Mac. Still no luck.

That will only work within your network.  You need to know your external address and use that when not attached to your network locally.

Work through the steps in this article:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Paul

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pwhodges

You said you're trying to set up remote access, i.e. using cellular data.  You need to use a different address for that than for local access using the phone's wifi.  You haven't yet said what steps in the article I linked above work correctly, and at what point you reach the failure, nor whether your failure is on wifi or cellular data.

It'll be easier to help if we know what you're actually doing.

Paul

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Luke
13 hours ago, jonborgkid said:

Nope, local network access is enabled. 

Hi @jonborgkid where is it enabled?

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