Jakebyrne123 0 Posted March 25, 2020 Share Posted March 25, 2020 Hi, Unfourtunately I've been running into trouble playing 4K HDR where the video and audio freeze but on the dashboard the timestamp continues. I have attached the logs below but I am unsure whats wrong. I'm trying to watch Joker off my Nvidia Sheild which is on the same network as my server. Both connected by ethernet and I have 500mb download(speedtested) but I dont think speed should matter as much on a local network. Plus ive been able to play movies of similar or higher bitrate before such as Aquaman. You might be able to read the logs better as Joker shouldve been the last movie in the logs. Also its direct playing. My server is a dedicate i7-4770 with 8GB and has no other apps other than sonarr and radarr, I understand the problem usually is too high bittrate but it doesn't make sense as everything should be able to handle it. Hope this helps and I hope you can help. Logs.zip Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Another update. It seems to be happening with most movies. I tried gravity in 1080p and that froze the first 3 seconds. That should definitely not be happening. Joker was 53mb bitrate and I was able to watch Aquaman 150mb a week ago. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Also, I understand i'm on the beta but it happened on 4.4.0 too, I updated to the beta to see if it would fix it. Link to comment Share on other sites More sharing options...
Luke 36888 Posted March 25, 2020 Share Posted March 25, 2020 Hi, this is a whole folder full of log files. Which ones is from the timeframe when the problem was experienced? Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Hi, this is a whole folder full of log files. Which ones is from the timeframe when the problem was experienced? Oh I am sorry. I zipped the logs folder as soon as the problem occured? So the most recent log in there? Around 25 mins ago, local time. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Hi, this is a whole folder full of log files. Which ones is from the timeframe when the problem was experienced?Any ideas? Can't watch any movies at the moment. Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted March 25, 2020 Share Posted March 25, 2020 I don't know the issue but looking at the "ffmpeg-remux-e66c577d-28ba-414b-8f7d-d4b11f88995a_1.txt" the media is not being processed fast enough.. snippet from log 20:10:20.006 Stream mapping: 20:10:20.006 Stream #0:0 -> #0:0 (copy) 20:10:20.006 Stream #0:1 -> #0:1 (truehd (native) -> ac3 (native)) 20:10:33.788 frame= 163 fps= 12 q=-1.0 size= 65892kB time=01:49:06.30 bitrate=108827.3kbits/s throttle=off speed=0.36x 20:10:35.152 frame= 170 fps= 11 q=-1.0 size= 67979kB time=01:49:06.65 bitrate=104834.9kbits/s throttle=off speed=0.351x 20:10:35.768 frame= 176 fps= 11 q=-1.0 size= 69755kB time=01:49:06.84 bitrate=103821.7kbits/s throttle=off speed=0.349x 20:10:36.415 frame= 181 fps= 11 q=-1.0 size= 71460kB time=01:49:06.94 bitrate=104535.2kbits/s throttle=off speed=0.341x 20:10:37.933 frame= 192 fps= 11 q=-1.0 size= 74892kB time=01:49:07.29 bitrate=103077.3kbits/s throttle=off speed=0.332x 20:10:39.884 frame= 196 fps=9.9 q=-1.0 size= 76133kB time=01:49:07.64 bitrate=98933.8kbits/s throttle=off speed=0.317x Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 I don't know the issue but looking at the "ffmpeg-remux-e66c577d-28ba-414b-8f7d-d4b11f88995a_1.txt" the media is not being processed fast enough.. snippet from log 20:10:20.006 Stream mapping: 20:10:20.006 Stream #0:0 -> #0:0 (copy) 20:10:20.006 Stream #0:1 -> #0:1 (truehd (native) -> ac3 (native)) 20:10:33.788 frame= 163 fps= 12 q=-1.0 size= 65892kB time=01:49:06.30 bitrate=108827.3kbits/s throttle=off speed=0.36x 20:10:35.152 frame= 170 fps= 11 q=-1.0 size= 67979kB time=01:49:06.65 bitrate=104834.9kbits/s throttle=off speed=0.351x 20:10:35.768 frame= 176 fps= 11 q=-1.0 size= 69755kB time=01:49:06.84 bitrate=103821.7kbits/s throttle=off speed=0.349x 20:10:36.415 frame= 181 fps= 11 q=-1.0 size= 71460kB time=01:49:06.94 bitrate=104535.2kbits/s throttle=off speed=0.341x 20:10:37.933 frame= 192 fps= 11 q=-1.0 size= 74892kB time=01:49:07.29 bitrate=103077.3kbits/s throttle=off speed=0.332x 20:10:39.884 frame= 196 fps=9.9 q=-1.0 size= 76133kB time=01:49:07.64 bitrate=98933.8kbits/s throttle=off speed=0.317x I just don't know how. Where's the bottleneck. I've a i7 powering the server. Ethernet to router. Playing the files off a shield to the TV also connected through the router. 500mb dl speed on all devices. I've also played these and much bigger files before. Aaand I'm direct playing. Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted March 25, 2020 Share Posted March 25, 2020 Best guess is the "yuv420p10le" or "Level 153" as this level is beyond most devices technical listed limits. Pretty sure level 153 is equal to 5.2. https://en.wikipedia.org/wiki/High_Efficiency_Video_Coding_tiers_and_levels Just guessing, but a dev will have to comment. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 I don't get you. Also, for 1080p movies like gravity? And how could there be a downloadable 4k movie that can't be played possibly. Best guess is the "yuv420p10le" or "Level 153" as this level is beyond most devices technical listed limits. Pretty sure level 153 is equal to 5.2. https://en.wikipedia.org/wiki/High_Efficiency_Video_Coding_tiers_and_levels Just guessing, but a dev will have to comment. Link to comment Share on other sites More sharing options...
Happy2Play 8145 Posted March 25, 2020 Share Posted March 25, 2020 (edited) I don't get you. Also, for 1080p movies like gravity? And how could there be a downloadable 4k movie that can't be played possibly. Only looked at one log. When reporting a issue you have to provide one example with logs explaining the issue. . Need to know specific logs to look at if you are going to zip the log folder. Ideally provide just the server and ffmpeg log for the issue. What log is Gravity in? Edited March 25, 2020 by Happy2Play Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Sorry I hadn't tried gravity when I did these logs. Will reupload. But I'm not sure how to decipher the logs that well. Basically the logs I uploaded. The most recent watch is the Joker for a few mins and that's where the freezes occur. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 25, 2020 Author Share Posted March 25, 2020 Tried a fresh install but no luck. Wiped all my logs except the ones I uploaded but the most recent logs contain the crashes of Joker and it should be a bitrate I can easily handle. Right? Link to comment Share on other sites More sharing options...
Luke 36888 Posted March 26, 2020 Share Posted March 26, 2020 @@softworkz is it possible his system just can't handle this? Link to comment Share on other sites More sharing options...
pir8radio 1289 Posted March 26, 2020 Share Posted March 26, 2020 (edited) I just don't know how. Where's the bottleneck. I've a i7 powering the server. Ethernet to router. Playing the files off a shield to the TV also connected through the router. 500mb dl speed on all devices. I've also played these and much bigger files before. Aaand I'm direct playing. I have two E5-2670 v2 Xeon's in my current server (that's over $3,000 US in processors) and that server couldnt keep up with 60-70mbps 10bit HDR. I have recently added an NVIDIA RTX 4000 and have not had issues since. an i7 is not necessarily great for transcoding. Bottle neck (other than the CPU) can still exist in the server or client. Tough to say without knowing your hardware and how its connected from drive to client. Sorry, I know that isn't helpful, but just wanted to point out the CPU thing... I thought for sure my two xenons would eat up any transcoding I needed to do, but I was smacked to reality when I tried some of the higher end videos lol... Edited March 26, 2020 by pir8radio Link to comment Share on other sites More sharing options...
softworkz 3301 Posted March 26, 2020 Share Posted March 26, 2020 I have two E5-2670 v2 Xeon's in my current server (that's over $3,000 US in processors) and that server couldnt keep up with 60-70mbps 10bit HDR. I have recently added an NVIDIA RTX 4000 and have not had issues since. an i7 is not necessarily great for transcoding. Bottle neck (other than the CPU) can still exist in the server or client. Tough to say without knowing your hardware and how its connected from drive to client. Sorry, I know that isn't helpful, but just wanted to point out the CPU thing... I thought for sure my two xenons would eat up any transcoding I needed to do, but I was smacked to reality when I tried some of the higher end videos lol... @@pir8radio - That's a bit confusing.. @@Jakebyrne123 - @@pir8radio is talking about software (CPU) transcoding because multi-socket Xeon CPUs don't support QuicSync. But your CPU supports QuickSync - that's a totally different situation. Could you please try the following: Switch Hardware Acceleration to "Advanced". Uncheck all QuickSync encoders and decoders which are having "D3D11" in the name. Check all other QuickSync codecs Retry. Link to comment Share on other sites More sharing options...
pir8radio 1289 Posted March 26, 2020 Share Posted March 26, 2020 (edited) @@pir8radio - That's a bit confusing.. @@Jakebyrne123 - @@pir8radio is talking about software (CPU) transcoding because multi-socket Xeon CPUs don't support QuicSync. But your CPU supports QuickSync - that's a totally different situation. Sorry, yes I was talking software transcode for the most part. But benchmarks look similar to what I was describing, Blue-my Xeon Red- his i7 w/quicksync enabled Good luck troubleshooting @@Jakebyrne123 @@softworkz is pretty decent at video. you are in good hands.. Edited March 26, 2020 by pir8radio 1 Link to comment Share on other sites More sharing options...
Guest asrequested Posted March 26, 2020 Share Posted March 26, 2020 I don't know the issue but looking at the "ffmpeg-remux-e66c577d-28ba-414b-8f7d-d4b11f88995a_1.txt" the media is not being processed fast enough.. snippet from log 20:10:20.006 Stream mapping: 20:10:20.006 Stream #0:0 -> #0:0 (copy) 20:10:20.006 Stream #0:1 -> #0:1 (truehd (native) -> ac3 (native)) 20:10:33.788 frame= 163 fps= 12 q=-1.0 size= 65892kB time=01:49:06.30 bitrate=108827.3kbits/s throttle=off speed=0.36x 20:10:35.152 frame= 170 fps= 11 q=-1.0 size= 67979kB time=01:49:06.65 bitrate=104834.9kbits/s throttle=off speed=0.351x 20:10:35.768 frame= 176 fps= 11 q=-1.0 size= 69755kB time=01:49:06.84 bitrate=103821.7kbits/s throttle=off speed=0.349x 20:10:36.415 frame= 181 fps= 11 q=-1.0 size= 71460kB time=01:49:06.94 bitrate=104535.2kbits/s throttle=off speed=0.341x 20:10:37.933 frame= 192 fps= 11 q=-1.0 size= 74892kB time=01:49:07.29 bitrate=103077.3kbits/s throttle=off speed=0.332x 20:10:39.884 frame= 196 fps=9.9 q=-1.0 size= 76133kB time=01:49:07.64 bitrate=98933.8kbits/s throttle=off speed=0.317x But the video is being copied. No transcoding... Link to comment Share on other sites More sharing options...
softworkz 3301 Posted March 26, 2020 Share Posted March 26, 2020 But the video is being copied. No transcoding... Some of the other log files he posted have transcoding.. Link to comment Share on other sites More sharing options...
Guest asrequested Posted March 26, 2020 Share Posted March 26, 2020 But if he's getting low fps also with just the audio being transcoded, doesn't that imply that video transcoding is a 'red herring'? And that there's something else causing a problem? Link to comment Share on other sites More sharing options...
softworkz 3301 Posted March 26, 2020 Share Posted March 26, 2020 (edited) But if he's getting low fps also with just the audio being transcoded, doesn't that imply that video transcoding is a 'red herring'? And that there's something else causing a problem? The CPU is a 4th Gen Intel CPU and under normal conditions, the audio conversion would not be that slow. When transcoding fails at the client, it can sometimes take a while until the transcoding operation is getting terminated. My suspicion would be that there was something else running at that time. The primary issue that I'm seeing is about known problems with Intel QuickSync and D3D11. That's why I'm asking to retry with the normal hw codecs (DX9) instead. Edited March 26, 2020 by softworkz Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 26, 2020 Author Share Posted March 26, 2020 Thank you guys for the replies. To answer a few worries. I may be transcoding some files but I am never ever transcoding 4k HDR. It's direct play or die for me. Also I will be at work today but once I get home I will uncheck all Intel quick sync d113d transcode and encoders. But I am pretty sure they're the only ones for quick sync. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 26, 2020 Author Share Posted March 26, 2020 The CPU is a 4th Gen Intel CPU and under normal conditions, the audio conversion would not be that slow. When transcoding fails at the client, it can sometimes take a while until the transcoding operation is getting terminated. My suspicion would be that there was something else running at that time. The primary issue that I'm seeing is about known problems with Intel QuickSync and D3D11. That's why I'm asking to retry with the normal hw codecs (DX9) instead. please don't kill me but because it's a fresh windows install I don't have Direct X installed. Am I correct in saying this is the problem ? Link to comment Share on other sites More sharing options...
softworkz 3301 Posted March 26, 2020 Share Posted March 26, 2020 No, for the recent Window versions, DirectX is always part of the OS. The times where you had to install a DirectX runtime are gone. The problem is rather about the Intel driver. For Gen 4 and Gen 5 CPUs, the included drivers do not support DX11 very well. From your hw detection log I could see that the DX9-Codecs are available as well: Please activate the yellow ones and deactivate all others. Link to comment Share on other sites More sharing options...
Jakebyrne123 0 Posted March 26, 2020 Author Share Posted March 26, 2020 No, for the recent Window versions, DirectX is always part of the OS. The times where you had to install a DirectX runtime are gone. The problem is rather about the Intel driver. For Gen 4 and Gen 5 CPUs, the included drivers do not support DX11 very well. From your hw detection log I could see that the DX9-Codecs are available as well: Please activate the yellow ones and deactivate all others. Thanks for the quick reply. I don't have those options available. At least I don't have ones that don't say dx11. I've attached a screenshot of my advanced. Link to comment Share on other sites More sharing options...
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