Mouse Cursor not disappearing

[JMGNYC 10]

In the latest version of ET I am having a problem with the mouse cursor showing itself in the middle of the screen and never hiding itself. It happens only when I'm the video being played requires a refresh rate switch e.g. 24p. I'm using madVR and its refresh rate switching. Again this is only in recent versions. It's a new problem.

 

Stopping playback and the mouse cursor is visible in the ET UI for a second or so then hides itself. I'm using Windows 10.

[Trunk 18]

Same here but I do not switch refresh rate.

[Jack Burton 94]

I've had this before. For me it was caused by the ET losing focus. Try clicking on the osd to regain focus

[JMGNYC 10]

Any update on this? It happens regularly every time I play something.

[Luke 36999]

Granted I am running a very simple test setup, but I am not able to make this happen so that I can look at it. Can you try to isolate the conditions and settings in which it occurs? thanks.

[JMGNYC 10]

Granted I am running a very simple test setup, but I am not able to make this happen so that I can look at it. Can you try to isolate the conditions and settings in which it occurs? thanks.

 

I'll do some testing and report back. 

[Guest]

This is happening for me too, but only on one HTPC, I have tried to isolate the issue to try and work out the difference between the HTPC that has the issue, and the HTPC that doesn't, but failed to come up with anything. Unless it is hardware related, the HTPC with the issue has an old AMD video card, the one without the issue has an Nvidia.

[Sammy 735]

I have this issue as well.. Conditions? Start playback of any video. Settings: I use madVR in the native player. Should I try using MPC-HC and madVR externally? The only solution seems to be to grab the keyboard and move the pointer but this is obviously not ideal in a theater environment where the HTPC is supposed to be transparent to the end user.

[Sammy 735]

This is happening for me too, but only on one HTPC, I have tried to isolate the issue to try and work out the difference between the HTPC that has the issue, and the HTPC that doesn't, but failed to come up with anything. Unless it is hardware related, the HTPC with the issue has an old AMD video card, the one without the issue has an Nvidia.

I don't have another to test but could put Theater on my i5 Devil's Canyon that has no video card at all but I too have an "older" AMD card.. XFX Core Edition Radeon HD 7850.. and am having this mouse pointer issue.

Edited August 16, 2016 by Sammy

[Guest]

Might be video card related then. The HTPC with the issue here is using a HD6450.

[ChrisSHouston 2]

I encountered this issue last night and I'm running an NVidia GTX 680, so I don't think it's an AMD issue. Oddly enough, it persistently happened on one 1080p 24fps MKV file while another 1080p 24fps MKV worked just fine. Reboots didn't address it, but I just tried both videos today and saw no issues. Happy to test if anyone can think of a scenario I should try.

Edited August 16, 2016 by ChrisSHouston

[Sammy 735]

It appears to be random for me too. Last night we didn't see it at all but the previous day we did. These are basically TV Shows in h264/ac3 and not anything out of the ordinary.

[Luke 36999]

I meant more related to settings in the app. Like are you on default settings for example?

[Sammy 735]

I am using the internal madVR in ET with smooth motion on and have it set to 7.1 for surround. I'm sorry I am not looking at the settings right now but going from memory. IIR, there isn't many settings with the internal player in ET so that should be about it.

[ChrisSHouston 2]

Settings are as follows:

DXVA2CopyBack,

MadVR,

Video Output Range,

Change Monitor Refresh Rate to Match Video=Yes,

Filter Set=Stable,

Mad VR Smooth Motion = Avoid Judder.

I've confirmed the issue both following fresh restarts and when waking from sleep straight into Emby (i.e. Emby Theater was the active program when the HTPC went to sleep, and the PC is resuming to an active Emby screen).

Edited August 17, 2016 by ChrisSHouston

[Sammy 735]

Settings are as follows:

DXVA2CopyBack,

MadVR,

Video Output Range,

Change Monitor Refresh Rate to Match Video=Yes,

Filter Set=Stable,

Mad VR Smooth Motion = Avoid Judder.

 

I've confirmed the issue both following fresh restarts and when waking from sleep straight into Emby (i.e. Emby Theater was the active program when the HTPC went to sleep, and the PC is resuming to an active Emby screen).

That looks to be what I've got to if my memory serves me well.

[Luke 36999]

can you test this without changing refresh rate? thanks.

[Sammy 735]

can you test this without changing refresh rate? thanks.

I will do that tonight or tomorrow morning.

[Sammy 735]

Sorry. I am in the middle of setting up my pool control so I can access it via an app and got bogged down in that last night and this morning because the pool controls have to work for my wife today. I didn't have time to test ET with frame rate switching off. I'll shoot for tonight or tomorrow morning.

[Luke 36999]

No problem

[Sammy 735]

No problem

For your entertainment!

 

http://forum.micasaverde.com/index.php/topic,38298.msg290621.html#msg290621

[Sammy 735]

So.. My wife went to play the following for the nieces and nephews today and called with a report of the video being choppy. I immediately think, "refresh rate" so I talk her through changing the settings for Match display to video frame rate to off, whereupon she reports that it is playing fine but the mouse is in the screen again, where do I move it? Anywhere out of the way I say.. Anyhow. It is still there and the frame rate matching doesn't seem to be working correctly either. Granted this is second hand but she's usually pretty savvy on these things..

 

I will check myself tonight of course.

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Movie name : Movie Name (2016) 1080p Bluray AC3 x264 - AdiT 
Encoded date : UTC 2016-08-04 11:39:04 
Writing application : mkvmerge v9.3.1 ('Mask Machine') 64bit 
Writing library : libebml v1.3.4 + libmatroska v1.4.5 

Video 
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Format/Info : Advanced Video Codec 
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Format settings, CABAC : Yes 
Format settings, ReFrames : 4 frames 
Codec ID : V_MPEG4/ISO/AVC 
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Audio 
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Text 
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Menu 
00:00:00.000 : en:Chapter 1 
00:07:05.091 : en:Chapter 2 
00:13:38.108 : en:Chapter 3 
00:20:22.638 : en:Chapter 4 
00:25:38.620 : en:Chapter 5 
00:32:57.392 : en:Chapter 6 
00:38:34.812 : en:Chapter 7 
00:41:36.327 : en:Chapter 8 
00:47:12.955 : en:Chapter 9 
00:52:04.287 : en:Chapter 10 
00:56:07.697 : en:Chapter 11 
00:59:08.711 : en:Chapter 12 
01:03:43.319 : en:Chapter 13 
01:11:45.801 : en:Chapter 14 
01:18:55.522 : en:Chapter 15 
01:23:54.821 : en:Chapter 16 

 

Edited August 18, 2016 by Sammy

[ChrisSHouston 2]

I gave it a shot, and the refresh rate setting didn't appear to have any impact. My observations from tests today:

1. I started playing a video and experienced no problems. Exited and played a few more, then on about the sixth video file, the "unfocused playback window" started. The files I was playing to test were files I had previously experienced the issue with - 1080p 24fps MKV files. They behaved fine, then on the sixth or so playback, the playback screen lost focus.
2. When the video starts launching "out of focus" appears random. Once it starts, it persists across video files, including after restarting Emby Theater AND after rebooting the PC. It's almost as if the app is remembering the erroneous "last position" of the playback window.
3. "Refocusing" by clicking on the window fixes the issue, but it does not appear to permanently refocus the "last position" of the playback window. After a reboot and settings change, I am now permanently experiencing the issue, near as I can tell. If my past experience is to be believed, it will resolve itself in a day or so, but return permanently once triggered again. I wonder if my system automatically updated to the latest version after I first experienced the issue, which ended up resetting the Window "last position?"
4. I experienced the start of the problem with both 24 fps and 30 fps media, but it's a bit hard to say if it's truly "starting" since the problem seems persistent once triggered. I will try to begin playback tomorrow without resolution switching enabled and on a 30 fps video to see if the problem is persisting.

Edited August 19, 2016 by ChrisSHouston

[Luke 36999]

what is your primary input method?

[ChrisSHouston 2]

A windows MCE remote. Note that clicking on the video to "refocus" removes the ability to access the pop-up menu containing subtitles/audio controls by pressing down on the remote.