billy24752 0 Posted July 30, 2016 Share Posted July 30, 2016 Hi, hoping somebody patient can help?I love Emby no really love it, I bore everybody who comes round to show them how smart the system is and happily pay for the premium service.However, any film or tv show that has segments which are in a foreign language and subtitles come up are not showing at all.I first noticed it with the Revent and more with the tv show Orange is the new Black, there are swaths of dialog in Spanish I have resorted to watching the shows via VLC which show the subtitles but I would much rather use Emby.I run Windows 10 and use Emby Theatre.I am not the most technical on the PC so nice and basic with any responses please guys Link to comment Share on other sites More sharing options...
Luke 37018 Posted July 30, 2016 Share Posted July 30, 2016 Hi, welcome. Have you tried enabling subtitles during playback by hitting the CC icon? Link to comment Share on other sites More sharing options...
billy24752 0 Posted July 30, 2016 Author Share Posted July 30, 2016 HI, I have yes, no luck Link to comment Share on other sites More sharing options...
Luke 37018 Posted July 30, 2016 Share Posted July 30, 2016 Hi, can you describe what "no luck" means? Thanks. Link to comment Share on other sites More sharing options...
billy24752 0 Posted July 30, 2016 Author Share Posted July 30, 2016 nothing comes up, when I click the two C's no subs come up. Link to comment Share on other sites More sharing options...
Sven 136 Posted July 30, 2016 Share Posted July 30, 2016 What do you see under the media info. The subtitles are available? Can you post a screenshot? Link to comment Share on other sites More sharing options...
Luke 37018 Posted July 30, 2016 Share Posted July 30, 2016 are these internal or external subtitles? external means they'd be in a separate file next to the video, like an srt file for example. thanks. Link to comment Share on other sites More sharing options...
billy24752 0 Posted July 31, 2016 Author Share Posted July 31, 2016 the subs are there, as they come up when using VLC. Â What should I screen shot? Â thanks for helping Link to comment Share on other sites More sharing options...
Sven 136 Posted July 31, 2016 Share Posted July 31, 2016 Yes but also recognized by Emby? Â When you open a movie in Emby (the detail page). Go to the end, You can find something like "Media Info". Take a screenshot from that part... Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 3, 2016 Author Share Posted August 3, 2016 sorry to be thick, what do you mean the detail page? Â Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 3, 2016 Author Share Posted August 3, 2016 (edited) please find atatched two pics, one shows the main page which demonstrates the two CC's i have also done a screen grab of the subs page which shoiws the sub's are reconised, howevere they do not play when selected and the tv show/ film is playing  due to pic size will add other picture in different post  thanks very much for any help Edited August 3, 2016 by billy24752 Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 3, 2016 Author Share Posted August 3, 2016 other pic as mentioned Link to comment Share on other sites More sharing options...
Luke 37018 Posted August 3, 2016 Share Posted August 3, 2016 Ok so they are selectable but they just don't show up? Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 5, 2016 Author Share Posted August 5, 2016 yes thats correct Link to comment Share on other sites More sharing options...
Luke 37018 Posted August 5, 2016 Share Posted August 5, 2016 If you go into settings -> Video, what is your selected Video renderer? Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 12, 2016 Author Share Posted August 12, 2016 sorry for late reply, really busy with work, video renderer is set to auto Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 18, 2016 Author Share Posted August 18, 2016 anybody help at all please????? Link to comment Share on other sites More sharing options...
Luke 37018 Posted August 18, 2016 Share Posted August 18, 2016 I can't reproduce the problem, sorry. Does the issue occur when playing in the emby web interface? Link to comment Share on other sites More sharing options...
billy24752 0 Posted August 19, 2016 Author Share Posted August 19, 2016 it does appear to work using the web interface Link to comment Share on other sites More sharing options...
Luke 37018 Posted August 19, 2016 Share Posted August 19, 2016 Ok. Since I cannot reproduce the problem, is it possible for you to upload a sample file for testing to something like dropbox or google drive? thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now