Misinthe 35 Posted July 6, 2019 Share Posted July 6, 2019 Hey everyone, I just set up a Fire Stick on my son's TV and after I log into the server and I try to select user, it keeps saying Invalid User ID Or Password, anyone know why? Thank you for your time. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 7, 2019 Author Share Posted July 7, 2019 @@Happy2Play Could you move this thread to the appropriate section, thanks Thank you, Amazon Alexa was the closest I could find to a Fire TV. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 7, 2019 Author Share Posted July 7, 2019 if you just want to recreate your post... or just wait. Here is the link. https://emby.media/community/index.php?/forum/147-android-tv-fire-tv/ I'll just remake it. Thank you for your help. Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted July 7, 2019 Share Posted July 7, 2019 Nevermind! I was able to move it to the right section. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 7, 2019 Author Share Posted July 7, 2019 Nevermind! I was able to move it to the right section. Well... I created a new one already haha. What do you want to do? 1 Link to comment Share on other sites More sharing options...
Angelblue05 4130 Posted July 7, 2019 Share Posted July 7, 2019 Well... I created a new one already haha. What do you want to do? Don’t worry about it mods will either delete the other post or merge them. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 7, 2019 Author Share Posted July 7, 2019 Don’t worry about it mods will either delete the other post or merge them. Alright, thank you for your help! Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 7, 2019 Share Posted July 7, 2019 Hi. You are getting this when selecting the user with no password? What version of the server are you running? Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 7, 2019 Author Share Posted July 7, 2019 Hi. You are getting this when selecting the user with no password? What version of the server are you running? Hello, I tried both users, one with password and one without password, both gave the same error. I am running Emby Server Version 4.1.1.0 Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 8, 2019 Share Posted July 8, 2019 Are you ever getting presented with a password entry screen? Can you please list out exactly what you are doing and what is happening? Thanks. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 8, 2019 Author Share Posted July 8, 2019 Are you ever getting presented with a password entry screen? Can you please list out exactly what you are doing and what is happening? Thanks. 1. I open the app in the Vizio TV. 2. I select my Server. 3. I click on user Adam. (no password set up for him. 4. I get the error on the second image. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 14, 2019 Author Share Posted July 14, 2019 Are you ever getting presented with a password entry screen? Can you please list out exactly what you are doing and what is happening? Thanks. Sorry to bother you, just wondering if you had a chance to look at my anwer. Thank you. Link to comment Share on other sites More sharing options...
Luke 37028 Posted July 14, 2019 Share Posted July 14, 2019 We'll see what @@ebr thinks. Thanks. Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 14, 2019 Share Posted July 14, 2019 Hi. On that same screen there is a "Send Logs" button. Can you please cause the problem, then hit that button and come back here and tell me exactly what time you did that? Thanks. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 15, 2019 Author Share Posted July 15, 2019 Hi. On that same screen there is a "Send Logs" button. Can you please cause the problem, then hit that button and come back here and tell me exactly what time you did that? Thanks. Sorry it took me so long, I was busy this weekend. I just sent the Logs at 6:19pm EST. Please let me know what you find. Thank you! Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 17, 2019 Share Posted July 17, 2019 Hi. Can we please see the server log from that same session? We are getting a 403 return from the server which would be for an invalid password. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) Hi. Can we please see the server log from that same session? We are getting a 403 return from the server which would be for an invalid password. How can I select the Log from that specific session? Edit: Here's the Log file for all of Monday 7-15-2019 Log 7-15-2019.txt Edited July 17, 2019 by Misinthe Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 17, 2019 Share Posted July 17, 2019 How can I select the Log from that specific session? You could just repeat it and then post the server log from that. Thanks. Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) You could just repeat it and then post the server log from that. Thanks. I just ran it at 7:15pm EST, here is the log since 7:00pm. Thank you Log 7-16-2019.txt Edited July 17, 2019 by Misinthe Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 18, 2019 Share Posted July 18, 2019 Hi. There is no authentication attempt in that log. Are you sure that's the right one? Link to comment Share on other sites More sharing options...
Misinthe 35 Posted July 18, 2019 Author Share Posted July 18, 2019 Hi. There is no authentication attempt in that log. Are you sure that's the right one? That was the Top Log in the Logs page. I also looked in all the other Logs from previous days, you can look at the one I put in my previous post, and I can't see anything about that event. Link to comment Share on other sites More sharing options...
ebr 14905 Posted July 18, 2019 Share Posted July 18, 2019 Okay, so that would indicate that something between the Fire TV and your server is stopping it because I can see the server connection and then the request for the list of users coming from your Fire and then there is no more communications at all with that device to or from the server. We recently had another user with this problem and their router or other security software was blocking the login request. I'll have to see if I can dig that up to see exactly what it was. Edit: Here it is. 1 Link to comment Share on other sites More sharing options...
Solution Misinthe 35 Posted July 19, 2019 Author Solution Share Posted July 19, 2019 Okay, so that would indicate that something between the Fire TV and your server is stopping it because I can see the server connection and then the request for the list of users coming from your Fire and then there is no more communications at all with that device to or from the server. We recently had another user with this problem and their router or other security software was blocking the login request. I'll have to see if I can dig that up to see exactly what it was. Edit: Here it is. That fixed it. Thank you very much! My AntiVirus was detectining it as an online threat. I am using Bitdefender Antivirus 2019. I didn't have my widget activated so I didn't notice the notifications on it! I'm glad this worked, my son is going to be excited to watch on his bedroom now. Again, thank you very much! 1 Link to comment Share on other sites More sharing options...
Luke 37028 Posted July 19, 2019 Share Posted July 19, 2019 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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