Flanity 0 Posted July 23, 2016 Share Posted July 23, 2016 Hello I've been having this problem for a few weeks but haven't had the time to look into it.... hoping someone can help please? Whenever I try to open the dashboard I get a black screen. The menu icons still appear but whatever I click on I'm still left with a black screen. If anyone knows of a solution I'd really appreciate your help. Many, many thanks in advance and thank you to everyone who plays a part in providing Emby, it is brilliant x Link to comment Share on other sites More sharing options...
Luke 37009 Posted July 24, 2016 Share Posted July 24, 2016 Hi there, welcome. What browser (and version) are you using? Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 Hello Luke, pleased to meet you , wow.... what a speedy reply. Thank you! I'm using chrome and server version 3.0.5931.0 Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted July 24, 2016 Share Posted July 24, 2016 Any reason you are on such and old server build? Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 I think I turned off automatic updates a while ago because I had problems after each update.... can't remember what they were, sorry Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted July 24, 2016 Share Posted July 24, 2016 Just did a portable install of 5931 on Windows 10 and didn't have any issues. Have you tried clearing your browser cache? Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 Firstly, apologies to you Happy2Play. I didn't realise it was a different person replying.... pleased to meet you too (and also thanks for your speedy replies) I will try clearing the cache and let you know if that solves the issue (Emby is on a seperate PC, I'm using my laptop to talk to you). Will update you asap, many thanks x Link to comment Share on other sites More sharing options...
Luke 37009 Posted July 24, 2016 Share Posted July 24, 2016 I would consider updating as the web app has gotten considerably lighter which makes this a lot less likely to happen Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 Ok, I've cleared cache and now I get the spinning circle (like buffering) when I launch the dashboard. Sorry if I'm being dumb but can I update without the dashboard? Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted July 24, 2016 Share Posted July 24, 2016 Yes just shut down server and reinstall from the website. Nothing will be lost. Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 Thanks for your help guys, really appreciated! Will try that tomorrow. Best wishes xx Link to comment Share on other sites More sharing options...
Flanity 0 Posted July 24, 2016 Author Share Posted July 24, 2016 What can I say....... amazing help and advice as always. I downloaded the new version as suggested and my problem is solved x Link to comment Share on other sites More sharing options...
Luke 37009 Posted July 24, 2016 Share Posted July 24, 2016 Well done. Thanks for reporting back. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now