Benkuly 3 Posted April 16, 2016 Share Posted April 16, 2016 (edited) Hello, my Server (Debian 8) has an i3-3240 with 4GB RAM but transcoding is stuttering since a weeks or more. Only one CPU is on 100% even I set transcoding threads on max. If I force Intel Quicksync it works, but with the false aspect ratio. The problem occurs on android app and different desktop browsers. Any ideas? Edited April 21, 2016 by Benkuly Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 16, 2016 Share Posted April 16, 2016 Hi there, welcome. In order to best help you, please see how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 16, 2016 Author Share Posted April 16, 2016 See attachements server-63596434656.txt transcode-74a1005e-1031-484e-b099-ae6e7017f763.txt Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 16, 2016 Share Posted April 16, 2016 Ok, thanks. we'll have a new stable release out in the next couple days. let's re-evaluate once you have that. thanks. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 21, 2016 Author Share Posted April 21, 2016 (edited) Problem still exist after update.Edit: The Problem didn't occurs with h265 or mpeg but with h264. If I switch to low resolution (e.g. 360p) it also woks with h264. Edited April 21, 2016 by Benkuly Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 21, 2016 Share Posted April 21, 2016 Ok, please provide new playback logs. thanks. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 22, 2016 Author Share Posted April 22, 2016 Here are all logs from today. There was no transcode log, but it is still stuttering. remux-4dd21326-080f-4e4d-a82a-0e5c18ea4eb0.txt server-63596917669.txt Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 22, 2016 Share Posted April 22, 2016 maybe the devices just don't like the 50fps video. as a test, try customizing the in-app bitrate to a low value to force the video to transcode Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 22, 2016 Author Share Posted April 22, 2016 Same problem... Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 22, 2016 Share Posted April 22, 2016 Ok, please provide new playback logs. thanks. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 22, 2016 Author Share Posted April 22, 2016 Oh sorry, you were right. When i set it to 420kb/s it works, but this is not a goot solution because the quality is low. I testet it on Edge and Chrome an both have the Problem. The client PC is fast enough (i7 3770). Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 22, 2016 Share Posted April 22, 2016 Well you might not need to go that low, just low enough to force the transcode. So try something that is just slightly lower than the bitrate of the video. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 22, 2016 Author Share Posted April 22, 2016 Then the problem is gone away, but I want to watch also on higher bitrates. Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 22, 2016 Share Posted April 22, 2016 Right, we need to force that particular video to transcode, I'm just not sure yet what the reason would be, but it could be the 50fps framerate. once we force it to transcode then you can keep your high bitrate setting and it will all just work. if you can post a copy of the video that would be helpful. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted April 22, 2016 Author Share Posted April 22, 2016 What do you mean with copy of the video. It occurs with all h264 Videos (all with 50fps -> europe) ... Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 22, 2016 Share Posted April 22, 2016 I mean an example video that i can use for testing. Link to comment Share on other sites More sharing options...
Luke 37054 Posted April 27, 2016 Share Posted April 27, 2016 Ok, i see it. Ultimately, we need to force this video to transcode, so I will have to find the right characteristic to check. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted May 6, 2016 Author Share Posted May 6, 2016 Is there any progress? Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 6, 2016 Share Posted May 6, 2016 Yes it's resolved for the next server release. 1 Link to comment Share on other sites More sharing options...
Benkuly 3 Posted May 22, 2016 Author Share Posted May 22, 2016 (edited) Sorry, but the problem still exists with newest release. Edited May 22, 2016 by Benkuly Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 22, 2016 Share Posted May 22, 2016 Sorry, but the problem still exists with newest release. Enough has changed that we need to start over and see post #2. Please provide new transcoding logs. Thanks. Link to comment Share on other sites More sharing options...
Benkuly 3 Posted May 22, 2016 Author Share Posted May 22, 2016 thanks remux-b6179318-bf13-4ae8-a480-113780fd150c.txt server-63599504982.txt Link to comment Share on other sites More sharing options...
Solution Luke 37054 Posted May 22, 2016 Solution Share Posted May 22, 2016 try refreshing this title from the detail screen, then play again and it should transcode. i chose not to have the new release force a reprobe of all video files so that is why this is necessary for videos already in the library. 1 Link to comment Share on other sites More sharing options...
Benkuly 3 Posted May 22, 2016 Author Share Posted May 22, 2016 Thanks that works is there an option to reprobe all files, because i dont want to do this with 100+ files... Link to comment Share on other sites More sharing options...
Luke 37054 Posted May 22, 2016 Share Posted May 22, 2016 you can do it from a top level folder in the metadata manager, the only problem is that you can't currently monitor the progress of that, so the only real way to know that it's finished is when the log stops moving. 1 Link to comment Share on other sites More sharing options...
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