rkrick99 0 Posted November 8, 2019 Share Posted November 8, 2019 I am able to access my server and see movies listed. when trying to play i get a spinning circle and nothing plays ipad 4th gen ios 10.3.3 Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 8, 2019 Share Posted November 8, 2019 Hi there, please attach the emby server log from when this happened. Are you not able to update iOS? Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 8, 2019 Author Share Posted November 8, 2019 I will attach logs when I get home. This iPad is not able to update to a newer version of iOS. Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 8, 2019 Share Posted November 8, 2019 Ok great, thanks. Are you saying this is a new problem with the latest app update, or had you not tried earlier versions before? Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 8, 2019 Author Share Posted November 8, 2019 It worked with earlier version of the Emby app Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 9, 2019 Share Posted November 9, 2019 Can you try the online web app using safari on the ipad: http://app.emby.media Are you able to play there? Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 9, 2019 Author Share Posted November 9, 2019 Yes I can play a movie using app.emby.media Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 9, 2019 Author Share Posted November 9, 2019 I have attached log from today when trying to play through the IOS app Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 9, 2019 Share Posted November 9, 2019 Hi @@rkrick99, did you forget to attach the server log? Thanks ! Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 9, 2019 Author Share Posted November 9, 2019 sorry it should be now embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 10, 2019 Share Posted November 10, 2019 What version of the app do you have installed? it looks like you were able to successfully start playing the boss baby, no? Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 10, 2019 Author Share Posted November 10, 2019 That was through the browser current app version 1.8.6 Link to comment Share on other sites More sharing options...
Grammatron 1 Posted November 11, 2019 Share Posted November 11, 2019 I have the same problem using the latest iOS Emby app 1.8.6 on an iPad running iOS 10.3.4. After the app updated from 1.8.5 to 1.8.6, Emby launches, sees the server and can browse but all files fail to play any content. The screen just hangs with a spinning icon.With the Emby app updated to 1.8.6 running on iOS 12.4.3, everything still works and plays fine. Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 12, 2019 Share Posted November 12, 2019 Do you have music in your library? Are you able to play that? Link to comment Share on other sites More sharing options...
rkrick99 0 Posted November 12, 2019 Author Share Posted November 12, 2019 I will test music when i get home later today. Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 12, 2019 Share Posted November 12, 2019 I've got this resolved for the next update to the app. Thanks. Link to comment Share on other sites More sharing options...
Grammatron 1 Posted November 12, 2019 Share Posted November 12, 2019 Thanks Luke! When will the update be available to install? I didn't have music set up in my library, only videos. I added a music folder and got the same results on the same devices; iOS 10.3.4 fails to play but iOS 12.4.3 plays music fine. Link to comment Share on other sites More sharing options...
Luke 36997 Posted November 20, 2019 Share Posted November 20, 2019 Emby for iOS 1.8.7 has been released to resolve this. Thanks. Link to comment Share on other sites More sharing options...
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