Older Android TV now no audio

[m124 0]

Hi All

 

I've updated to beta 1.7.96g and this resolved the crashing on play for older android tv versions (i think this is 5.1.1). Now there is no audio on anything we play. initially things were working fine!

 

I submitted a debug from within the app and embyserver.txt attached. please let me know what else will help and where else i can look

 

Thanks

embyserver.txt

[Luke 37008]

Hi there, can you go over an example of what you're playing? thanks !

[m124 0]

Hi

 

Anything that we play on this now has no sound, do you need specifics on the container and mediainfo or a title for the logs?

 

The device identifies as S905.5; one of the titles tested was CSI: Cyber - L0M1S on S905.5 at 29/03/2020, 11:24:36 local time

 

which has the following mediainfo

 

 

General
Unique ID                                : 251173526282033423423750265597281662492 (0xBCF642F4F764672C645B7EDD2EC7761C)
Complete name                            : Z:\CSI- Cyber\Season 1\CSI-.Cyber.S01E09.L0M1S.WEBDL-1080p.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 3.69 GiB
Duration                                 : 41 min 9 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 12.8 Mb/s
Encoded date                             : UTC 2019-03-25 10:49:22
Writing application                      : mkvmerge v30.1.0 ('Forever And More') 64-bit
Writing library                          : libebml v1.3.6 + libmatroska v1.4.9

Video
ID                                       : 3
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 41 min 9 s
Bit rate mode                            : Variable
Bit rate                                 : 12.2 Mb/s
Maximum bit rate                         : 15.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.245
Stream size                              : 3.51 GiB (95%)
Writing library                          : x264 core 148 r2623 d5b2374
Encoding settings                        : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=150 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=120 / keyint_min=61 / scenecut=0 / intra_refresh=0 / rc_lookahead=120 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=15000 / vbv_bufsize=31250 / crf_max=0.0 / nal_hrd=vbr / filler=0 / ip_ratio=1.40 / aq=3:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 1
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Codec ID                                 : A_EAC3
Duration                                 : 41 min 9 s
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 188 MiB (5%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 2
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 40 min 30 s
Bit rate                                 : 105 b/s
Count of elements                        : 1016
Stream size                              : 31.3 KiB (0%)
Language                                 : English
Default                                  : No
Forced                                   : No

please let me know what else you need and if this is not what your after; have not tested Live TV on this as we use native DTV
 

[Luke 37008]

Is it direct playing?

[ebr 14903]

Hi.  What kind of equipment is involved and how is it hooked up?

 

It looks like the system is reporting support for DD+ but it doesn't actually work.

 

Using the "Playback Correction..." menu option should get your sound back.

[m124 0]

Hi

 

TV is a JVC 4K Smart TV running Android tv 5.1.1 (from memory); it is connected using ethernet.

Emby is running on a synology 1815+ as a docker image

other emby endpoints are working fine.

 

I'll try the playback correction and let you know

 

I set the TV to downmix to stereo but then playback was spedup like it was seeking forward... and still no sound

[m124 0]

Is it direct playing?

i think i set the app to native mode from memory? the mediainfo was obtained on pc browsing to the network location.

[ebr 14903]

I set the TV to downmix to stereo but then playback was spedup like it was seeking forward... and still no sound

 

You set this in the app or in the TV settings somewhere?

 

There is no outboard audio equipment at all?  Just the TV speakers?

[m124 0]

hi, yep i set downmix to stereo in the app and playback was seeking forward like it was sped up; its now back on auto

 

just the TV, simple set up here.

 

i tried playback correction just before submitting this post and it said "too many errors giving up" and did not resolve the audio issue

 

I've submitted logs from within the app and attached is the server log

 

embyserver.txt

Edited March 29, 2020 by m124

[ebr 14903]

What are the audio settings on the TV set to?

[m124 0]

What are the audio settings on the TV set to?

Hi ebr,

 

Other than general bass, treble etc there's no other audio settings within the TV menu. there are SPDIF settings, this is set to auto; but I'm not using this! its all built in.

 

I'm really at a loss at whats gone wrong! i might reset the emby app settings and start again later today and let you know how that goes, other than that I got nothin!

[m124 0]

so I've tried the following:

 

reset app data and cleared cache - no sound

 

installed firefox and played title using html interface (performance was terrible) - no sound

 

played title on PC via web interface and cast to tv using built in AirPlay app (Eshare Server) - Sound!

 

this is really weird!

[ebr 14903]

there are SPDIF settings, this is set to auto;

 

Try turning that "off".

[chinswain 10]

I have the same issue on AndroidTV with Emby (both latest Betas, direct stream via exoplayer).

 

For me it's only on surround sound (more than 2.0 channels) that's the issue, I can hear sounds but no voice (center channel). I assumed my issue was due to an update to the AndroidTV.

I'll see what's been updated in the rom and roll it back to see if it's last Synology emby update (4.4.0.30) or not.

[ebr 14903]

I have the same issue on AndroidTV with Emby (both latest Betas, direct stream via exoplayer).

 

For me it's only on surround sound (more than 2.0 channels) that's the issue, I can hear sounds but no voice (center channel). I assumed my issue was due to an update to the AndroidTV.

I'll see what's been updated in the rom and roll it back to see if it's last Synology emby update (4.4.0.30) or not.

 

Hi.  Make sure you have your TV audio settings set properly as well.

[m124 0]

Try turning that "off".

Done, Still the same issue, however I found a title that DID work but here is its mediainfo, is this a transcoding issue? or not transcoding when it should be?

 

General

Complete name                            : Z:\Street Outlaws\Season 9\Street.Outlaws.S09E04.Start.Me.Up.SDTV.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/iso2/avc1/mp41)

File size                                : 552 MiB

Duration                                 : 54 min 4 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 1 428 kb/s

Encoded date                             : UTC 2017-03-28 06:46:08

Tagged date                              : UTC 2017-03-28 06:46:08

Writing application                      : HandBrake 0.10.5 2016021100

 

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L3.1

Format settings                          : CABAC / 4 Ref Frames

Format settings, CABAC                   : Yes

Format settings, Reference frames        : 4 frames

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 54 min 4 s

Bit rate                                 : 1 280 kb/s

Width                                    : 1 280 pixels

Height                                   : 716 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Variable

Frame rate                               : 29.970 FPS

Minimum frame rate                       : 29.412 FPS

Maximum frame rate                       : 30.303 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.047

Stream size                              : 499 MiB (90%)

Writing library                          : x264 core 142 r2491 24e4fed

Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=abr / mbtree=1 / bitrate=1280 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=17500 / vbv_bufsize=17500 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00

Encoded date                             : UTC 2017-03-28 06:46:08

Tagged date                              : UTC 2017-03-28 06:46:08

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

 

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 54 min 3 s

Bit rate mode                            : Variable

Bit rate                                 : 128 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 49.6 MiB (9%)

Title                                    : Stereo / Stereo

Default                                  : Yes

Alternate group                          : 1

Encoded date                             : UTC 2017-03-28 06:46:08

Tagged date                              : UTC 2017-03-28 06:46:08

 

[ebr 14903]

installed firefox and played title using html interface (performance was terrible) - no sound

 

You installed FF on the TV or on a computer?

[m124 0]

You installed FF on the TV or on a computer?

on the TV, it runs android tv, went in to play store installed firefox and browsed to emby then hit play. was terrible performance but it worked (made easer with a wireless keyboard/Mouse combo)

[Luke 37008]

You could also install our mobile app. It has tv support now.

[m124 0]

I did install the android app (not the android tv app) when i was trying to get the debug version to work, and navigation was impossible within this version of the app on the TV and i think playback was abysmal; unless this has been updated within the last week or so?

 

If i can get chrome casting to work that would be good (am working on it), but it seems to work using the eshare airplay cast which is an OK work around for now (and also means audio is working from within android tv ecosystem)

 

not sure what the hell has happened to emby but something is up

 

happy to continue to try and debug with you guys if you can see something is up, or its something screwy with the old android version on this tv?

[Luke 37008]

Yes it has been updated.

[m124 0]

ok emby android app

 

sound plays but no picture it is stuck like the attachment, the circle sorta spins but no video

 

only way to exit is to press stop on remote and press the back button, keyboard and built in mouse (logitech) was unresponsive; so no change from last time i tested

 

also when using the remote to navigate in this version of the app you cant see where the cursor or selection is so its useless without a kb & mouse

 

switched back to android tv app version, still the same no sound

[Luke 37008]

That's not the latest version of the android mobile app. That looks pretty old. Can you please try the latest version? Thanks.

[m124 0]

Thats the version that is appearing in the app store on the TV; i double checked it again and there's no other version available

 

unless theres an apk to side load i am not sure now!

[ebr 14903]

on the TV, it runs android tv, went in to play store installed firefox and browsed to emby then hit play. was terrible performance but it worked

 

installed firefox and played title using html interface (performance was terrible) - no sound

 

 

Which was it?  Did it work or did it have no sound...?