Search the Community
Showing results for tags 'playback freeze'.
Rohanaj posted a topic in General/WindowsHey guys, The upgrade from server 3.6.X.X (I forget exactly which 3.6 version I was on when i upgraded) to 220.127.116.11 went just fine, and the a day or two later I went from that up to 18.104.22.168. However, I've run into a few problems with playback since that upgrade. From what I can tell, all issues seem to revolve around a file being transcoded while playing. I don't know whether the local network vs. external network playback is part of the issue or not, but both times the issues have popped up were when streaming to external locations. #1 - In a 2+-hour movie, there were 3 or 4 times where the playback would simply freeze. No crashing of the app, just frozen video that required getting out of it and restarting to get it playing again. #2 - Subtitles (which are stored in a separate SRT file in the movie directory) were displaying when initially starting the video, but stopped showing and would not be found again after the video freezing, even when getting the video to continue after restarting. #3 - Video jumping back - this has happened a couple times, and I will have logs from the second time. In the latest movie this happened with, it jumped back to a point approximately 30 minutes prior to where the video was playing at the time (e.g., at 1 hour and 30 minutes into the movie, it all-of-a-sudden jumps backwards to the 1-hour playback mark and continues from there). I logged in on the Admin account to try and catch a glimpse of the playback data as this was happening (but unfortunately didn't think to get a screenshot of it at the time), and saw that the "Transcode Buffer" was listing a negative value. Normally, the Transcode Buffer seems to be somewhere between 2 and 3 minutes, but in this case it was showing something like -1:37:00. I grabbed what I could for the full log as well as whatever transcoding logs were tied to that movie's playback and will be PMing them to you later this evening, @@Luke. -Roh