kevinatc 0 Posted October 11, 2019 Share Posted October 11, 2019 when trying to play some of my videos on my roku, it will just say it's retrieving for ever. i have to exit out to the home screen . if i use Chrome i get the error Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. 2019-10-11 17:37:31.057Emby Server version: 4.2.1.0App: Roku SG 3.0.175Family roomhttp://192.168.1.139:8096/emby/videos/25655/live.m3u8?DeviceId=b79760f6-62d0-5053-8d08-4778d3024324&MediaSourceId=eb95c82079bb359e2cd2c5c3d77fe82f&PlaySessionId=ce261d9d15c942a6b803ab5efb6b97d8&api_key=f37c7bbaa01742d783aeb413502cb4fd&VideoCodec=h264,mpeg1video,mpeg2video,hevc&AudioCodec=aac,mp2,mp3,flac,opus,vorbis,lpcm&VideoBitrate=109808000&AudioBitrate=192000&MaxFramerate=61&MaxWidth=3840&MaxHeight=2160&TranscodingMaxAudioChannels=2&SegmentContainer=ts&SegmentLength=3&MinSegments=1&BreakOnNonKeyFrames=True&h264-maxrefframes=16&h264-videobitdepth=8&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&aac-audiochannels=2&flac-audiochannels=2&lpcm-audiochannels=2&mp3-audiochannels=2&mp2-audiochannels=2&vorbis-audiochannels=2&opus-audiochannels=2&TranscodeReasons=VideoCodecNotSupported{"Protocol":"File","Id":"eb95c82079bb359e2cd2c5c3d77fe82f","Path":"E:\\TV\\Batwoman\\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv","Type":"Default","Container":"mkv","Size":0,"Name":".S01E01.iNTERNAL.480p.x264-mSD[eztv]","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}User policy for Kevin: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: TrueAffected codecs:>>>>>> libx264 Software EncoderColor Formats: YUV420P, YUVJ420P, YUV422P, YUVJ422P, YUV444P, YUVJ444P, NV12, NV16, NV21, YUV420P10, YUV422P10, YUV444P10, NV20Profiles: Baseline Profile (Level 6.2), Main Profile (Level 6.2), High Profile (Level 6.2), High 10 Profile (Level 6.2), High 4:2:2 Profile (Level 6.2), High 4:4:4 Profile (Level 6.2)>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: CustomInfo FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)Info Encoder supports input streamInfo FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: CustomInfo FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)Info Encoder supports input streamInfo FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'C:\Users\Kevin\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f matroska -i file:"E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv" -map_metadata -1 -map_chapters -1 -threads 1 -sn -c:v:0 libx264 -pix_fmt yuv420p -maxrate 109808000 -bufsize 219616000 -preset veryfast -profile:v:0 high -level:v:0 4.1 -crf 23 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -vf "scale=trunc(min(max(iw\,ih*dar)\,min(3840\,2160*dar))/2)*2:trunc(min(max(iw/dar\,ih)\,min(3840/dar\,2160))/2)*2" -vsync -1 -codec:a:0 aac -disposition:a:0 default -ac:a:0 2 -ab:a:0 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_write_temp 1 -segment_list_entry_prefix "hls/088dc8a1befe5e56a872ad041f99ed63/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\Kevin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\088dc8a1befe5e56a872ad041f99ed63.m3u8" -y "C:\Users\Kevin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\088dc8a1befe5e56a872ad041f99ed63%d.ts"ffmpeg version 4.0.3-emby_2019_04_09-g5abbb1430d+449 Copyright © 2000-2018 the FFmpeg developers and softworkz for Emby LLCbuilt with gcc 8.3.0 (Rev2, Built by MSYS2 project)Local Time: 17:37:31T=0.000sT=0.047sfile:E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv: Permission denied Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details.Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details." Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. Link to comment Share on other sites More sharing options...
Happy2Play 8274 Posted October 11, 2019 Share Posted October 11, 2019 To me it would appear to be a permissions issue. file:E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv: Permission denied The item above has not Media Info also. So it would appear Emby was unable to probe this item to get Media Info also. Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 11, 2019 Share Posted October 11, 2019 That's correct. Emby server is being denied access to this file. @@kevinatc Please fix the permissions and then your issue should be resolved. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 11, 2019 Author Share Posted October 11, 2019 where do i find these permisions? cause i am having this problem with several shows and movies , including ones that worked before Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 12, 2019 Share Posted October 12, 2019 What kind of drive is your E: drive? Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 12, 2019 Author Share Posted October 12, 2019 it's a 4TB hard drive Link to comment Share on other sites More sharing options...
ebr 14910 Posted October 12, 2019 Share Posted October 12, 2019 Hi. He means is it physically connected to the server machine or is it a mapped network drive? Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 12, 2019 Author Share Posted October 12, 2019 it's physically connected Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 13, 2019 Share Posted October 13, 2019 Have you tried restarting your machine? Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 13, 2019 Author Share Posted October 13, 2019 (edited) yes i have tried restart my computer . i have seen this same error being reported in the forum going back to at least 2017 why is there no FAQ about it? Edited October 13, 2019 by kevinatc Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 14, 2019 Share Posted October 14, 2019 yes i have tried restart my computer . i have seen this same error being reported in the forum going back to at least 2017 why is there no FAQ about it? @@kevinatc Where do you see that? I don't recall this on an external drive before. There are lots of examples of mapped network drives that disconnect when they idle, thus preventing Emby from being able to access it. I'm sure you can easily find those discussions. Can you please attach the emby server log from when this happened? Thanks. Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 14, 2019 Author Share Posted October 14, 2019 it's not a external drive, its in my desktop Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 15, 2019 Share Posted October 15, 2019 Are you able to browse to the folders of that drive when this happens, and play the same video using windows media player? Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 15, 2019 Author Share Posted October 15, 2019 yes i am able to watch the same videos in my windows media player Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 17, 2019 Author Share Posted October 17, 2019 this problem is happening to more and more shows on my emby server. shows that i have watched before using emby now no longer work, Link to comment Share on other sites More sharing options...
Happy2Play 8274 Posted October 17, 2019 Share Posted October 17, 2019 Can you post a server log to see if we see any additional information. Is it only media on this drive? Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 17, 2019 Author Share Posted October 17, 2019 is there a easy way to get the server logs? copy pasting this is a pain . i only keep my media on this drive. Link to comment Share on other sites More sharing options...
pwhodges 1527 Posted October 17, 2019 Share Posted October 17, 2019 (edited) On the dashboard, near the bottom of the menu in the Advanced section is the item "Logs". Click it to show a list of available logs. You can right click (if viewing in a browser, at least) to save the contents of the relevant logs on your machine and then attach them to a post here (click "More Reply Options" if you're using the quick post pane at the bottom of the page). Edited October 17, 2019 by pwhodges Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 17, 2019 Author Share Posted October 17, 2019 thanks, pwhodges, but none of that is where anything is in chrome. i have tried to copy past the server logs but it is 55 pages and Chrome, firefox and edge all free when i try to past it on to the forum. i have just uninstalled the server and reinstalled it and have the same error on even more of my shows and movies, that i used to have no problems watching . Link to comment Share on other sites More sharing options...
pwhodges 1527 Posted October 17, 2019 Share Posted October 17, 2019 Don't open the log; right click on the link to it and select "Save Linked Content As" to save it as a file. Then add that file to your post, not by copy/pasting the contents, but by using the "Attach Files" dialogue under the post panel (after selecting "More Reply Options" if necessary). Link to comment Share on other sites More sharing options...
kevinatc 0 Posted October 17, 2019 Author Share Posted October 17, 2019 ok here is the log file embyserver (1).txt Link to comment Share on other sites More sharing options...
ebr 14910 Posted October 18, 2019 Share Posted October 18, 2019 Hi. Your log files can be directly accessed in the server file system. Your dashboard tells you where they are. Thanks. Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 20, 2019 Share Posted October 20, 2019 @@kevinatc are you sure that log file is from when you tried to play? I don't see any playback attempts here. Is there another one you can provide? Thanks ! Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 22, 2019 Share Posted October 22, 2019 @@kevinatc, if you haven't resolved this issue yet I can be of assistance to help you out with some remote diagnostic to help get to the bottom of this. Just send me a private message and we can arrange an Emby Support Session and get this resolved for you. Carlo Link to comment Share on other sites More sharing options...
Luke 37049 Posted October 24, 2019 Share Posted October 24, 2019 @@kevinatc please let us know. We're happy to help. Thanks. Link to comment Share on other sites More sharing options...
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