Windows & Xbox Latest Topics

Windows app Atmos TrueHD passthrough audio stuttering and interruption

Wed, 28 Jan 2026 23:31:04 +0000

Hello, I just reinstalled my media center pc with fresh windows 11. I had to reinstall Emby client app from the windows store as the old installer I was familiar with doesnt appear to be available anymore. In the old pc with an old processor and much older video card I was able to passthrough all DD (including Atmos TrueHD) and DTS bitstreams without issues and perfect audio. With the new app up to E-AC3 is ok but any HD bitstream like DD TrueHD or DTS-X stutters like hell and then the audio stop working altogether. In the Audio Options of the Video Player, I set NVIDIA High Def Audio and audio passthrough enabled for ac3, eac3, dts, dns-hd, truehd. Am I doing anything wrong? are there any other setting I need to change? I tried exclusive audio mode but it dent make any difference. I have been using emby since its windows-mce edition and this is the worse it has ever worked for me. Most of my content is from blurry and I have saved the best track which is in truhd and it is now unwatchable.

Any suggestion on how to fix this highly appreciated.

Subtitle appearance won't change

Thu, 02 Apr 2026 01:22:01 +0000

All subtitle options take effect in Emby for Firefox but only some take effect in Emby Theatre for Windows (2.234.2.0)

Drop shadow will not disable and the border never enables.

mpv-20260402T021555619.txt

No Compatible Stream error on a few episodes

Wed, 15 Apr 2026 14:22:17 +0000

In the past few weeks I have gotten this error trying to play a few TV episode. They play fine on the web client but I get the "Playback error no compatible streams" in the Emby MS Store app. The first couple of times it happened I thought it might be a bad file so I replaced it with a new file and it worked fine. But this time I wanted to see if there was anything different that may be causing it. I will attach the relevant portion of the log file, but the only thing I notice right away is that the audio in this particular file has a profile listed as "Codec AAC - Profile HE-AAC" where most other ones just say "Codec AAC" and don't show any profile. I am wondering if it's just a matter of not having the appropriate codecs installed, so I thought I'd ask before randomly installing codec packs.

2026-04-14 094802.198 Debug TvShows.txt

Turn off splash screen

Wed, 15 Apr 2026 20:22:47 +0000

Is there a way to turn off the splash screen?

Updated to latest version. No more external players?

Fri, 04 Apr 2025 21:17:35 +0000

I cant find the external player settings. I only reinstalled because emby theatre refused to startup.

Playback issue: Dolby Atmos

Thu, 02 Apr 2026 22:27:47 +0000

I'm posting this if anyone needs a work-around.

I've been having an issue with bitstreaming Dolby Atmos to my Yamaha RX-A8A AVR. If an AC3 or EAC3 stream is encoded with Atmos, the audio cuts out, sometimes often, sometimes periodically (the frequency of cut outs changes with each movie). I didn't notice any issues with Atmos encoded streams in any of the higher bitrate streams (e.g. Dolby True HD 7.1 seems fine). Also, it doesn't seem to matter if I have bitstreaming enabled or not, the audio was cutting out with it off, but without the Atmos decoder on my AVR flipping out, it was just little blips of audio cutting out).

This cropped up after a hardware change (at least I think thats what it is, becuase I don't recall having an issue until I changed out the GPU). Current hardware:

AMD Ryzen 5 5700G, 32GB ram, Radeon 9060XT 16GB (previous graphics card was a GeForce 4060Ti 8GB). I also never had an issue with my main PC hooked up (AMD Ryzen 9 9950X3D, GeForce 4090).

AFAIK the default behaviour for the Windows app is Balanced video decoding. If you change to High Quality, the problem gets significantly worse, changing to Energy Efficient appears to fix the issue.

Unable to generate NFO files

Tue, 07 Apr 2026 04:15:21 +0000

I am new to Emby but have spent a fair amount of time familiarizing myself with the software as well as testing.

I would like to store metadata in the media folders as .nfo files, but am for the life of me unable to get this feature to work. I have:

- configured the library in question to read and write the nfo files
- ticked "Save artwork into media folders"
- restarted the server after the config change
- modified metadata for an individual photo followed by running a metadata refresh for that item

but I am unable to see the nfo in the media folder. (I have also tried to change exporer settings to show hidden files just in case it was hidden, but no luck.) Finally I ran a search on the entire file system for "*.nfo" but not a single file was found.

Could it be inadequate folder permissions? - If so, how should I modify the permissions?

Apart from this, I am quite impressed with Emby in comparison to other products I have tested.

Any help would be highly appreciated.

Downloads duplicating and not completing after many hours

Sat, 11 Jan 2025 03:33:16 +0000

I have searched the forum but can't find this having been handled.

We are overseas and I thought I'd download some movies for my son to watch while we are traveling.

I can select to download and Emby adds them to the queue - great.

And then it duplicates them.

And then they all start downloading at different rates.

And then it duplicates them again.

and again ...

I now have 45 progress entries for 5 movies, and none completed after leaving it running for a day and a night.

Pic below.

I am using Emby Windows 2.207.2.0 client. Emby Server on Windows 4.8.10.0.

Anyone have any idea what is going on?

viewing on other devices

Sat, 04 Apr 2026 16:02:01 +0000

The way I understand it is that I can have up to 5 devices in the free version in to which I can access my emby server library. When try to access on another device I get a pop-up that says this feature is only available with a premiere subscription. What am I missing here?

Emby Theater v3.0.20 (Server v4.9.3.0) Homescreen Horiz. navigation broken

Tue, 03 Mar 2026 17:19:15 +0000

Left/right navigation of the Home screen (w/ a mouse) has been in various stages of boned for the last few days. Originally, all rows were shifted all the way to the right, requiring navigation back to the left-most item (most recent). Now most rows appear centered w/ navigation buttons @ both ends of each row, but unresponsive to mouse clicks.

I imagine this has to do w/ the ongoing beta customizations? I've seen similar discussions elsewhere, but unrelated to Theater. Given the dynamic update nature of Theater, this seems to have slipped in w/out any changes on my part?

Guide has been fine.

Unsure what info beyond a description would be helpful, but ask away.

TIA

Windows 11 updated to 26220.8138 - Emby app wont open - Application Error / .NET Runtime

Tue, 31 Mar 2026 09:29:51 +0000

Ok, so my Windows 11 updated this morning, and now Emby wont open. (Windows 11 Pro 25H2 - 26220.8138)

Tried uninstalling, reboot, re-install multiple times.. same issue persists. Tried opening the app multiple times, rebooted multiple times.

Was working before the update to Windows 11 - 8138.

Emby Server version: 4.9.3.0 - Server is working fine - (Windows Server 2025 Std 24H2 - 26100.32522)

Event 1000 - Application Error:
Faulting application name: Emby.Client.WinUI.exe, version: 2.234.0.0, time stamp: 0x670d0000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.8134, time stamp: 0x6ef2d36c
Exception code: 0xe0434352
Fault offset: 0x00000000000c717a
Faulting process id: 0x26B4
Faulting application start time: 0x1DCC0EF02E03403
Faulting application path: C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m\Emby.Client.WinUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e496b64a-85be-48ff-aacc-831ca29e35b2
Faulting package full name: EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m
Faulting package-relative application ID: App

Event 1026 - .NET Runtime:
Application: Emby.Client.WinUI.exe
CoreCLR Version: 6.0.3624.51421
.NET Version: 6.0.36
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException (0x803E0105): The notification platform is unavailable.

The notification platform is unavailable.

at WinRT.ExceptionHelpers.g__Throw|38_0(Int32 hr)
at WinRT.ExceptionHelpers.ThrowExceptionForHR(Int32 hr)
at ABI.Microsoft.Windows.PushNotifications.IPushNotificationManagerMethods.Register(IObjectReference _obj)
at Microsoft.Windows.PushNotifications.PushNotificationManager.Register()
at Emby.Client.Application.WinUI.Services.Push.PushReceiverWinUI.StaticInit()
at Emby.Client.WinUI.Program.Main(String[] args)

Any idea's?

Much appreciated... thank you!

App opens after install then fails to open

Thu, 19 Mar 2026 03:09:18 +0000

Faulting application name: Emby.Client.WinUI.exe, version: 2.234.0.0, time stamp: 0x670d0000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.7920, time stamp: 0x0cc2a083
Exception code: 0xe0434352
Fault offset: 0x00000000000c73fa
Faulting process id: 0x323C
Faulting application start time: 0x1DCB74D520FA020
Faulting application path: C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m\Emby.Client.WinUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: cefaeed6-fad8-4c46-8259-d2005c8a1d61
Faulting package full name: EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m
Faulting package-relative application ID: App

Application: Emby.Client.WinUI.exe
CoreCLR Version: 6.0.3624.51421
.NET Version: 6.0.36
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException (0x803E0105): The notification platform is unavailable.

The notification platform is unavailable.

New Windows & Xbox Version: 2.234.0.0

Mon, 12 May 2025 07:14:45 +0000

Emby Windows & Emby Xbox

A new stable version 2.234.0.0 is available now.

Please go to the Microsoft Store and check for updates.

Changes

2.234.0

[Xbox] Fix rate switching when current rate is > 60Hz
[Win] Fix rate switching when current rate is > 120Hz
[Win] Provide opt-out for hard refresh-rate limiting
[Win] Try fix horizontal scrolling issues
[Win] Sync: Fix display order of downloaded items
[Win] Displaysettings: Always show sound scheme selection
[Win] AudioPlkayer: Fix audio playback resume at position
[Win] Sound Effects: Avoid doubled sound on Enter key
[Win] Try fix hang on start
[Win] Adjust "Don't revert display mode" feature when initial switch is hard limited

2.222.0

[Win] Don't wait for push channel creation on startup
[Xbox] Enable HEVC Playback
[Xbox] The EmbyPlus app is discontinued. EmbyPlus users will automatically transition to the regular app (2.222.0), which is now equal to the Plus app

2.221.0

[Win] Wintheme: Fix toggle button background
[Win] Fix inconsistent refresh rate changes when hard-limiting
[Win] AudioPlkayer: Fix exception when repeating a single song

Windows version cant download files

Sat, 28 Mar 2026 03:13:45 +0000

Hi I have an issue with Emby windows wont download movies or TV series its stuck in ready to transfer, it completed the conversions, i have tried to change download quality to keep original and it just stays ready to transfer, i have checked the BITS manager and it shows transient error, tried to clear the job list to restart it made no difference, i have checked the firewall settings and even turned it off temporarily to confirm it wasnt blocking it.

i cant run the app as admin it wont allow it, from some research its to do with the windows store apps.

it works fine on my android phone when i download so its not a server issue.

embyserver (1).txt

Update notes?

Sat, 28 Feb 2026 09:01:48 +0000

The thread at the top of this subforum is for version 2.234.0.0, but I'm running 2.234.2.0. Where are the notes for that update?

How are updates even handled on Windows? I don't think I've ever seen a notification about an update being available.

How much longer until the Windows version supports the new home screen?

How to troubleshoot issues on Xbox One S?

Sun, 15 Mar 2026 04:03:29 +0000

First of all, I am very excited to be finally seeing an attempt at this outside of the native Blu-ray player, unlike on Apple TV for example basically no-one ended up supporting it.

When playing on 1080p SDR 1080p25 and 1080p24 work flawlessly, however when trying to play 4K HDR 24Hz content, the TV is incorrectly reading it as 3D.

Keeping in mind this, it works fine with some content when 3D is manually turned off, but some content just straight up does not play either way, which I could narrow down to potentially being a bug with Dolby Vision Profile 7.6 which should just be ignored and one example of HEVC Level 5.2 being tagged while it's in reality nowhere close to 5.1 limits.

Network bandwidth is not to blame, some files with even higher bitrate play fine and available bandwidth is 400-ish MBit/s.

Stuck at Ready to Transfer (Windows Emby App)

Thu, 19 Mar 2026 08:08:37 +0000

Using Windows Emby app downloaded from Microsoft Store.

Downloading contents using iOS and Android have no issues and it start downloading straight away.

Only Windows Emby app, itstuck at Ready to Transfer. Saw the log there's an error on downloading. Not sure why is there an error. Tried BITS Manager and there's no other queue before this.

Please help.

EmbyClient.txt

Set up

Tue, 17 Mar 2026 09:25:59 +0000

This program is too damn hard to set up for the novice user.

Latest Emby Windows App Frequently Hangs While Starting

Wed, 04 Feb 2026 21:40:38 +0000

I use the latest Emby Windows App frequently, and it works fine most of the time. However, it fairly frequently hangs when starting. By this, I mean it displays the animated logo but then, instead of showing the normal home screen, it displays a fixed Emby logo and freezes. I can see no way to exit the app except to force it to close via Alt-F4 or Task Manager, etc. I have looked at the logs and they don't seem very helpful. I turned on debug logging, and here is a sample of one of the resulting logs from such a hung session.

2026-02-04 14:10:15.777 Info Application: App details
Name: Emby Windows
Version: 2.234.2.0
Device Name: HTPC-2
Device Id: bf3ca858-f3e8-8b24-abb9-2fbf61d6f286
Package: EmbyMedia.EmbyTheater_svmepx4c03f7m
Data Path: C:\Users\Steve\AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalState\data
Log Path: C:\Users\Steve\AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalCache\logs
Webroot: C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m\web
OS Info:: Microsoft Windows NT 10.0.26200.0 6.0.36
OS/App:: 64bit/64bit

2026-02-04 14:10:16.143 Info MainWindow: MainWindow.Load: AppWindow.IsVisible: False
2026-02-04 14:10:16.193 Info Application: ApplicationStateMonitorWinUI.Window_Activated
2026-02-04 14:10:16.200 Info Application: ApplicationStateMonitorWinUI.Window_VisibilityChanged: Visible=True
2026-02-04 14:10:16.202 Info MainWindow: AppWindow_Visible Fired - AppWindow.IsVisible: True
2026-02-04 14:10:16.202 Info MainWindow: AppWindow_Visible: DidVisibilityChange == true
2026-02-04 14:10:16.243 Info MainWindow: AppWindow_Visible: Invoke LoadWebView
2026-02-04 14:10:16.246 Info MainWindow: LoadWebView: Before EnsureCoreWebView2Async
2026-02-04 14:10:16.249 Info MainWindow: WebView2X: Start Init
2026-02-04 14:10:16.326 Info MainWindow: WebView2X: Fixed runtime path: C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m\WebView2\x64
2026-02-04 14:10:16.349 Debug SuperThemeInteropController: QuantizationTimer_Fired: Enter
2026-02-04 14:10:16.350 Debug SuperThemeInteropController: CreateStatusInfo: Enter
2026-02-04 14:10:16.381 Info MainWindow: WebView2X: Window Handle: 4196474
2026-02-04 14:10:16.701 Info MainWindow: LoadWebView: After EnsureCoreWebView2Async
2026-02-04 14:10:16.707 Info MainWindow: LoadWebView: WebViewAdapterWinUI created
2026-02-04 14:10:17.122 Info MainWindow: LoadWebView: CoreWebView2.Navigate
2026-02-04 14:10:17.561 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/index.html?autostart=false
2026-02-04 14:10:17.568 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/modules/fonts/material-icons/mi_2024_05.woff2
2026-02-04 14:10:17.568 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/apploader.js
2026-02-04 14:10:17.571 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/modules/alameda/alameda.js
2026-02-04 14:10:17.571 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/modules/themes/logowhite.png
2026-02-04 14:10:17.574 Debug WebViewAdapterWinUI: CoreWebView2_WebResourceRequested: WebResourceRequested: file:///C:/Program%20Files/WindowsApps/EmbyMedia.EmbyTheater_2.234.2.0_x64__svmepx4c03f7m/web/app.js
2026-02-04 14:10:25.898 Info MainWindow: AnimationWindow_ShowLogo invoked
2026-02-04 14:10:25.906 Info MainWindow: AnimationWindow_AnimationHidden invoked
2026-02-04 14:10:42.732 Info Application: Disposing ServiceManager
2026-02-04 14:10:42.733 Info Application: Disposing ApplicationStateMonitorWinUI
2026-02-04 14:10:42.733 Info Application: Disposing ConnectionManager
2026-02-04 14:10:42.734 Info Application: Disposing FeatureProvider
2026-02-04 14:10:42.735 Info Application: Disposing FeatureProvider

I have many logs from such hung sessions, and they are all very similar to this. The app doesn't crash, so there is no associated crashdump. It's just stuck.

Note that sometimes it will fail like this several times in a row and then suddenly load just fine without my doing anything to intervene.

On a few occasions, the app has appeared to crash during the creation of the animated logo. I am attaching a crashdump that I believe is associated with one such failure. This is much less frequent than the hung sessions.

Note that I still also have the older Emby Theater installed, and it never has any issues like this. Indeed, once the new app starts successfully, it works just fine too.

These are running on a very capable and up-to-date Windows 11 machine dedicated as a home theater PC. I have a separate dedicated Windows 11 machine running the server.

I would appreciate any assistance ending this annoyance.

Thanks

Emby.Client.WinUI.exe.5868.dmp

No hardware acceleration on new Emby Windows 2.234.2.0

Fri, 13 Mar 2026 14:15:02 +0000

Here's my setup:
Emby server 4.9.3.0 in a docker container on UnRaid. No GPU on it and no transcoding set, as desired
Emby Theater 3.0.20 on Windows 11 home playing a 4K Live TV stream from server above
Emby Windows 2.234.2.0 on Windows 11 Pro streaming the same 4K Live TV channel from server above

Here's the Stats for Nerds from Emby Theater. As you can see Hardware acceleration is dxva2-copy. Stream is playing fine and client CPU usage is low

Here's the Stats for Nerds from Emby Windows. Notice the Hardware acceleration is set to NO. Stream is playing fine except client CPU usage is through the roof

So, how to set proper hardware acceleration on Emby Windows 2.234.2.0?

app not working

Wed, 11 Mar 2026 22:00:05 +0000

The app isn't working for me, it stays the same without any change, I'll add photo to show it. I'm using the app on my pc.

Recent Choppy Playback on Xbox One - Can't determine why

Sun, 30 Nov 2025 09:02:57 +0000

Hi - Recently a lot of movies are playing choppy on my Xbox one. They seem to play ok on Samsung TV, but not the Xbox. Sometimes pausing the playback helps (as if it's buffering somewhere in the background), but other times not. Sometimes it plays, but then gets choppy. Some movies worked fine in the past, but now are experiencing this choppiness, which is weird.

I've looked at task manager on the windows server, and nothing seems to be maxing out, and Emby is saying everything is playing direct, and not even transcoding.

So the current culprit is The Nightmare Before Christmas, where now I just want to try to resolve what's happeningembyserver.txt hardware_detection-63900118207.txt.

Attached are the server log and hardware detection logs. Can you see anything on here that might explain what's happening? Do I need to update some drivers or something? Thanks in advance!

STRM files with HLS proxy - Windows app instant start/stop cycle, DirectPlayError fallback fails

Tue, 24 Feb 2026 09:39:51 +0000

Hallo,

kann es sein das die Windows App aus dem Windows Store keine STRM Unterstützung hat???

Liebe Grüße

Emby Windows App Crash (music)

Sun, 01 Mar 2026 14:51:00 +0000

Windows app always crash when I try to click on different rows in the list view. logs attached.
Tried on a different pc, same crash.

EmbyClient-20260301T154547732.txt unhandled_12d04af3-aca1-40cf-b9c2-8270166ec253.txt

Make Card background transparent for custom icons in 4.10.03

Tue, 24 Feb 2026 15:58:50 +0000

I have been using the old Emby for windows ver 3.0.20 with some custom icons.There was an issue where the card background shows (offputting to me), which I was able to remedy with the old winstyles.css.The card background was made transparent so all was good. It also allows the icons to be closer together so they all fit in a single row.Otherwise I end up with 2 rows, so bonus.

With the new MS store version 4.10.0.3 it's back to looking odd and my icons scroll to take up 2 rows. So I could use some help.

Is there a CSS script I can put into the 'Server settings' of 4.10.0.3 that will give me the same appearance as with 3.0.20?

version 4.10.0.3 looks like this

I want it to look the way I had it in 3.0.20 which is this

Cheers in advance. :)