Trev22 0 Posted March 16, 2019 Share Posted March 16, 2019 (edited) Hi, purchased a monthly subscription but its not working. I cannot play anymore than a minute as it keeps asking me to get emby premier. I have pasted the key where I am supposed to, but no good? Purchase confirmation e-mail attached. Document.rtf Edited March 16, 2019 by Trev22 Link to comment Share on other sites More sharing options...
denz 426 Posted March 17, 2019 Share Posted March 17, 2019 When you go to server what is the status in the emby premier setting. Link to comment Share on other sites More sharing options...
Trev22 0 Posted March 17, 2019 Author Share Posted March 17, 2019 Hi, it doesn't show a status. It just shows the license key. When I select save it opens a box stating thankyou with the message my license key has been updated. It did show a status when I first entered it giving an expiry date. Link to comment Share on other sites More sharing options...
Trev22 0 Posted March 17, 2019 Author Share Posted March 17, 2019 Sorted - I uninstalled, and re-installed the server which has resolved the problem. Restarting the server didn't help so a re-install seemed the obvious next step. Thanks. Link to comment Share on other sites More sharing options...
denz 426 Posted March 17, 2019 Share Posted March 17, 2019 The only thing that I could think off is that server to authenticate was down because you shouldn't have to reinstall the server. Glad it is working now for you. Link to comment Share on other sites More sharing options...
ebr 14903 Posted March 17, 2019 Share Posted March 17, 2019 It was probably your firewall blocking and re-installation re-ran our automatic rule creation. Link to comment Share on other sites More sharing options...
Trev22 0 Posted March 17, 2019 Author Share Posted March 17, 2019 Thanks both. Link to comment Share on other sites More sharing options...
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