djwhite 6 Posted May 26, 2016 Share Posted May 26, 2016 For the last couple of days, Emby Theater is just giving me a blank screen when I run it (I can see the Emby logo in the top left and the clock in the top right, everything else is just black). The web client and iOS apps work fine, but I'd really like Emby Theater back. I've updated the server and completely reinstalled Emby Theater and I still get nothing. Oddly, if I hit the navigation buttons on my remote the navigation sounds play. Emby Theater also doesn't show up in the server Dashboard under Active Devices. Server version: 3.1.5988.38279 Emby Theater version: 2.3.8.0 server-63599894962.txt theater-63599895024.txt 1 Link to comment Share on other sites More sharing options...
91esprit 8 Posted May 26, 2016 Share Posted May 26, 2016 All I get is a black screen. No logo or clock. Link to comment Share on other sites More sharing options...
ernstgot 17 Posted June 21, 2016 Share Posted June 21, 2016 I also get this on mine. Link to comment Share on other sites More sharing options...
Guest asrequested Posted June 27, 2016 Share Posted June 27, 2016 Try a clean install using the download from the site. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 18, 2016 Share Posted July 18, 2016 I've also had this issue for quite some time. I've tried all the suggestions and nothing works. I've even rebuilt my system after a HD failure and updated to Win10 and still no go. Would like to try it but just can't get it to run without the black screen. Only thing I can think of at this point is if there is some problem with NVidia drivers or screen resolution. I'm running at 2560x1600 (Native res of my monitors). Link to comment Share on other sites More sharing options...
Logos302 86 Posted July 18, 2016 Share Posted July 18, 2016 Any chance the system things you have duel monitor or something like that setup and is "appearing" on the second monitor? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 18, 2016 Share Posted July 18, 2016 Any chance the system things you have duel monitor or something like that setup and is "appearing" on the second monitor? Nope. Another strange behavior, if the app is at maximized the resize arrows still appear and will try to resize even bigger than 1 monitor (with the screen being black still). Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 18, 2016 Share Posted July 18, 2016 Ensure Windows DWM hasn't been disabled. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 18, 2016 Share Posted July 18, 2016 Ensure Windows DWM hasn't been disabled. Checked this multiple times and on Win7 and Win10. It's running right now under Win10. Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 18, 2016 Share Posted July 18, 2016 The next thing would be to ensure that it hasn't crashed which nvidia drivers sometimes cause to happen. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 18, 2016 Share Posted July 18, 2016 The next thing would be to ensure that it hasn't crashed which nvidia drivers sometimes cause to happen. Do you DWM or Theatre? And where to check? Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 18, 2016 Share Posted July 18, 2016 Do you DWM or Theatre? And where to check? Here is the log. 2016-07-18 11:01:06.0559 Info App: OS Supports window transparency?: True 2016-07-18 11:01:06.1718 Info App: Application version: 2.5.3.0 2016-07-18 11:01:06.2031 Info App: Application configuration: {"EnableDebugLevelLogging":false,"EnableAutoUpdate":true,"SystemUpdateLevel":"Release","LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":true,"EnableCustomPathSubFolders":false} 2016-07-18 11:01:06.2031 Info App: Loading MediaBrowser.Model, Version=3.1.6019.26040, Culture=neutral, PublicKeyToken=null 2016-07-18 11:01:06.2031 Info App: Loading MediaBrowser.Common, Version=3.1.6019.26040, Culture=neutral, PublicKeyToken=null 2016-07-18 11:01:06.2031 Info App: Loading MediaBrowser.Common.Implementations, Version=3.1.6019.26038, Culture=neutral, PublicKeyToken=null 2016-07-18 11:01:06.2031 Info App: Loading Emby.Theater, Version=2.5.3.0, Culture=neutral, PublicKeyToken=null 2016-07-18 11:01:06.3049 Info TaskManager: Daily trigger for Start new log file set to fire at 7/19/2016 12:00:00 AM, which is 778.894916696667 minutes from now. 2016-07-18 11:01:06.3049 Info App: Core startup complete 2016-07-18 11:01:06.3049 Info App: HDMI CEC driver already installed. 2016-07-18 11:01:06.3206 Info App: C:\Users\Tim\AppData\Roaming\Emby-Theater\system\x64\electron\electron.exe "C:\Users\Tim\AppData\Roaming\Emby-Theater\system\electronapp" "C:\Users\Tim\AppData\Roaming\Emby-Theater\data\electron" "true" "C:\Users\Tim\AppData\Roaming\Emby-Theater\system\cec\cec-client.x64.exe" 2016-07-18 11:01:06.5341 Info App: attempting to load pfx: 2016-07-18 11:01:06.5341 Error App: Secure requested, but no certificate found at: 2016-07-18 11:01:06.5501 Info App: Setting window state to Normal 2016-07-18 11:01:06.5501 Info App: SyncWindowSize Top=420 Left=640 Width=1280 Height=720 2016-07-18 11:01:09.3180 Info TaskManager: StartupTrigger fired for task: Check for application updates 2016-07-18 11:01:09.3180 Info TaskManager: Queueing task SystemUpdateTask 2016-07-18 11:01:09.3180 Info TaskManager: Executing Check for application updates 2016-07-18 11:01:09.3380 Info HttpClient: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases 2016-07-18 11:01:10.1830 Info App: Http POST windowsize 2016-07-18 11:01:10.2661 Debug App: No application update available. 2016-07-18 11:01:10.2661 Info TaskManager: Check for application updates Completed after 0 minute(s) and 0 seconds 2016-07-18 11:01:10.2801 Info TaskManager: ExecuteQueuedTasks 2016-07-18 11:01:30.1880 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: 68ef56ae98344a9ea4976566c184e38c 2016-07-18 11:02:12.7030 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: 9e45ae2882614f59be90f8bf95d097e2 Link to comment Share on other sites More sharing options...
Logos302 86 Posted July 18, 2016 Share Posted July 18, 2016 Do you DWM or Theatre? And where to check? Check the event viewer (Of windows) for errors around the time you start ET. This should tell you if nvidia drivers are crashing at launch. Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 19, 2016 Share Posted July 19, 2016 That's a great idea. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 19, 2016 Share Posted July 19, 2016 Check the event viewer (Of windows) for errors around the time you start ET. This should tell you if nvidia drivers are crashing at launch. Went through all the event logs for the whole day yesterday and no NVidia or graphics crashes. Link to comment Share on other sites More sharing options...
tdwilli1 0 Posted July 26, 2016 Share Posted July 26, 2016 Went through all the event logs for the whole day yesterday and no NVidia or graphics crashes. 7 days later and no help. I know it's not just me as there have been other posts about blank or black screens. Are you using Windows API's for the app or some proprietary functions or language? Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 26, 2016 Share Posted July 26, 2016 No, just electron which does depend on dwm being supported and enabled by your graphics hardware Link to comment Share on other sites More sharing options...
rms8 12 Posted July 28, 2016 Share Posted July 28, 2016 I too am seeing this problem. I loaded the latest version of ET on a Win7 machine. The card is an AMD, not nVidia. It does this 95% of the time. There have been a FEW times when it didn't open with a black screen. Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 28, 2016 Share Posted July 28, 2016 what you can do is search for a file under the installation called main.js. then near the bottom of the file, there is a line that says something like openDevTools. It is commented out with two '//' at the beginning. remove the slashes, then run the app. it will have a dev console attached. see if it reports any errors. Link to comment Share on other sites More sharing options...
rms8 12 Posted July 28, 2016 Share Posted July 28, 2016 what you can do is search for a file under the installation called main.js. then near the bottom of the file, there is a line that says something like openDevTools. It is commented out with two '//' at the beginning. remove the slashes, then run the app. it will have a dev console attached. see if it reports any errors. That blackness behind the dev window....that's ET.... Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 28, 2016 Share Posted July 28, 2016 what's in the console tab? Link to comment Share on other sites More sharing options...
rms8 12 Posted July 28, 2016 Share Posted July 28, 2016 (edited) what's in the console tab? I already closed it, and now I cannot replicate the issue......I'm going to move the machine back to the living room and see if it behaves. Took it upstairs and it did it once. I enables the devtoolkit again, and restarted 5x's, but each time ET started normally. Edited July 28, 2016 by rms8 Link to comment Share on other sites More sharing options...
Detlef 0 Posted July 29, 2016 Share Posted July 29, 2016 (edited) Hi , a couple of months i posted about this problem, got some answers about what to do, mostly wdm. None of them worked, i did a fresh install on my pc (windows 10) and emby theater gives a black screen ...first it looks like it tries to start and then nothing. http://emby.media/community/index.php?/topic/32259-emby-theater-wont-start/ For me emby theater is totally useless, have to stick to emby for mediacenter...... Edited July 29, 2016 by Detlef Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 29, 2016 Share Posted July 29, 2016 Another thing to check would be that your graphics card supports window transparency and that it hasn't been disabled in graphics driver settings. Link to comment Share on other sites More sharing options...
rms8 12 Posted July 29, 2016 Share Posted July 29, 2016 what's in the console tab? Once I got it upstairs, it worked a few times. But now it is back to that 90-95% of the time I get a black screen. I had the devtools enabled this time. I clicked over to the console tab....there was nothing in it. Link to comment Share on other sites More sharing options...
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