brianlam 10 Posted July 25, 2021 Share Posted July 25, 2021 (edited) Hi, I'm moving form QNAP to Synology, I copied all my video to the new NAS, most video is ok, but some only can get the metadata, but can't get the media info, please help. Edited July 25, 2021 by brianlam Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 25, 2021 Share Posted July 25, 2021 Hi, Are you logged in as an admin of the system? Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 25, 2021 Author Share Posted July 25, 2021 53 minutes ago, cayars said: Hi, Are you logged in as an admin of the system? Yes, and I wait for 2 days to let it update...... Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 25, 2021 Share Posted July 25, 2021 What do you mean by this? What takes 2 days? Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 25, 2021 Author Share Posted July 25, 2021 2 hours ago, cayars said: What do you mean by this? What takes 2 days? I read some post before, Emby need times to update the metadata and media info, not mean it take two days to update, just i wait two days and confirm it not update. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 25, 2021 Share Posted July 25, 2021 Try running a scan against that library again. When it's complete upload your server log file. Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 26, 2021 Author Share Posted July 26, 2021 I look into the log, find some directory and files no access right ( I don't know why...), after add the access right, it's OK now, thanks a lot. But I have another question, I use server configuration backup plugin to migrate the users setting from old NAS, all user setting restore to my new NAS, but I change any setting, it can't save, any idea? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 26, 2021 Share Posted July 26, 2021 This could be a permission problem on the configuration files. I would check permissions on the Emby Server config folder. Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 27, 2021 Author Share Posted July 27, 2021 18 hours ago, cayars said: This could be a permission problem on the configuration files. I would check permissions on the Emby Server config folder. Can you teach me how to check it? Need to SSH the NAS to check files permission? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 27, 2021 Share Posted July 27, 2021 What version of DSM is running on the Synology? Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 27, 2021 Share Posted July 27, 2021 HI, please try refreshing the metadata on this title and see if that pulls in media info. If it does not, then please attach the emby server log. thanks. Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 27, 2021 Author Share Posted July 27, 2021 6 hours ago, Luke said: HI, please try refreshing the metadata on this title and see if that pulls in media info. If it does not, then please attach the emby server log. thanks. After I grant the permission to all the media folders and files,the media info updated, it's working now. 1 Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 27, 2021 Author Share Posted July 27, 2021 (edited) 8 hours ago, cayars said: What version of DSM is running on the Synology? I'm using DSM 7, the most update version. Emby server is 4.6.4.0 Edited July 27, 2021 by brianlam Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 27, 2021 Share Posted July 27, 2021 So you're all good now? Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 28, 2021 Author Share Posted July 28, 2021 8 hours ago, cayars said: So you're all good now? No, I think we are discussing after the user config restored, I can't change any user settings. Can help? Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 28, 2021 Share Posted July 28, 2021 6 hours ago, brianlam said: No, I think we are discussing after the user config restored, I can't change any user settings. Can help? Why can't you change user settings? What happens when you try? Link to comment Share on other sites More sharing options...
brianlam 10 Posted July 29, 2021 Author Share Posted July 29, 2021 20 hours ago, Luke said: Why can't you change user settings? What happens when you try? I changed my NAS from QNAP to Synology, use server configuration backup plugin to migrate the users setting from old NAS, all user setting restored to my new NAS, but if I change any users setting, it can't save, please help. Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 29, 2021 Share Posted July 29, 2021 1 hour ago, brianlam said: I changed my NAS from QNAP to Synology, use server configuration backup plugin to migrate the users setting from old NAS, all user setting restored to my new NAS, but if I change any users setting, it can't save, please help. Please attach the emby server log from when you tried to do this. Thanks. Link to comment Share on other sites More sharing options...
brianlam 10 Posted August 1, 2021 Author Share Posted August 1, 2021 On 7/29/2021 at 8:24 PM, Luke said: Please attach the emby server log from when you tried to do this. Thanks. Please help, thanks a lot. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 1, 2021 Share Posted August 1, 2021 Can you make sure that recursively, the emby system user has write permissions on /var/packages/EmbyServer/var ? @cayars may have some tips on this. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 1, 2021 Share Posted August 1, 2021 Try this from an SSH/Putty console with Emby Server shutdown. sudo -i <enter admin password> chown -R emby:emby /volume1/@appdata/EmbyServer After it completes restart Emby and see if that fixed your issue. Link to comment Share on other sites More sharing options...
brianlam 10 Posted August 2, 2021 Author Share Posted August 2, 2021 On 8/1/2021 at 11:54 AM, Luke said: Can you make sure that recursively, the emby system user has write permissions on /var/packages/EmbyServer/var ? @cayars may have some tips on this. Sorry, I don't know what you mean, I only can sure the new created user account can save profile changes. Link to comment Share on other sites More sharing options...
brianlam 10 Posted August 2, 2021 Author Share Posted August 2, 2021 23 hours ago, cayars said: Try this from an SSH/Putty console with Emby Server shutdown. sudo -i <enter admin password> chown -R emby:emby /volume1/@appdata/EmbyServer After it completes restart Emby and see if that fixed your issue. Stop emby, run the command and start emby, still can't save the user profile changes. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 2, 2021 Share Posted August 2, 2021 (edited) removed Edited August 2, 2021 by cayars Link to comment Share on other sites More sharing options...
brianlam 10 Posted August 4, 2021 Author Share Posted August 4, 2021 Is this just a special case? Can't help to solve it? Link to comment Share on other sites More sharing options...
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