jakrigg 4 Posted July 3, 2019 Share Posted July 3, 2019 (edited) Emby server 4.2.0.24 betaHi, myself and a couple of my android users are having issues downloading TV / Movies to our phones.I previously encountered the external storage problem and changed to 'internal' which solved that.However recently, we can no longer save TV or Movies regardless of the storage location setting. Of note - music downloads fine.The android download manager just constantly flashes "Download Unsuccessful" - until the item is removed from the download queue on the device.So far I have:- cleared the cache on the application- uninstalled / re-installed- disabled / re-enabled downloading for the respective users on the server- restarted both device and serverI've attached Server logs and device screenshots, there are no logs being saved in com.mb.android/files/ on my phone.I have also just grabed the beta android app - same behaviour unfortunatelyplease let me know if you have any ideas.Cheers, Jonny embyserver030719.txt Edited July 3, 2019 by jakrigg 1 Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 5, 2019 Share Posted July 5, 2019 Hi there, what device and version of android are you downloading to? Link to comment Share on other sites More sharing options...
jakrigg 4 Posted July 5, 2019 Author Share Posted July 5, 2019 Hi Luke, Device - Samsung galaxy S8+ Android version - 9 Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 7, 2019 Share Posted July 7, 2019 Can you check that background data is allowed for the app: https://www.technipages.com/android-enable-disable-background-data Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
jakrigg 4 Posted July 7, 2019 Author Share Posted July 7, 2019 Hi Luke, yes background data is enabled and data saver is off Link to comment Share on other sites More sharing options...
Frankborg 0 Posted July 12, 2019 Share Posted July 12, 2019 It must be from your downloading file problem every-tings looks perfect to me Link to comment Share on other sites More sharing options...
jakrigg 4 Posted July 15, 2019 Author Share Posted July 15, 2019 Hi Luke, attached is the latest server log on beta 28. Still no go with the downloading of tv / movies Cheers Jonnyembyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 17, 2019 Share Posted July 17, 2019 Hi Luke, attached is the latest server log on beta 28. Still no go with the downloading of tv / movies Cheers Jonnyembyserver.txt What device and version of android? Link to comment Share on other sites More sharing options...
jakrigg 4 Posted July 17, 2019 Author Share Posted July 17, 2019 As above, comment #3 Link to comment Share on other sites More sharing options...
Vidman 589 Posted July 18, 2019 Share Posted July 18, 2019 (edited) i am having the exact same issue after updating my phone from Galaxy s7 to Galaxy s10 (Android 9) . Emby mobile app 3.0.59 Sent from my SM-G975F using Tapatalk Edited July 23, 2019 by Vidman Link to comment Share on other sites More sharing options...
Vidman 589 Posted July 26, 2019 Share Posted July 26, 2019 has there been any progress with this issue? i just updated to version 3.0.64 of the Android mobile app and downloads are still unsuccessful Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 26, 2019 Share Posted July 26, 2019 has there been any progress with this issue? i just updated to version 3.0.64 of the Android mobile app and downloads are still unsuccessful Are you downloading to internal or external storage? Link to comment Share on other sites More sharing options...
Vidman 589 Posted July 26, 2019 Share Posted July 26, 2019 (edited) external. but i have tried internal also to no success. edit: actually i just retried downloading to internal storage with 3.0.64 and it was successful Edited July 26, 2019 by Vidman Link to comment Share on other sites More sharing options...
Luke 36999 Posted July 27, 2019 Share Posted July 27, 2019 Thanks for the feedback. There is an issue with SD cards that we are looking into. Link to comment Share on other sites More sharing options...
Vidman 589 Posted July 27, 2019 Share Posted July 27, 2019 Thanks for the update Link to comment Share on other sites More sharing options...
justmejustme 3 Posted August 1, 2019 Share Posted August 1, 2019 @@Luke Is there any way to debug this ourselves? It really looks like it's getting hung up on a single file and then failing all downloads thereafter for me. When I start removing downloads from the queue list of things to sync, it will sometimes start working if I happen to remove the right one by simply guessing. Of course, it doesn't help that I have to often restart my chromebook completely before it will even try... only to be unsuccessful. I need more than "Download unsuccessful" - I need why it was unsuccessful: Was it a server-side error? Did conversion fail? Why? Did something run out of disk? What? What file did it fail on? Why can't it just re-queue that file and do the others, then retry it later? It seems to keep things in the same order so that next time it tries, it just fails in the same place, and all consequent syncs fail as well. And why do I have to restart the entire chromebook for a sync to work? None of this is in the logs that I can find. There are no client-side logs to be found. I came to Emby from Plex because Plex can't get their Sync-act together. Emby sync works when it works, but doesn't seem to be any more reliable.... Link to comment Share on other sites More sharing options...
laola 12 Posted August 14, 2019 Share Posted August 14, 2019 @@Luke Is there any way to debug this ourselves? It really looks like it's getting hung up on a single file and then failing all downloads thereafter for me. When I start removing downloads from the queue list of things to sync, it will sometimes start working if I happen to remove the right one by simply guessing. Of course, it doesn't help that I have to often restart my chromebook completely before it will even try... only to be unsuccessful. I need more than "Download unsuccessful" - I need why it was unsuccessful: Was it a server-side error? Did conversion fail? Why? Did something run out of disk? What? What file did it fail on? Why can't it just re-queue that file and do the others, then retry it later? It seems to keep things in the same order so that next time it tries, it just fails in the same place, and all consequent syncs fail as well. And why do I have to restart the entire chromebook for a sync to work? None of this is in the logs that I can find. There are no client-side logs to be found. I came to Emby from Plex because Plex can't get their Sync-act together. Emby sync works when it works, but doesn't seem to be any more reliable.... could this be related to the issue I have... ? -> https://emby.media/community/index.php?/topic/75026-failed-to-download-tv-shows/ Link to comment Share on other sites More sharing options...
Vidman 589 Posted August 16, 2019 Share Posted August 16, 2019 any progress with this issue? Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 16, 2019 Share Posted August 16, 2019 We are actively working on it. Thanks. 1 Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 17, 2019 Share Posted August 17, 2019 There are improvements in the app's beta channel if you'd like to help test those out: https://emby.media/community/index.php?/topic/76604-android-mobile-3069-new-download-manager/ Thanks. Link to comment Share on other sites More sharing options...
jakrigg 4 Posted August 20, 2019 Author Share Posted August 20, 2019 Hi Luke, I have tested this again with the new beta .70 - First cleared all downloads from Emby mobile app to start fresh - Updated to .70 - Tested downloading music albums (2) - works fine - Tested downloading TV show - says 'syncing' then does nothing - Tested downloading Movie - says 'syncing' then does nothing. Download location set to internal Device - Galaxy S8+ Android log:- 5710c437-00d6-4645-83b7-e717a649c256.log Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 20, 2019 Share Posted August 20, 2019 Thanks. Please use the testing thread. Link to comment Share on other sites More sharing options...
Solution jakrigg 4 Posted August 27, 2019 Author Solution Share Posted August 27, 2019 Hi, for anyone else interested in the resolution for my issues above, it was something weird with the device mappings in the server. I had a situation where attempting to download a TV Show or Movie would do nothing, but register in the 'Download & Sync" dashboard against a different device (an iPhone!) as "ready to Transfer". I also had a device listed as "Unknown Device" which had the same content I was trying to download listed as "ready to Transfer" First I removed everything against all devices having problems (and the 'unknown device') in the Downloads & Sync board The 2 devices that were experiencing the behavior above, needed to be removed from the devices list also:- Then when re-launching the app on android, downloading TV or Movies would now say 'Downloading' (not syncing) and complete as expected. I'm not sure why it was having issues with device mappings - maybe android updates affected the device ID according to emby - dunno. No idea why download attempts on a samsung were registering on another (remote) users iPhone though Cheers, Jonny Link to comment Share on other sites More sharing options...
Luke 36999 Posted August 27, 2019 Share Posted August 27, 2019 @@jakrigg that's very interesting, thanks for the info. We'll take a look at that. 1 Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 23, 2019 Share Posted October 23, 2019 @@jakrigg Hi there, please try 3.0.87+. Thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now