How to change user in Roku

[TheRealScottR 3]

It automatically logs me in as a particular user and I see no way to change it. I tried signing off in the roku channel, but then I go back in and it won't connect. It says retrieving... for about a minute then just kicks me out of the channel.  The only way I can get it working again is to uninstall the channel and reinstall. Then I'm back to square one again.

[Happy2Play 8239]

What is the app version number?

[TheRealScottR 3]

Version 2.0

[Happy2Play 8239]

Have you tried going to preferences in the app and turning off Remember User?

 

Official channel is version 2.0.6

Beta Channel is 2.0.9

[speechles 1917]

 

Have you tried the preferences? Remember user defaults to yes.

 

Edit: got beat to the next puch adding pictures thru Tapatalk..haw

Edited June 28, 2015 by speechles

[TheRealScottR 3]

Sorry, yes I have the latest 2.0.6

Tried adjusting the setting to not remember the user, but it still has my other user signed in.

 

If I sign out, I can't get back in. Just says "retrieving..." for a while and then kicks me out to the Roku main menu.

[Luke 36997]

can you try the zip installation? let me know if the problem persists. instructions here:

 

http://emby.media/community/index.php?/topic/8001-emby-for-roku-channel/

 

thanks.

[TheRealScottR 3]

Still no luck. Installed the beta. This time it does not kick me out, but it just gives me a never ending Retrieving...

[Luke 36997]

Can you grab a lot from the roku?

http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-media-browser-roku-client/&do=findComment&comment=161309

Thanks.

[Maelwys 0]

I'm not sure how helpful this is, but I can confirm that I have the exact same issue on a Roku right now. Unfortunately, I'm visiting my parents so can't get any access logs or anything (since it's their Roku), but at least I can confirm that it's not an isolated incident.

 

The normally connect with their Roku 2 into my Emby server at home, with no problem. This evening I connected in (with their account) with no problem, went to sign out (to change to my own account), and now when I try to launch the Emby app it just hangs on "Retrieving..." as described above. I tried to remove and reinstall the app (to ensure I had the most recent version), which didn't help. Then I tried to install the latest Beta of the app, and it still reproduced the same issue.

 

It would appear that there's a problem with the central login server that it's trying to connect to (since it's not even prompting me with a chance to login so that it can go looking for my server. A long shot maybe, but is there any chance that it has something to do with the domain name change from mediabrowser.tv to emby.media? 

 

Anyway, sorry that I can't provide a log or anymore info, but when it's not technically my Roku box, I'd rather not fiddle with side-loading anything onto it for logging purposes. But I can at least corrolate that this is not an isolated issue, and hopefully somebody else with a logged Roku will be able to replicate the issue and give you the logs that you need.