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Subtitles will not load


mystic.bertie

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mystic.bertie

Hi guys, i dont usually use subtitles much but not long ago i managed to get Polish subtitles displaying fine when using the previous version of Emby, 100% of the time. With the new Emby it would only work for 2 out of 5 movies, after a bit of research, the movies that wont display the Polish subtitles actually have internal subtitles. See snapshot below.

 

I have tried the different settings for subtitles 'always' 'default' 'smart' and it wont make a difference. The Polish subtitles are only shown when the movie has no internal subtitles.

 

How can i fix this?

 

post-1214-0-73965900-1455722213_thumb.jpg

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  • 2 weeks later...
  • 3 weeks later...
mystic.bertie

any progress on this, its a nuisance having to use another player to play movies with subtitles.

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Please try a clean install of the latest version by uninstalling your current version. Thanks.

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mystic.bertie

Good news, reinstalling emby worked, my subtitles are now displaying fine. The CC button is now shown, it was missing before, all in all emby is much faster now, it was a bit slow before and it would hang while waiting on movies to start. It seems fine now.

 

More good news, my screen size is now fixed, madvr and evr+ both work fine now.

 

Yippeee many thanks once again. ;)

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nodiaque

I have a similar problem. playing any video with subtitle as srt doesn't work. It was working 3 days ago but suddently, subs aren't working in emby theater. I tried reinstalling theater, no joy. I do have the CC button, but when clicking and selecting subs, nothing change.

 

thank you

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mystic.bertie

I have a similar problem. playing any video with subtitle as srt doesn't work. It was working 3 days ago but suddently, subs aren't working in emby theater. I tried reinstalling theater, no joy. I do have the CC button, but when clicking and selecting subs, nothing change.

 

thank you

 

does switching between the video renderer help , i also noticed it wont play unless the subtitle file is the exact same name as the video file.

 

when you uninstall did you remove all traces and settings etc?

Edited by mystic.bertie
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nodiaque

The problem is with WMP, since ebt is using wmp. When using WMP, I get the same result, no subtitle for a particular set of file. They have embeded SRT file. Those with embeded ASS file work, and the external SRT also work (I manage to fix the other, but not that one). Using MPC-HC, no problem.

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mystic.bertie

I cant suggest anything more as im using external srt files. I dont know if internal subs would work or not.

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justpig

I am having similar problems with embedded srt and pgs subtitles not displaying and then crashing when using EVR+.

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  • 2 weeks later...
djonnie

Are you running the new Emby Theater? There are issues playing SRT files when using EVR+. On MadVR it should work fine, but not every computer has enough power to playback using MadVR.

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markle88

Yeah I am using the new Emby Theater. I am using EVR+ because madvr playback is very jumpy. EVR+ was working fine until a couple of days ago. Any suggestions?

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LqHnyBear

I'm having the same issue. Subtitle won't display with EVR+ and although MadVR works on my system the video get shifted up so there is a huge black bar on the bottom and the top of the video is cut off when I use MadVR.

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feardamhan

So MadVR works for me....no black bar. But jumpy as others mention. No perfect answer yet. EVR+ just stops playback as soon as it hits a subtitle in the srt file

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LqHnyBear

Can someone provide a sample video? Thanks

 

I sent one to babgvant in a PM. Maybe you can get it from him.

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feardamhan

Try this. First 60 seconds of Hundred Code Ep3. There is a subtitle kicks in within 5 seconds, which with EVR+ on my system means it stops playback and returns to the episode info in the library

 

Two files. mkv and external srt

https://www.dropbox.com/sh/erj9wqaf7dva3gq/AAAaHHc_ZFR3ZgKl5q0_2cDwa?dl=0
Edited by feardamhan
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babgvant

 

Try this. First 60 seconds of Hundred Code Ep3. There is a subtitle kicks in within 5 seconds, which with EVR+ on my system means it stops playback and returns to the episode info in the library

 

Two files. mkv and external srt

https://www.dropbox.com/sh/erj9wqaf7dva3gq/AAAaHHc_ZFR3ZgKl5q0_2cDwa?dl=0

 

I can't reproduce this issue. I get the first subtitle (~1s in), then the 2nd (at about 1m in), then the video ends (which is right since the sample is 1m 7s).

 

If you look at the event log do you see any WER messages?

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lorac

EVR+ is not showing subtitles in 2.18 on a fresh install. MADVR does. EVR+ is very buggy today. Episodes will suddenly skip ahead two shows and movies will play for a bit and then go back to the main movie screen. Very odd.

 

MADVR seems to always play subtitles though even through I have it configured for SMART.

Edited by lorac
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babgvant

EVR+ is not showing subtitles in 2.18 on a fresh install. MADVR does. EVR+ is very buggy today. Episodes will suddenly skip ahead two shows and movies will play for a bit and then go back to the main movie screen. Very odd.

 

MADVR seems to always play subtitles though even through I have it configured for SMART.

 

I don't see how a custom presenter would control playback in the way you describe. It's doesn't manage the graph in that way (actually doesn't touch it at all).

 

If you could provide a log with debug level logging enabled I can have a look. Without a log, reports like this aren't that useful.

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