emistral 0 Posted May 25, 2016 Share Posted May 25, 2016 (edited) Hi all, I have EMby server installed on a QNAP TS-453A with an HDHomerun tuner and DVBlink running on the NAS. DVBlink works fine so is HDHomerun. From Kodi I can play live tv or the recording. After installing Emby server and configuring the live tv part, Emby managed to get the channel lists, existing recording, etc. However when I play or try to play live TV I get an error "video can not be played", something like that. For a recording it is identical. I had a look at the log file and this is what I got: 2016-05-25 22:04:52.0750 Info HttpServer: HTTP POST http://192.168.1.45:8096/emby/Items/aed0cfb1a1571c151676310c5b93e79e/PlaybackInfo?UserId=1dc1377260164baf97f79be1df3b11b0&StartTimeTicks=0. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Profile: Unknown Profile, Path: /share/CACHEDEV2_DATA/Recordings-DVBLink/MasterChef_Australia-1931_20160524-16-10070000-1464082291.ts, isEligibleForDirectPlay: False, isEligibleForDirectStream: False 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Profile: Unknown Profile, Path: /share/CACHEDEV2_DATA/Recordings-DVBLink/MasterChef_Australia-1931_20160524-16-10070000-1464082291.ts, isEligibleForDirectPlay: False, isEligibleForDirectStream: False 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Cannot direct play due to unknown content bitrate 2016-05-25 22:04:52.1671 Info App: Profile: Unknown Profile, Path: /share/CACHEDEV2_DATA/Recordings-DVBLink/MasterChef_Australia-1931_20160524-16-10070000-1464082291.ts, isEligibleForDirectPlay: False, isEligibleForDirectStream: False I can clear see the error but have no idea how to fix it. Any suggestion? Edit: I did other tests, in particular trying to play a couple of movies - in mkv or mp4 - and got the same error. So clearly this is not a dvblink problem but rather an Emby problem. Edited May 25, 2016 by emistral Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 25, 2016 Share Posted May 25, 2016 Hi there, welcome. please always make sure to attach complete log files. http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. 1 Link to comment Share on other sites More sharing options...
emistral 0 Posted July 4, 2016 Author Share Posted July 4, 2016 Sorry for the late reply. I have attached the latest log. Tried to play a few recordings or live tv but no success. For info, my configuration is as follows: - HDHomerun connect - QNAP TS-453A running DVBLink - Emby 3.0.5971 running on the QNAP NAS - QMono 4.2.2.30 I also access my live TV and recording from DVBLink on the apple TV (MrMC) app or via Kodi installed on the QNAP (via the DVBlink add-on) and it is working fine so I am assuming that the problem lies within Emby. Link to comment Share on other sites More sharing options...
emistral 0 Posted July 4, 2016 Author Share Posted July 4, 2016 Here is the log file server-63603187199.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 4, 2016 Share Posted July 4, 2016 Please make sure to provide the transcoding log as well. thanks. Link to comment Share on other sites More sharing options...
emistral 0 Posted July 4, 2016 Author Share Posted July 4, 2016 whre can I find the transcoding logs? Link to comment Share on other sites More sharing options...
emistral 0 Posted July 5, 2016 Author Share Posted July 5, 2016 (edited) Here are the 2 log files just been updated after installing 5984 version. For those logs, I tried playing a DVBlink recording. The screen is black but I have access to the control bar such as pause, etc. It also seems that I can also move forward and backward using the scale and the end duration seems correct as well Edited July 5, 2016 by emistral Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 5, 2016 Share Posted July 5, 2016 Instructions on how to attach log files as well as where to find them can be found in the link provided in post #2. Thanks. Link to comment Share on other sites More sharing options...
emistral 0 Posted July 5, 2016 Author Share Posted July 5, 2016 Not sure what happened but I had attached the 2 log files but somehow they are gone. I am reattaching them againserver-63603315842.txttranscode-8059a163-7e7f-4316-bac0-446f067e9f37.txt Link to comment Share on other sites More sharing options...
emistral 0 Posted July 25, 2016 Author Share Posted July 25, 2016 Hi Luke, I have managed to solve the problem. After analysing a few log, I noticed some errors related to transcoding. I checked my setting and somehow transcoding was enabled and a profile for hardware acceleration was selected by default rather than none. After setting it back to none, I could play live to and my recording. One less problem to worry. Almost there. Last two problems are now raw images and the server being unresponsive. Thanks for your help Link to comment Share on other sites More sharing options...
Luke 37060 Posted July 26, 2016 Share Posted July 26, 2016 Well done Link to comment Share on other sites More sharing options...
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