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ET won't Install (Popup Error)


Erik

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Hi,

 

For some reason today, downloaded ET, open the setup file and get an error "Error Downloading package" "System.NullReferenceException. Object reference not set to an instance of an object."

 

Any idea if this is on my end, or an issue with the emby server?

 

Thanks,

Erik

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Can you try again? We obviously need to improve the error message, but this just means the installer had an error downloading the application files from github. I just tested and it worked fine. Thanks.

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Just downloaded the setup file off the website again. That part is fine, but I still get the same message just after the "Launching Application" window appears and then a second later the error appears.

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@@Luke

 

Its still happening today, I tried every couple hours or so and 2 days still no luck.

 

Not sure why, I even fully disabled the PiHole incase it was interfering and no luck. Its a new installation of windows 10, so nothing special about the computer.

 

Is there an alternative download location?

 

Thanks.

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mrickman

Yeah, I'm getting the same message.  It started about 11:00 ET (my tine), and it's still happening this afternoon.Here's a snip of the ambiguous message:

 

5db9b9748ca95_Capture.jpg

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SikSlayer

I didn't bother asking about this on the 28th because when I looked in the GitHub, there was no new version anyway... but now there is a new version, and the same thing is happening.

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SikSlayer

Oh, to quote the install log:

 

Emby.Theater.Installer.exe Information: 0 : Request: {"Operation":"Install","Product":"emby.theater","PackageClass":"Release","Version":{"Major":4,"Minor":0,"Build":-1,"Revision":-1,"MajorRevision":-1,"MinorRevision":-1},"ServiceName":""}
Emby.Theater.Installer.exe Information: 0 : Creating install session for emby.theater
Emby.Theater.Installer.exe Information: 0 : Installing Emby Theater
Emby.Theater.Installer.exe Information: 0 : Attempting to retrieve latest version of emby.theater
Emby.Theater.Installer.exe Information: 0 : Getting github releases for MediaBrowser Emby.Theater.Windows minVersion: 1.0.0 level: Release
Emby.Theater.Installer.exe Information: 0 : Error getting package version: The request was aborted: Could not create SSL/TLS secure channel.
Emby.Theater.Installer.exe Information: 0 : Version is 3.0
Emby.Theater.Installer.exe Information: 0 : Downloading Emby Theater version 3.0
Emby.Theater.Installer.exe Error: 0 : Error downloading.  Installation aborting. Object reference not set to an instance of an object.
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SikSlayer

Any word on this one? ET doesn't even launch now!

EDIT: Actually, that's wrong. It launches, but all I get is a black screen with the Emby logo.

Edited by SikSlayer
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Guest asrequested

I pulled it down last night. It did take longer than usual, to download. One thing that happens, is that you get the popup for installing the CEC and disappears behind Theater. Installation is halted, and if you haven't noticed the popup, it just sits there. Often times, you can't see it. The timing should be adjusted, so it stays on top.

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Happy2Play

@@Happy2Play are you able to install it?

 

Had no issues downloading and installing (ET desktop).  CEC popup appeared then ET launched and opened without issue.  With CEC popup still on screen.

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Guest asrequested

Had no issues downloading and installing (ET desktop). CEC popup appeared then ET launched and opened without issue. With CEC popup still on screen.

This is an issue I get every time I install it. It's always gone behind. At first, I thought something had gone wrong with the installation. Theater shouldn't launch until everything has been installed.

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I'm trying to install too, but it seems nothing happens. A small windows appears which says it's contacting the download server to load some data. It disappears after maybe a second or two an nothing else happens. Except there is a process called "Emby.Theater.Installer.exe". I noticed that the download from the github server is poorly slow: https://github.com/MediaBrowser/emby-theater-windows/releases/download/3.0.10/emby-theater-x64.zip (DL-rate at 25 KB/s). Downloads from other servers or video-streaming (netflix, amazon) works very well.

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I'm trying to install too, but it seems nothing happens. A small windows appears which says it's contacting the download server to load some data. It disappears after maybe a second or two an nothing else happens. Except there is a process called "Emby.Theater.Installer.exe". I noticed that the download from the github server is poorly slow: https://github.com/MediaBrowser/emby-theater-windows/releases/download/3.0.10/emby-theater-x64.zip (DL-rate at 25 KB/s). Downloads from other servers or video-streaming (netflix, amazon) works very well.

 

I can report that the installation finally finished just now.

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I can report that the installation finally finished just now.

Right so in  your case it worked, but the download was  just a bit slow. Thanks for the feedback.

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I can report that the installation finally finished just now.

 

I found an issue with the installer download causing it to be almost double in size, which I've now fixed. That should hopefully resolve the slow download.

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Still no luck here. I downloaded a fresh install from the emby site and this is the install log contents:

 

Emby.Theater.Installer.exe Information: 0 : Request: {"Operation":"Install","Product":"emby.theater","PackageClass":"Release","Version":{"Major":4,"Minor":0,"Build":-1,"Revision":-1,"MajorRevision":-1,"MinorRevision":-1},"ServiceName":""}
Emby.Theater.Installer.exe Information: 0 : Creating install session for emby.theater
Emby.Theater.Installer.exe Error: 0 : Error installing Visual Studio C++ runtime The request was aborted: Could not create SSL/TLS secure channel.
Emby.Theater.Installer.exe Information: 0 : Installing Emby Theater
Emby.Theater.Installer.exe Information: 0 : Attempting to retrieve latest version of emby.theater
Emby.Theater.Installer.exe Information: 0 : Getting github releases for MediaBrowser Emby.Theater.Windows minVersion: 1.0.0 level: Release
Emby.Theater.Installer.exe Information: 0 : Error getting package version: The request was aborted: Could not create SSL/TLS secure channel.
Emby.Theater.Installer.exe Information: 0 : Version is 3.0
Emby.Theater.Installer.exe Information: 0 : Downloading Emby Theater version 3.0
Emby.Theater.Installer.exe Error: 0 : Error downloading.  Installation aborting. Object reference not set to an instance of an object.
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Same Issues here,

 

 Log

 

Emby.Theater.Installer.exe Information: 0 : Request: {"Operation":"Install","Product":"emby.theater","PackageClass":"Release","Version":{"Major":4,"Minor":0,"Build":-1,"Revision":-1,"MajorRevision":-1,"MinorRevision":-1},"ServiceName":""}
Emby.Theater.Installer.exe Information: 0 : Creating install session for emby.theater
Emby.Theater.Installer.exe Error: 0 : Error installing Visual Studio C++ runtime The request was aborted: Could not create SSL/TLS secure channel.
Emby.Theater.Installer.exe Information: 0 : Installing Emby Theater
Emby.Theater.Installer.exe Information: 0 : Attempting to retrieve latest version of emby.theater
Emby.Theater.Installer.exe Information: 0 : Getting github releases for MediaBrowser Emby.Theater.Windows minVersion: 1.0.0 level: Release
Emby.Theater.Installer.exe Information: 0 : Error getting package version: The request was aborted: Could not create SSL/TLS secure channel.
Emby.Theater.Installer.exe Information: 0 : Version is 3.0
Emby.Theater.Installer.exe Information: 0 : Downloading Emby Theater version 3.0
Emby.Theater.Installer.exe Error: 0 : Error downloading.  Installation aborting. Object reference not set to an instance of an object.
 
 
 
also tried the App from the MS Store installs OK but sound goes out of sync...
 
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