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Blank Screen


xXSagaiaXx

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xXSagaiaXx

I'm getting a blank screen from the Android TV app when I'm watching a tv series and it tries to switch from one episode to another. I've included my log. I've looked at the log and saw where it's got a lot of server requests and error reports. I'm wondering if this is related to my earlier "Volley error" post. 

 

So this may be a 2 part question, Is my server too slow and getting bogged down, cause this is the only app accessing the server or is it the app itself?

 

Thanks,

S.

server-63584359205.zip

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Can you tell me exactly what you were watching and exactly what happened and when?

 

Also, if you are on a Google device, please enable debug options and re-create the problem and then immediately go back to the home screen an send a log. Thanks.

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xXSagaiaXx

I was watching a friend's tv episode and when it tries to go to another episode after the one I'm watching finishes, the screen goes blank. I'm using a nvidia shield console.

 

I'll enable the debugging option and recreate. When I do will it create a log on the shield or the server?

 

Sent from my SM-N920T using Tapatalk

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xXSagaiaXx

Okay, I just sent out the log from the app, I hope you get it. I couldn't get back into the app for a while cause it just kept opening to a blank screen and when I was able to get back into the app the log button wasn't visible until I went into setting and brought the cursor over the debug option, then it reappeared.

 

Thanks,

S.

Edited by xXSagaiaXx
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Did you re-create the problem before sending?  I don't see any playback in that log.

 

 

Also, if you are on a Google device, please enable debug options and re-create the problem and then immediately go back to the home screen an send a log. Thanks.

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xXSagaiaXx

Okay, I just sent out the log from the app, I hope you get it. I couldn't get back into the app for a while cause it just kept opening to a blank screen and when I was able to get back into the app the log button wasn't visible until I went into setting and brought the cursor over the debug option, then it reappeared.

 

Thanks,

S.

Yes I did and I was hoping this wouldn't have happened. As I mentioned in the above post, I couldn't get back into the app for a few minutes and when I did the send log button wasn't present. Only when I went back into settings and put the cursor on the debug option the button reappeared. I don't know but since that was the case it didn't capture a log of the issue. I don't know what u saw in the log in sent. I'll try again tonight when I get home.

 

Sent from my SM-N920T using Tapatalk

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So are you saying that the app is completely unresponsive when this happens?  That wasn't clear in your first post.  I thought you were just not seeing any video and could simply back out to the home screen of the app from there.

 

Have you always been trying with the same episode/series?  Does that next episode play properly on its own?

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xXSagaiaXx

My apologies for not making it clear. But yes the app is unresponsive, like I said the screen just goes grey and I have to back out to the shield launcher. When I try to go back into the emby app the screen goes grey, I do this a couple more times and I can finally get into the emby app. I haven't tried this with any other series than friend's but I'll try. It will play the next episode just fine on its own but when it tried to automatically, then it goes grey.

 

Sent from my SM-N920T using Tapatalk

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Okay, a grey unresponsive screen is an app crash (nice indication, huh?).

 

It appears to be related to subtitles.  What subs are trying to play by default?

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No, I mean how are your subtitle preferences set?  Are subs always played?

 

If you change it so that subs aren't played, does it work properly?

 

Then, if that works, can you select the subs once playback starts?

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xXSagaiaXx

I forget. How does one change the subtitle preferences in the android tv app. I know there set right now to always play subtitles.

 

Sent from my SM-N920T using Tapatalk

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xXSagaiaXx

You will love this. So I set it to not play subtitles by default. The first episode played fine without any subtitles and transitioned into the next episode just like it should. On the next episode, while it was playing I set it to play subtitles. Played the subtitles fine and transitioned to the next episode like it should. Subtitles were playing on the next episode but they weren't the correct subtitles. I went to select subtitles and it showed "none" selected. When I selected english the app crashed.

I sent in the log.

Edited by xXSagaiaXx
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Okay, thanks.  There is definitely some sort of issue with transitioning when subs are on.  I'm deep into some new development right now but will take a look at this as soon as I can.

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xXSagaiaXx

Not a problem. At least we know what's going on and how to avoid for the moment. Thanx.

 

Sent from my SM-N920T using Tapatalk

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  • 3 weeks later...

Please try setting your subtitle preferences back with the new version that was just released.  This should be fixed.

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xXSagaiaXx

Works great. Transitioned to the next episode with subtitle turned on and played like it should.

 

Thanks

 

Sent from my SM-N920T using Tapatalk

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