ticster 1 Posted December 2, 2018 Share Posted December 2, 2018 Hi, New user to emby (ex plex user) on my xbox one x I've installed emby theater and for all my HD content things seem just fine but when I try to play 4k content the audio is just fine but the picture simply isn't - it is highly fragmented, stuttery and unwatchable. The video is 4K HEVC, Audio is TRUEHD 7.1 - Server IS transcoding - plays fine in the Samsung app 1.0.29 on my Q8FN Server is 3.5.3.0 XboX One X app is 1.1.238.70 Playback Info: Player: Windows Video Player Play method: transcode Protocol: http Stream type: video Video Info: Video Resolution 3840x2160 Dropped frames: 8 Corrupted frames: 0 Transcoding Info: Video Codec: H264 Audio Codec: AC3 Bitrate: 139.5Mbps Transcoding framerate: 47fps Reason for transcoding: Video Codec not supported, Audio codec not supported Original Media Info: Container: mkv Bitrate: 19.6Mbps Video Codec: HEVC Main 10 Video Bitrate: 69.6Mbps Audio Codec: TRUEHD Audio channels: 8 Audio sample rate: 48000 Hz Audio bit depth: 24 Link to comment Share on other sites More sharing options...
KarlDag 25 Posted December 4, 2018 Share Posted December 4, 2018 Same here. Link to comment Share on other sites More sharing options...
Luke 36886 Posted December 4, 2018 Share Posted December 4, 2018 We're looking into it, thanks. Link to comment Share on other sites More sharing options...
davedick 17 Posted December 4, 2018 Share Posted December 4, 2018 Ticster, Can I ask if the video file you're trying to watch is compressed or an MKV Remux? Link to comment Share on other sites More sharing options...
ticster 1 Posted December 4, 2018 Author Share Posted December 4, 2018 It's an MKV Link to comment Share on other sites More sharing options...
ticster 1 Posted December 4, 2018 Author Share Posted December 4, 2018 We're looking into it, thanks. Also happens on an android device (dune hd 4k Pro) - exactly the same behaviour Link to comment Share on other sites More sharing options...
kdavies 2 Posted December 5, 2018 Share Posted December 5, 2018 Same issue, Purchased Emby last night to use with Xbox one X. No 4k content plays correctly Link to comment Share on other sites More sharing options...
thefarmer 0 Posted December 15, 2018 Share Posted December 15, 2018 Hi... was anything else found out about this? I have exact same issue with Xbox one x....it was the main reason I bought it... thnx. Link to comment Share on other sites More sharing options...
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