ET won't start when it can't get an update

[AdrianW 1052]

On two PCs today, ET will not start - all I get is a black screen.

 

Looking at the log shows that it found an update (2.2.5) but is failing to download it - there's a 0 KB file in the cache/temp folder.

Here's the log:

2016-05-01 11:54:58.9250 Info App: Application version: 2.2.4.0
2016-05-01 11:54:58.9801 Info App: Application configuration:
	{"EnableDebugLevelLogging":false,"EnableAutoUpdate":true,"SystemUpdateLevel":"Release","LogFileRetentionDays":3,"RunAtStartup":false,"IsStartupWizardCompleted":true,"EnableCustomPathSubFolders":false}
2016-05-01 11:54:58.9801 Info App: Loading MediaBrowser.Model, Version=3.0.5867.23148, Culture=neutral, PublicKeyToken=null
2016-05-01 11:54:58.9801 Info App: Loading MediaBrowser.Common, Version=3.0.5867.23147, Culture=neutral, PublicKeyToken=null
2016-05-01 11:54:58.9801 Info App: Loading MediaBrowser.Common.Implementations, Version=3.0.5867.23144, Culture=neutral, PublicKeyToken=null
2016-05-01 11:54:58.9801 Info App: Loading Emby.Theater, Version=2.2.4.0, Culture=neutral, PublicKeyToken=null
2016-05-01 11:54:59.1413 Info App: Core startup complete
2016-05-01 11:54:59.1413 Info App: C:\Users\Adrian\AppData\Roaming\Emby-Theater\system\x64\electron\electron.exe "C:\Users\Adrian\AppData\Roaming\Emby-Theater\system\electronapp"
2016-05-01 11:54:59.7797 Info App: attempting to load pfx: 
2016-05-01 11:54:59.7797 Error App: Secure requested, but no certificate found at: 
2016-05-01 11:54:59.8218 Info App: Setting window state to Normal
2016-05-01 11:54:59.8218 Info App: SyncWindowSize Top=0 Left=0 Width=2560 Height=1400
2016-05-01 11:55:02.1468 Info App: StartupTrigger fired for task: Check for application updates
2016-05-01 11:55:02.1468 Info App: Queueing task SystemUpdateTask
2016-05-01 11:55:02.1468 Info App: Executing Check for application updates
2016-05-01 11:55:02.1766 Info App: HttpClientManager GET: https://api.github.com/repos/MediaBrowser/Emby.Theater.Windows/releases
2016-05-01 11:55:59.1453 Info App: IntervalTrigger fired for task: Log file cleanup
2016-05-01 11:55:59.1453 Info App: Queueing task DeleteLogFileTask
2016-05-01 11:55:59.1453 Info App: Executing Log file cleanup
2016-05-01 11:55:59.1453 Info App: IntervalTrigger fired for task: Check for application updates
2016-05-01 11:55:59.1453 Info App: Queueing task SystemUpdateTask
2016-05-01 11:55:59.1453 Info App: IntervalTrigger fired for task: Cache file cleanup
2016-05-01 11:55:59.1453 Info App: Queueing task DeleteCacheFileTask
2016-05-01 11:55:59.1453 Info App: Log file cleanup Completed after 0 minute(s) and 0 seconds
2016-05-01 11:55:59.1673 Info App: Executing Cache file cleanup
2016-05-01 11:55:59.1673 Info App: Cache file cleanup Completed after 0 minute(s) and 0 seconds
2016-05-01 11:56:03.2065 Info App: Update Revision 2.2.5 available.  Updating...
2016-05-01 11:56:03.2175 Info App: HttpClientManager.GetTempFileResponse url: https://github.com/MediaBrowser/Emby.Theater.Windows/releases/download/2.2.5/emby.theater.zip
2016-05-01 11:59:18.0339 Info App: Http POST windowsize
2016-05-01 11:59:38.0402 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: 66f46e7c5a774c43b8308b58731bc61b
2016-05-01 12:02:29.2897 Error App: Error getting response from https://github.com/MediaBrowser/Emby.Theater.Windows/releases/download/2.2.5/emby.theater.zip
	The operation has timed out.
	System.Net.WebException
	   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
	   at MediaBrowser.Common.IO.ProgressStream.Read(Byte[] buffer, Int32 offset, Int32 count)
	   at System.IO.Stream.<>c.<BeginReadInternal>b__39_0(Object )
	   at System.Threading.Tasks.Task`1.InnerInvoke()
	   at System.Threading.Tasks.Task.Execute()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.EndRead(IAsyncResult asyncResult)
	   at System.IO.Stream.<>c.<BeginEndReadAsync>b__43_1(Stream stream, IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncTrimPromise`1.Complete(TInstance thisRef, Func`3 endMethod, IAsyncResult asyncResult, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.<CopyToAsyncInternal>d__27.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFileResponse>d__32.MoveNext()
	
2016-05-01 12:02:29.2897 Error App: Package installation failed
	The operation has timed out.
	MediaBrowser.Model.Net.HttpException
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFileResponse>d__32.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFile>d__2e.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<PerformPackageInstallation>d__63.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<InstallPackageInternal>d__5f.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<InstallPackage>d__4f.MoveNext()
	InnerException: System.Net.WebException
	The operation has timed out.
	   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
	   at MediaBrowser.Common.IO.ProgressStream.Read(Byte[] buffer, Int32 offset, Int32 count)
	   at System.IO.Stream.<>c.<BeginReadInternal>b__39_0(Object )
	   at System.Threading.Tasks.Task`1.InnerInvoke()
	   at System.Threading.Tasks.Task.Execute()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.EndRead(IAsyncResult asyncResult)
	   at System.IO.Stream.<>c.<BeginEndReadAsync>b__43_1(Stream stream, IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncTrimPromise`1.Complete(TInstance thisRef, Func`3 endMethod, IAsyncResult asyncResult, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.<CopyToAsyncInternal>d__27.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFileResponse>d__32.MoveNext()
	
2016-05-01 12:02:29.2897 Error App: Error
	The operation has timed out.
	MediaBrowser.Model.Net.HttpException
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFileResponse>d__32.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFile>d__2e.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<PerformPackageInstallation>d__63.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<InstallPackageInternal>d__5f.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.Updates.InstallationManager.<InstallPackage>d__4f.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at Emby.Theater.App.ApplicationHost.<UpdateApplication>d__24.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at Emby.Theater.App.SystemUpdateTask.<Execute>d__11.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Common.Implementations.ScheduledTasks.ScheduledTaskWorker.<ExecuteInternal>d__c.MoveNext()
	InnerException: System.Net.WebException
	The operation has timed out.
	   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
	   at MediaBrowser.Common.IO.ProgressStream.Read(Byte[] buffer, Int32 offset, Int32 count)
	   at System.IO.Stream.<>c.<BeginReadInternal>b__39_0(Object )
	   at System.Threading.Tasks.Task`1.InnerInvoke()
	   at System.Threading.Tasks.Task.Execute()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.EndRead(IAsyncResult asyncResult)
	   at System.IO.Stream.<>c.<BeginEndReadAsync>b__43_1(Stream stream, IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncTrimPromise`1.Complete(TInstance thisRef, Func`3 endMethod, IAsyncResult asyncResult, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.IO.Stream.<CopyToAsyncInternal>d__27.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<GetTempFileResponse>d__32.MoveNext()
	
2016-05-01 12:02:29.2897 Info App: Check for application updates Failed after 7 minute(s) and 27 seconds
2016-05-01 12:04:18.0590 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: 9686fd36ac134facb4f04a1495ef97b7
2016-05-01 12:04:55.7256 Info App: Http POST windowstate-Minimized
2016-05-01 12:04:55.7256 Info App: Setting window state to minimized
2016-05-01 12:05:08.0633 Debug App: Exiting HttpConnection.OnReadInternal because nread=0. ConnectionId: b06b9e1e16e746a4b779bb185c1cbf6a
2016-05-01 12:06:10.5729 Info App: Http POST windowstate-Minimized
2016-05-01 12:06:10.5729 Info App: Setting window state to minimized

This makes WAF very low - I've just moved from EMC (which never fails if the internet is having issues).

Please don't prevent ET from starting if there's internet problems.

 

It actually did start about 8 minutes later - but it's very slow to navigate.

[Logos302 86]

In it current state (due to rapid development) ET requires an internet connect so if you are having internet problem ET is going to have problems.  I'm sure that once it reaches releases status that will change.  But it is the reality of it currently.