Ponyo 22 Posted May 22, 2016 Share Posted May 22, 2016 Choosing subtitles (internal, external, any format) crashing the video. It just keeps skipping between the last frame and the frame before that while showing the loading circle. Happens on all files and all those files work fine when not selecting subs. Subtitles used to work... But now they don't. I really like Emby when it's working but it's happening way too often that something that used to work suddenly stops working. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 22, 2016 Author Share Posted May 22, 2016 Awesome. Since subs are working on the android app I thought let's use a MHL adapter. Unfortunately that crashes Emby. Wonderful. Just about everytime I want to use Emby to watch something with my girlfriend it craps out one way or another. Latest version. logs? Try playing any file. Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 22, 2016 Author Share Posted May 22, 2016 Just in case this info is needed; forced subs, either by the movie or by setting them in the profile settings, prevent videos from playing at all. Just crashes the video player. Before you could kinda trick the Firetv stick by resuming from a file that already had subs selected. Anyway this happened somewhere over the past two weeks or so I think. Logs I cannot upload because I'm not at home. Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 22, 2016 Share Posted May 22, 2016 Did you just update the app or server? What version of each? What we'll need is a screenshot of the media info from the web client for one of these items and for you to send the log from the app after making the problem occur. Once you've sent the log, please post here the time you did it and the Emby user that was logged on. Thx. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 22, 2016 Author Share Posted May 22, 2016 (edited) Doesn't the Firetv app update automatically? I thought something changed a while ago but I never updated the app myself nor can I find a button to turn updates on/off. Server Version 3.0.5970.0. Movie 2 Media Info Video CodecH264 ProfileHigh Level50 Resolution1920x1040 Aspect ratio1.85:1 AnamorphicNo InterlacedNo Framerate23.97602 Bitrate16408 kbps Bit depth8 bit Pixel formatyuv420p Ref frames5 NAL4 Audio Languageeng CodecDCA ProfileDTS Layout5.1 Channels6 ch Bitrate1500 kbps Sample rate48000 khz Bit depth24 bit DefaultYes TitleEng DTS 5.1 (D) Subtitle Languageeng CodecSSA DefaultYes ForcedNo ExternalNo Titleeng ssa (D) Subtitle Languageeng CodecSSA DefaultNo ForcedNo ExternalNo Titleeng ssa Subtitle Languageara CodecSSA DefaultNo ForcedNo ExternalNo Titleara ssa Subtitle Languageben CodecSSA DefaultNo ForcedNo ExternalNo Titleben ssa Subtitle Languagecze CodecSSA DefaultNo ForcedNo ExternalNo Titlecze ssa Subtitle Languagedan CodecSSA DefaultNo ForcedNo ExternalNo Titledan ssa Subtitle Languagedut CodecSSA DefaultNo ForcedNo ExternalNo Titledut ssa Subtitle Languageest CodecSSA DefaultNo ForcedNo ExternalNo Titleest ssa Subtitle Languagefin CodecSSA DefaultNo ForcedNo ExternalNo Titlefin ssa Subtitle Languagefre CodecSSA DefaultNo ForcedNo ExternalNo Titlefre ssa Subtitle Languageger CodecSSA DefaultNo ForcedNo ExternalNo Titleger ssa Subtitle Languagegre CodecSSA DefaultNo ForcedNo ExternalNo Titlegre ssa Subtitle Languageheb CodecSSA DefaultNo ForcedNo ExternalNo Titleheb ssa Subtitle Languagehin CodecSSA DefaultNo ForcedNo ExternalNo Titlehin ssa Subtitle Languagehun CodecSSA DefaultNo ForcedNo ExternalNo Titlehun ssa Subtitle Languageind CodecSSA DefaultNo ForcedNo ExternalNo Titleind ssa Subtitle Languagelav CodecSSA DefaultNo ForcedNo ExternalNo Titlelav ssa Subtitle Languagelit CodecSSA DefaultNo ForcedNo ExternalNo Titlelit ssa Subtitle Languagemal CodecSSA DefaultNo ForcedNo ExternalNo Titlemal ssa Subtitle Languagenor CodecSSA DefaultNo ForcedNo ExternalNo Titlenor ssa Subtitle Languagepol CodecSSA DefaultNo ForcedNo ExternalNo Titlepol ssa Subtitle Languagepor CodecSSA DefaultNo ForcedNo ExternalNo Titlepor ssa Subtitle Languagerum CodecSSA DefaultNo ForcedNo ExternalNo Titlerum ssa Subtitle Languagerus CodecSSA DefaultNo ForcedNo ExternalNo Titlerus ssa Subtitle Languagespa CodecSSA DefaultNo ForcedNo ExternalNo Titlespa ssa Subtitle Languageswe CodecSSA DefaultNo ForcedNo ExternalNo Titleswe ssa Subtitle Languagetam CodecSSA DefaultNo ForcedNo ExternalNo Titletam ssa Subtitle Languagetur CodecSSA DefaultNo ForcedNo ExternalNo Titletur ssa Subtitle Languagevie CodecSSA DefaultNo ForcedNo ExternalNo Titlevie ssa Subtitle Languagedut CodecSRT DefaultNo ForcedNo ExternalYes Titledut srt (EXT) Subtitle Languagejpn CodecSRT DefaultNo ForcedNo ExternalYes Titlejpn srt (EXT) Containermkv Movie 1 Media Info Video CodecH264 AVCYes ProfileHigh Level41 Resolution1920x808 Aspect ratio2.40:1 AnamorphicNo InterlacedNo Framerate23.97599 Bitrate7038 kbps Bit depth8 bit Pixel formatyuv420p Ref frames5 NAL4 Audio Languageeng CodecDCA ProfileDTS Layout5.1 Channels6 ch Bitrate1500 kbps Sample rate48000 khz Bit depth24 bit DefaultYes TitleEng DTS 5.1 (D) Subtitle Languagedut CodecSRT DefaultNo ForcedNo ExternalYes Titledut srt (EXT) Subtitle Languageeng CodecSRT DefaultNo ForcedNo ExternalYes Titleeng srt (EXT) Subtitle CodecSUB DefaultNo ForcedNo ExternalYes Titlesub (EXT) Containermkv Movie 1 causes a lot of separate logs to be created. I attached a couple of them. Movie 2 creates only 1 log entry. transcode-10304316-a95d-44dc-b3cc-433ba1a9bd5a.txt transcode-c1ab5f62-aa9f-426c-a514-033d3f958778.txt transcode-cf5c2eea-4c3f-4b6f-aad5-f3378b5c3913.txt transcode-fe400938-f712-44e9-bcfa-f972cb4a3021.txt Edited May 22, 2016 by Ponyo Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 22, 2016 Share Posted May 22, 2016 Thanks but I need the application log when you do this. Go into the app settings (BTW you can then confirm the app version number there...) and turn on the Debug options. Then make your problem happen, go back to the home screen and send the log and then come here and tell me you did it and what Emby user was logged on at the time. Thx. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 22, 2016 Author Share Posted May 22, 2016 Isn't it possible for one of the devs to try and replicate the problem? The Firetv is at my gf's place and I can't ask her to do troubleshooting. Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
Luke 36992 Posted May 22, 2016 Share Posted May 22, 2016 Yea definitely. Can you supply a sample video? thanks. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 (edited) Luke, I can't.Any file that has subs looks to be crashing the Firetv stick when enabling subs. I think you can just use any file as long as it has subs and it will probably crash when enabling them or not load the video at all if they are forced.All my files are similar to the two media infos I posted.This looks very similar to the subs problem I reported for the android app a couple of months ago (at least from the outside).Sent from my HTL23 using Tapatalk Edited May 23, 2016 by Ponyo Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 (edited) Double Edited May 23, 2016 by Ponyo Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 Double Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 23, 2016 Share Posted May 23, 2016 I think you can just use any file as long as it has subs and it will probably crash when enabling them or not load the video at all if they are forced. If that were the case there would be a whole lot more people in here reporting this problem, I think. I cannot reproduce it with my content with forced subtitles. So, we've got to figure out what the actual conditions are somehow. Link to comment Share on other sites More sharing options...
Luke 36992 Posted May 23, 2016 Share Posted May 23, 2016 could it be the extraction taking a long time causing a client crash? there are no sub extraction logs here so i can only guess that there was no extraction that occurred. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 If that were the case there would be a whole lot more people in here reporting this problem, I think. I cannot reproduce it with my content with forced subtitles. So, we've got to figure out what the actual conditions are somehow. What if you try a standard HDTV content with no forced subs and while the file is playing open the menu and select a sub (.srt)? All my files are transcoded. If I don't select subs they play back just fine (except for the movie 2, I don't think that has forced subs but for some reason it doesn't work on the FTV while it does on the android app. Both transcoding, both from the same remote network). All files work fine with subs from the android app played over the same remote network. The issue occurs right after selecting the sub. Subs worked fine until about two or three weeks ago I think. Link to comment Share on other sites More sharing options...
Luke 36992 Posted May 23, 2016 Share Posted May 23, 2016 please provide the emby server log from one of those playback sessions. thanks. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 Including a lot of other stuff but this should be the log containing those sessions. server-63599556765.txt Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 23, 2016 Share Posted May 23, 2016 could it be the extraction taking a long time causing a client crash? there are no sub extraction logs here so i can only guess that there was no extraction that occurred. No, the extraction is done in the background and will just time out and display a message that it couldn't load the subs. Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 23, 2016 Share Posted May 23, 2016 The log sent from the app when this happens would still be the most valuable piece of information for tracking this down. Also, the app doesn't actually "crash" correct? You can back out of the video...? Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 23, 2016 Author Share Posted May 23, 2016 Movie 1 I can back out of. Movie 2 crashes the player after a while (cannot load video or something is displayed ) Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
waverly360 2 Posted May 25, 2016 Share Posted May 25, 2016 I'm having this error as well, and I know I didn't have it a few weeks ago. I pause my video, and then select the subtitles I want. When I attempt to play again, the video just cycles on a couple of frames, over and over. I just sent you my log right after playing a video and trying to change to English subs on a DragonBall Kai episode. Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 25, 2016 Author Share Posted May 25, 2016 I knew I couldn't be the only one! Maybe you could send the FireTV logs to the devs? I won't be able to do so until Saturday or Sunday. Link to comment Share on other sites More sharing options...
waverly360 2 Posted May 25, 2016 Share Posted May 25, 2016 I already did,per my last message. It's easy to do...you just go to the settings section of the firestick and click on "enable debug log"..then when you back out of the settings menu..a new button appears that says "send debug log" They've been trying to get you to do that for awhile Link to comment Share on other sites More sharing options...
Ponyo 22 Posted May 25, 2016 Author Share Posted May 25, 2016 Haha yeah I know it's easy but I don't have the Firetv at my place ;p Sent from my HTL23 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 25, 2016 Share Posted May 25, 2016 I'm having this error as well, and I know I didn't have it a few weeks ago. I pause my video, and then select the subtitles I want. When I attempt to play again, the video just cycles on a couple of frames, over and over. I just sent you my log right after playing a video and trying to change to English subs on a DragonBall Kai episode. Interesting. In your log, I see it failing to play items when you didn't select a subtitle but I don't see errors when you do... You are on a stick as well, right? Link to comment Share on other sites More sharing options...
ebr 14898 Posted May 25, 2016 Share Posted May 25, 2016 Also, can you please post the transcode log from that item? Link to comment Share on other sites More sharing options...
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