!Error. There was an error processing the request

[myhtpc 0]

Relatively “long time user, first time caller”

 

Emby Server 3.0.5781.0 installed on a Windows 8.1 HTPC alongside Emby Theater 3.0.5744.24672.

 

I am getting "!Error. There was an error processing the request" when I attempt to play a video file on my Emby Theater, but if I launch the Emby Web Client on the same PC as the same user, everything works as expected.

 

I have tried uninstalling and reinstalling Theater and also installing Theater under a new user user profile on the same PC with no success.  Other Theater installations on different PCs are running fine.

 

When the error occurs, i can see the below message in the Theatre log file

 

Retrieving the COM class factory for component with CLSID {FA10746C-9B63-4B6C-BC49-FC300EA5F256} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

System.Runtime.InteropServices.COMException

 

I have seen some posts on this forum with the same error, but am unable to find a fix. 

 

Any assistance greatly appreciated.

theater-63582897651.txt

[myhtpc 0]

Anyone have any thoughts? Comment from the vendor perhaps?

 

Thanks in advance.

[myhtpc 0]

I was really hoping someone from Emby would respond to this.

 

Seems silly to PAY for Emby Premiere when I cant even get my main HTPC working.  

 

A great idea would to get more people to support them would be to include some sort of support in the Emby Premiere fee.

 

Glad I only paid for it on a monthly basis

[Luke 37060]

Apologies. We are working extremely hard on a new version of the app, which you can learn about here:

 

http://emby.media/community/index.php?/blog/1/entry-249-coming-soon-the-new-emby-theater/

 

I will ask our video player expert to take a look at this. In the meantime, try making sure your video drivers are up to date, and make sure your windows sound settings are configured properly for your speaker setup.

[babgvant 143]

Relatively “long time user, first time caller”

 

Emby Server 3.0.5781.0 installed on a Windows 8.1 HTPC alongside Emby Theater 3.0.5744.24672.

 

I am getting "!Error. There was an error processing the request" when I attempt to play a video file on my Emby Theater, but if I launch the Emby Web Client on the same PC as the same user, everything works as expected.

 

I have tried uninstalling and reinstalling Theater and also installing Theater under a new user user profile on the same PC with no success.  Other Theater installations on different PCs are running fine.

 

When the error occurs, i can see the below message in the Theatre log file

 

Retrieving the COM class factory for component with CLSID {FA10746C-9B63-4B6C-BC49-FC300EA5F256} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

System.Runtime.InteropServices.COMException

 

I have seen some posts on this forum with the same error, but am unable to find a fix. 

 

Any assistance greatly appreciated.

 

FA10746C-9B63-4B6C-BC49-FC300EA5F256 is the EVR, a core component of Windows. Do you have any CODEC packs installed that might have FUBAR'd DirectShow on your PC?

 

ET includes madVR (an alternative video renderer). It would be worth a shot to see if that works.

[Luke 37060]

FA10746C-9B63-4B6C-BC49-FC300EA5F256 is the EVR, a core component of Windows. Do you have any CODEC packs installed that might have FUBAR'd DirectShow on your PC?

 

ET includes madVR (an alternative video renderer). It would be worth a shot to see if that works.

 

As always, thanks

[myhtpc 0]

Thank you for the suggestion babgvant.

 

I can confirm that there are no additional CODEC packs installed.  It is just a Windows 8.1 install with ESET AV, Emby Server and Emby Theater.

 

That said. setting Theater to use madVR fixed the issue.

 

Problem solved.  Thanks again.

[babgvant 143]

I'm glad that sorted the problem, but it is quite troubling that the EVR isn't registered on your system. Is it the standard version of 8.1 or could it be "N"?

[myhtpc 0]

Ahhhhhh... It is Windows N!

 

Not the best media to use to install a HTPC.

 

Is the codec usually installed (or not as in this case) with Windows Media Player?

 

Thanks again and hopefully this thread is useful to any others having a similar issue.

[Luke 37060]

i've never even heard of Windows N. how common is that?

[Latchmor 584]

i've never even heard of Windows N. how common is that?

 

Yeah it's been around since 7. See here http://blog.bitcollectors.com/adam/2013/03/windows-vista-and-7-n-k-kn-special-editions/

[Delphi 83]

http://www.cnet.com/news/windows-7-n-the-n-editions-explained/

[Latchmor 584]

Ahhhhhh... It is Windows N!

 

Not the best media to use to install a HTPC.

 

Is the codec usually installed (or not as in this case) with Windows Media Player?

 

Thanks again and hopefully this thread is useful to any others having a similar issue.

 

Hi, i looks like you can install a Media Feature Pack to make N versions the same as the normal version http://blog.bitcollectors.com/adam/2013/03/windows-vista-and-7-n-k-kn-special-editions/

[babgvant 143]

Ahhhhhh... It is Windows N!

 

Not the best media to use to install a HTPC.

 

Is the codec usually installed (or not as in this case) with Windows Media Player?

 

Thanks again and hopefully this thread is useful to any others having a similar issue.

 

That explains that . I knew that "N" didn't include WMP, but I wasn't aware that it was missing the basic building blocks as well.

[Danee 57]

Yeah it's been around since 7. See here http://blog.bitcollectors.com/adam/2013/03/windows-vista-and-7-n-k-kn-special-editions/

Ahhhhhh, Windows N versions, that was money well spend by the EC.... Been around since Windows XP!