roberto188 33 Posted November 14, 2019 Share Posted November 14, 2019 For whatever reason all of a sudden all my roku's now, my Roku 3 my Roku streaming sticks and my Roku premiere plus is are all requiring television and movies to be transcoded. When I look up the transcode log it says reason for transcoding codec not supported. my Roku premiere plus is have been direct streaming television for over 9 months now and all of a sudden this issue came up. the only thing that I can think of is Roku updated their software about two weeks ago right around the time that this issue started. Not sure if the capabilities reporting from the Roku software is messing things up. Link to comment Share on other sites More sharing options...
Sammy 735 Posted November 14, 2019 Share Posted November 14, 2019 (edited) Post your logs and take a look here. https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Emby for Android TV/Fire TV and Emby for Roku Logs These apps have the option to send an app log to us electronically. You enter the settings page and turn on the "Debug Options". Now there will be a new tile on your home page settings row labelled "Send Log". Reproduce your problem and then use this button to send the log. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time How to Post Log Files When posting in a thread, click "More Reply Options", then click "Attach Files". Zip files are permitted but not preferred - please only zip log files if you receive a file size warning. Alternatively, you can upload your log file to Paste2 or a DropBox account and then post the link in your topic. Please avoid linking us to log files that require us to sign into a website. If the problem is occurring in the Emby Web app, please remove any custom CSS you may have created and see if the issue remains after that. Edited November 14, 2019 by Sammy Link to comment Share on other sites More sharing options...
Luke 37049 Posted November 15, 2019 Share Posted November 15, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks. Link to comment Share on other sites More sharing options...
ebr 14910 Posted November 15, 2019 Share Posted November 15, 2019 Hi. Make sure your Emby Roku app is up to date. Should be 3.0.193. Link to comment Share on other sites More sharing options...
Solution roberto188 33 Posted November 15, 2019 Author Solution Share Posted November 15, 2019 Seems to have fixed itself. Strange. 1 Link to comment Share on other sites More sharing options...
Luke 37049 Posted November 15, 2019 Share Posted November 15, 2019 Well done. Link to comment Share on other sites More sharing options...
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