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30 seconds to 15 minutes loading time on Fire TV


jmbond04

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I just sent some logs using a First Stick 4k. That should be a newer device that hopefully gives you the time stamps you need.

 

Logs were sent between 7:50 and 8:00pm Eastern

Emby User Name displayed: James

 

Let me know if there is anything else you need.

 

That log shows that the app completely loaded the home screen in less than 4 seconds.

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pir8radio

just to rule out duckdns   is there any change if you enter your remote ip directly into the client vs your  duckdns name?

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jmbond04

That log shows that the app completely loaded the home screen in less than 4 seconds.

It was definitely slower than that but that time was quicker than most. It a little while I'll get you another example.

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jmbond04

That log shows that the app completely loaded the home screen in less than 4 seconds.

 

I just sent new logs. Took at least 2 to 3 minutes to load. I then tried to load a show but gave up after it took ~5 minutes to go from the home screen to a Next Up TV show and only the background image had shown. 

 

Logs were sent between 3:05  and 3:15pm Eastern

Emby User Name displayed: James

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jmbond04

just to rule out duckdns is there any change if you enter your remote ip directly into the client vs your duckdns name?

Just enabled http so I could try this. The problem still exists using the direct ip.

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I just sent new logs. Took at least 2 to 3 minutes to load. 

 

Did you have an actual stopwatch on this?  The log starts at 15:05:30 and shows that you selected an item at 15:05:57.

 

That is 27 seconds which, I grant you, may feel like 2-3 minutes and is still a long time.

 

It looks like it is just taking your server that long to respond.  There are no errors, just a request sent out and a response coming back almost 30 seconds later.

 

This definitely looks like it is network related somehow.  This log is going through duckdns.

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jmbond04

Did you have an actual stopwatch on this?  The log starts at 15:05:30 and shows that you selected an item at 15:05:57.

 

That is 27 seconds which, I grant you, may feel like 2-3 minutes and is still a long time.

 

It looks like it is just taking your server that long to respond.  There are no errors, just a request sent out and a response coming back almost 30 seconds later.

 

This definitely looks like it is network related somehow.  This log is going through duckdns.

 

I didn't pull out a timer and to a very strong test but I looked at the clock when I started it and when I have finished it and it had changed by 2 minutes. So it was at least over a minute. 

 

The other concerning thing is it was very slow to load the info screen for a show. Long enough that I stopped it and sent on the logs.

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jmbond04

Have you tried a local network connection without the reverse proxy just to compare?

 

I have tried directly connecting to it but the clients with issues are the ones at another house. The clients that are on the same local network as the server are working fine.

Since the ones that are the issue are remote I can't have them connect through the local network connection.

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I have tried directly connecting to it but the clients with issues are the ones at another house. The clients that are on the same local network as the server are working fine.

 

So doesn't that pretty much confirm what we are saying about the network connection?

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jmbond04

So doesn't that pretty much confirm what we are saying about the network connection?

 

How does it confirm it. As I stated before my phone had no issues using the Emby app loading up quickly on the same network where the Fire TVs that are having this issue are. The only issue came with loading from the Fire TV Emby app. I also tried Emby Theater and had no issues. So the connect was working fine. There's something different between the Fire TV app and the Web client/Emby Theater/ Emby for Android phone.

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So then have you tried lowering the in-app quality setting to reduce the bitrate?

 

He is having very slow general response in browsing.  We haven't even gotten to playback.

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In that case can you please attach an emby server log from when this happened? the one in the first post is only a two minute example and doesn't contain any obvious problems. Thanks.

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