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Hi everyone new to Emby. I've added a Emby server to cloudboxes, created a user and created a Emby plex account. i can connect to my server manually but i can't connect using Emby Connect. However, when connecting manually i use port 443 but on my server dashboard my remote access is using port 8096. When i click on the remote access link i get "this site can not be reached" screen, but i delete the port number 8096 at the end and replace it with 443 it connects. So i'm thinking that is the reason why Emby Connect is not connecting because it's trying to connect to port 8096. please how do i fix this? thank you

I tried to setup emby with Alexa tonight.. and when the skill takes me to the emby connect page... I log in fine.. but my server doesn't show up. I can access it from my phone and the web just fine. What might I be missing?

Hi I have a server that no longer exists tied to my emby connect account, but I can't seem to delete the association: when I browse to http://app.emby.media/ login with my credentials and click on the '...' next to the now defunct server nothing happens. I have no other servers connected to that account - is that the issue? How I can I remove it? I am happy for my emby connect account to be completly deleted. Thanks in advance. Robert

Hi together, I just figured out, that the context menu in the server selection on app.emby.media is not working. I wanted to delete a server from my list, but this is currently not possible. In the developer console I can see the following error if I try to open the context menu: itemcontextmenu.js?v=4.4.2.17:1 Uncaught (in promise) TypeError: Cannot read property 'supportsWakeOnLan' of null at getCommands (itemcontextmenu.js?v=4.4.2.17:1) at Object.show (itemcontextmenu.js?v=4.4.2.17:1) at shortcuts.js?v=4.4.2.17:1 Best regards, Alexander

Why is there no "How to connect" stickies using Emby Connect for each product? Emby Android, Emby Ruku, Emby Theater, etc. from the end users perspective. Am I missing something? Stay healthy,

How does my ISP see my outgoing network traffic? Do they see the actual music titles? Movie titles? and Podcast titles? Or is it just file type information that they see. I have about 15 users. 5 of them are in my house, 7 of them are scattered around the country and a few are in different corners of the world. I'm probably streaming about 10-15 hrs a day to various users mostly HD content. I don't have an SSL cert setup yet and wondering if I should if my ISP is snooping on my data. Thanks!

I've tried using my account I've configured on the Emby server, and also the account I use to login to this forum, and keep getting an invalid user name or password error. Any ideas what the problem is? -Thanks @@cayars

Hi all, Let me start off by saying I am glad to be done with Plex and Emby feels MUCH more consistent if not a little quirky so I bought a lifetime preimer pass, love it. So I'm stoked to be using emby. I started using emby in a VM but noticed my disk ops were bottle-necking emby so I installed Emby on a dedicated machine with the following specs: Intel Core i7-4770K 16GB DDR3 Ram Drives: OS Drive 128GB SSD, DVR Drive 1TB 7200RPM HDD, Media Drive 3TB 7200RPM NAS HDD Operating System: Window 10 Pro Build 1909 Patched all the way up HD Home Run PRIME TV Tuner while up front everything will be on 1 3TB disk I will be going out later today to buy 2 more 3TB Disks so that each library can live on their own disk. My Questions concerns are these: Why is there a considerable lag when loading titles? It takes about 12 seconds for a movie to start playing after I choose play.Full disclosure I'm still copying over media to this server but I don't think that should be an issue. There are gaps in guide. I can see all the channels my HD Home Run is reporting but some channels have no guide info but will stream. I have read on the sub that putting in a 10-series GPU helps? Can anyone explain this or let me know where I can go to read more about this / enable? The android app doesnt seem to be working great. It always gives me the option to sign into connect even though I'm pretty sure I've already done that, It's laggy and I'm not sure if that's my server or the app, other issues I'm not able to articulate quite yet. does the community have any thoughts on my setup and how I can solve the 4 issues above? Thanks!

I recreated and opened ports however in android using emby connect I am stuck in a loop with no idea or prompt concerning what the fault is. See attached images: 01: I Choose Emby Connect 02: I enter my credentials 03: I am brought back to the first screen again. Am i missing something obvious? I will also attach a log. embyserver.txt

My girlfriend thought she was being funny when signing up with a username that goes along the lines of user@.com. Yes, she wrote that as the username. Don't ask me why. She was smart enough to put a valid e-mail address in the correct field though. So far I haven't encountered any other issues than not being to able to add her account with the username as the server probably recognizes is as an e-mail address.

Hi all. I know this same question has been asked a number of times, but I have so far been unable to find a fix for my situation/setup. I recently purchased a lifetime membership for Emby based on using the software to watch movies/shows locally (through my chromecast) at home. My 'server' is a PC running Windows 10 and I have my media located on an external hdd. I am using a TP-Link Archer C3200 router. I have been trying for the last week or so to figure out how to access my library remotely with no luck. I have tried via the iOS app (sign in with Emby Connect and no dice) as well as on a couple different laptops. So far I have tried/looked into the following: - confirmed uPnP is enabled on my router - confirmed automatic port mapping is enabled on Emby - created inbound rules for Windows Firewall to allow ports 8096 and 8920 on my server - assigned Reserved IP address for my server - set up 'port forwarding' via virtual servers (external port = 8096; internal IP = 'Reserved IP address from above'; Internal Port = 8096; Protocol = TCP) (also did the same for 8920) - confirmed that 'allow remote connections to this Emby Server' is enabled - canyouseeme.org CANNOT see my service at ports 8096 or 8920 Any help would be greatly appreciated.

Hi I have a quick query i'm hoping someone can help me with. I have an Emby Server up and running and can access the content via the device where the apps are installed (Nvidia Shield), however when trying to log in via other devices, when using the Emby connect method I am getting the following error message. 'HeaderLoginFailure - Invalid username or password. Please try again'. I am familiar with media servers in general and know my username and password are 100% correct, I have reset the password on multiple occasions thinking it was a simple password issue and can log in on the Shield but am still unable to log in elsewhere. I have also set up an additional user linked to my account to see if it is an issue with the user profile and allowing remote access is enabled in the advanced config but I'm still getting this error message. I do occasionally have a VPN in use to change the IP address and have tried connecting with the VPN on and off but it has not worked. One of the other devices I am trying to connect with is an Android mobile phone. The curious thing is I have been able to connect via the phone previously, if it has never worked I'd put it down to user error but am now stumped, does anyone have any suggestions?

Hallo Emby Community, ik ben de trotse eigenaar van een Synology DS1019+ NAS. Hier heb ik media op staan die ik wil delen met bijv. familie leden. Het "Sign Up, Sign in and Enjoy" werkte tot het stukje enjoy. Zodra ik m'n emby server van buitenaf wil bereiken geeft deze geen gehoor. -Ik heb een Emby Premiere Key -Lokaal connecten werkt -De Emby server versie is 4.1.1.0 -Router is een Experiabox v10 -User confirmatie mail is geactiveerd Het connecten van buitenaf werkte wel met de concurrentie btw. Edit: ik kan via het linkje in je mail https://app.emby.media niet connecten, maar die ik dit via http:// ipv https:// dan werkt het wel. Edit2: niet van buitenaf Edit3: Poorten opengezet op de router mbv tweakers guide die weer linked naar -> Emby Server Setup met eigen domein voor externe https toegang met SSL via Cloudflare: https://blog.awelswynol.co.uk/2018/01/setting-up-cloudflare-with-emby Ik dacht dit is iig veilig.. maar werkt ook niet.

I have all of the users on my Emby server established with Emby Connect accounts hoping this would be easier since I'm dealing with non-tech savy individuals. But I'm having an issue with users being able to connect remotely. All of the users have the same permissions and access, but they are getting this error message in one form or another an all devices (apps and web browsers) But I can log in remotely without issues, using either my Emby Connect email address or username. I've actually even temporarily changed the password of an individual user and signed in as them, when they were unable to from a Chromebook Browser or Android App. The error that they are seeing is after they log into Emby Connect and select the icon for the server and select "Connect". The Emby Server.txt logs doesn't even seem to recognize that these users attempted to log in. Any help would be greatly appreciated. UPDATE: I purchased Emby Premiere thinking that maybe it was a device count limitation. This proved to be of no effect. Now a device and user that were able to log in before are unable to log in now.

So, I'd really really like to like Emby; this must be about my fifth or sixth time trying to. But: as long as connecting to Emby over a Synology DDNS address is mindboggingly unreliable / completely random, Emby will never win against Plex. I'm not even thinking about the acrobatics needed to have a SSL-secured access to Emby running on my Synology, or the almost criminal carelessness of Emby standard security settings*. I've tried unsuccessfully at least a dozen times to connect to Emby server running on my Synology box using Emby connect on the app.emby.media URL. It kept telling me about the server not being reachable – all the while I was connected to the same server, directly over the same Synology DDNS URL, in the next tab. At some point it did successfully connect, for no apparent reason whatsoever. tv.emby.media never worked, just kept telling me either "login using emby connect" or that the server cannot be access – again, while I was logged into this very Emby instance directly over the Synology DDNS:8096 URL, and using app.emby.media. I don't like where Plex seems to be going at all, but it really does work, 100% reliably, while using a lot less resources on my Syno box. Does connecting to Emby using a Synology DDNS work reliably for everyone else here, or do you guys just enjoy tinkering with stuff? * 1) leave the Admin user open and accessible to everybody on the whole internet with no password whatsoever as standard, until one creates another user 2) newly created user also is accessible without any password until one switches accounts and adds a password to this new user... thats just... I'm at a loss of words for what I think this is.

Hello there I'm pretty new to Emby and have the following issue. I have emby server version 3.5.3 on a synology DS 211 NAS running DSM 6.2.1. I'm having three issues which I suspect could all be related. These are: 1 - I'm no longer able to download images (for backdrops, thumbnails etc) from the Themoviedb but I can from FanArt.com 2 - I keeping getting a "Check for plugin Updates failed" - I've attached the error information for this 3 - Every time I try and save my Emby Connect user name to my profile I get the following error message "There was an error performing the requested operation. Your server is unable to contact our Emby Connect Server at https://connect.emby.media. Please ensure your server has an active Internet connection and that the communications are being allowed by any firewall or security software you have installed." I've checked my ports on my router and I have the following ports open as far as I can tell 8096 and 8920 TCP 1900-1901 and 7359 UDP Any help/advice would be appreciated. thanks Paul Got It embyLogFile.txt

So I don't know if this is the right place to put this but here goes. I am the admin for my family's server and am not able to connect one local user to their emby connect account. I have even gone as far as to remove the local account and readd using by attempting to invite the user by both emby connect username and the email address they used to sign up for emby connect. No matter which way I try to add the user the server always pops up with the following message There was an error adding the Emby Connect account. Have you created an Emby account? Sign up at https://emby.media/connect. If you're still having an issue, please send an email to apps@ from the email address used with the Emby account. I double checked that the spelling was correct for the email address by attempting to sign up with the same email I was inviting and it would say that that email is already in use. Checking the username, in the same way, yields the same result. I have been able to add other users both before and since first attempting to add this particular user. Any suggestions on how to fix this?

Emby 3.5.3.0 on Synology DS216play with DSM 6.2.1 I have been using emby server on Synology has for a few months now. After a recent reset of NAS ( reinstall) and install of emby server, It fails to connect with external services. At present I am unable to add emby connect ID, search for meta data, check for updates to emby etc. It's like emby wouldn't connect to internet. I checked and internet is working fine on nas. I don't recall any extra settings to enable emby to access internet. Is there any? Could it be that these are related to problem may be at emby's end.? This is what error message I get when emby tries to check for updates. Check for application updates failed Error: TrustFailure (A call to SSPI failed, see inner exception.) at Emby.Server.Implementations.HttpClientManager.HttpClientManager+d__18.MoveNext () [0x006b6] in <8252e50122f84f82af882c36d707f6ce>:0 --- End of stack trace from previous location where exception was thrown --- at Emby.Server.Implementations.HttpClientManager.HttpClientManager+d__15.MoveNext () [0x001f4] in <8252e50122f84f82af882c36d707f6ce>:0 --- End of stack trace from previous location where exception was thrown --- at MediaBrowser.Common.Updates.GithubUpdater+d__3.MoveNext () [0x000f6] in <8096af2ef9e24d15a1a7abee7f8324c0>:0 --- End of stack trace from previous location where exception was thrown --- at Emby.Server.Implementations.ApplicationHost+d__382.MoveNext () [0x00136] in <8252e50122f84f82af882c36d707f6ce>:0 --- End of stack trace from previous location where exception was thrown --- at Emby.Server.Implementations.ScheduledTasks.SystemUpdateTask+d__11.MoveNext () [0x00086] in <8252e50122f84f82af882c36d707f6ce>:0 --- End of stack trace from previous location where exception was thrown --- at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker+d__68.MoveNext () [0x00156] in <8252e50122f84f82af882c36d707f6ce>:0

Hi all exciting times.. just installed emby and running it for the first time. As setup starts he ask to eventually create a "Emby Connect" account. I'd like to know/understand if or not I really need one. The linked page doesn't show any particular info, so I thought to suggest that it would be nice to add some, or perhaps just a faq? Cheers

I'm experiencing a strange issue in which I can't access my Emby Server through Emby Connect, but I can directly using the local IP address. Specifically, when I attempt to use http://app.emby.media/connectlogin.html?mode=welcome, I get the following screen... wing screen... It started immediately after an automatic Emby Server upgrade (to 3.4.1, I think). I don't know if that was the cause or if that fact was purely coincidental. Has anyone out there seen this before? Any ideas would be appreciated. Thanks! Marcus

Sorry if this is a common thread, I tried to search and only came up with people unable to access anything remotely. I have UPnP & NAT-PMP disabled on my router for security reasons. I have forwarded 8096-8097 to different non standard ports in my router also for security reasons, thats just how I do most services and it works fine. To be clear I did not change the default ports in emby, I'm using my router to put them on a different port over WAN. I also have a dynamic dns assigned to my ip. Using myIP:mycustomport or myservername.asdf.com:mycustomport in a browser on a remote computer works perfectly. I have also been able to setup emby for kodi remotely using one of the above. However I have been attempting to add some guest users so they are not messing up my library as far as what has been watched etc, and cannot edit the metadata. I don't need emby connect to keep track of my ip since I have a dynamic dns as stated above. However it seems like its going to make me create a Emby Connect account. I made a Emby Connect account and it cant get to my server, I've tried the IP and the dns address (of course I put the custom port in). Under Expert-Advanced in the server dashboard I see there are settings for both local and remote ports. The only thing I can think of is that Emby Connect needs the same port its connecting on to be configured as the remote port. Everything else is working fine with NAT translating the port as I said above however. So I tired changing the Public http/https ports to what I am using. Emby Connect still wont work. (normal remote connections still work fine). Then I also redid my port forward so its going strait though on those custom ports (same internal and external). Still Emby Connect cant find my server.. AHHH!! Is there some other ports I need to forward or something for Emby Connect? Why is it the only thing that can't find my server. After every change I retest connecting remotely in a browser and everything I do always works. (Sorry for super long question, I'd rather give all the info at once)

Hello, I have been trying to set-up Emby and allow remote access with docker containers. No matter what I do I cannot connect from any app including the web app. If I put in the URL it will connect just fine as long as force SSL is not enabled, if force SSL is enabled then I get an error that there has been too many redirects. I have looked at the posts about setting up remote access and setting up reverse proxy and nothing is working, I am not sure where to begin any help would be greatly appreciated Thank you!

I'm running an Emby server from home. I have a few friends that I have shared my server with. They signed up for Emby Connect accounts and I added their usernames via the Emby dashboard. I've noticed for some reason, no matter which user logs in, it takes them to a screen that shows every other Emby user that also has access to the server and you can simply click on one of the users and get access to their Emby account. Users that do not have admin access even appear to be able to select an account that does have admin access and can then access the dashboard. How did I achieve this state? Is it because I added them as users and not guests? None of their profiles have the "Allow this user to manage the server" box checked, so I don't understand why this is happening. Any help would be much appreciated.

Hi all, Having a bit of a strange issue here, only started happening recently ~last week or so. If I use Emby connect through the app.emby.media link, it allows me to sign in and shows my server. Once the server is connected, it loads 'infinitely' by which I mean no errors come up but it doesn't display any media. It's only doing this on external connections as it works internally absolutely fine. Strangely enough, the Emby mobile app connects fine and I can use the IP address within the server dashboard to direct connect off-network and that also connects fine - it's just Emby connect which is behaving strangely. Steps taken: Restarted Emby - updated to most recent version (3.2.60.0) Rebooted server Rebooted router External ports checked and open, the server sits within a DMZ on the router and has a static internal IP. I removed the server from Emby connect and re-added it - that connects fine internally but still not loading externally. Replicated issue using Android browser on Cellular connection IP address matches in the server dashboard fine. Oddly enough, the dashboard does show that the user is authenticated in 'Recent Activity' but they never get presented with any of the Media containers. User permissions not at fault as the same user (my own) can connect directly and view everything instantly. It's worth noting that I've recently re-added in my media libraries after clearing up drive lettering, so the recently added items are quite full - I've tried disabling them from displaying and the issue is persisting. I've attached my server log and the screenshot from my mobile showing the infinite loading screen. Any help would be appreciated, everything points to an issue with Emby connect but as it works inside my network I'm honestly not sure what's causing this - as the direct IP address works, we're using that as a workaround for the moment. - Koame server-63651237892.txt

I gave my account info to a acquaintance so they could access a server im not in control of. I no longer want them to use my profile. How Do I remvoe their specfic device from my emby connect account. Ive tried changing the password but they are still able to connect to it somehow.