cferriter 0 Posted October 4, 2015 Share Posted October 4, 2015 (edited) I recently upgraded my "old" Surface Pro to Win10 and decided to purchase the Emby Win10 Store App. I cannot get the app to play any file that requires transcoding. I searched the forums high and low, trying many recommendations for other issues, but no luck. It will play direct videos without issue. When I try to play a video that requires transcoding(DTS audio h264 MKV), the app just displays the Loading with the circle icon indefinitely but never plays. When I look at the logs each attempt has a log that states the same: Sequence: 122Date/time: 2015-10-04T20:55:21.2564768+00:00Level: ERRORThread: 3Logger: PlaybackService------------------------Jurassic World : Media Failed Error:------------------------Session: {"PackageArchitecture":"Neutral","PackageFullName":"436337Illusions.com.MediaBrowser_3.4.4.353_neutral__77hd5e1v1hqs4","PackagePublisher":"CN=CA9FBA89-9B8C-4501-9177-37B89E41D3FF","PackagePublisherId":"77hd5e1v1hqs4","PackageResourceId":"","PackageVersion":"3.4.4.353","InstallationId":"b8439dfc-5f31-4e64-814f-312701f08571"} I decided to give Smart Player for Emby a try and it will transcode the same files without issue, which makes me think my server config is good. Also, I'm also not seeing a transcode log file on the server when I used Emby Win10 app but I do with Smart Player. Any ideas?? Thanks in advance Edited October 4, 2015 by cferriter Link to comment Share on other sites More sharing options...
Jaster91 7 Posted October 5, 2015 Share Posted October 5, 2015 I've got the very same problem since the last update for win8.1. As reporter above smart player works fine instead. Link to comment Share on other sites More sharing options...
goodeye 0 Posted October 5, 2015 Share Posted October 5, 2015 (edited) Hi, Win8.1 app is also doing this, displaying the loading circle indefinitely. I just purchased the smart player to try it, and clicking the play button does nothing. Bob Edited October 5, 2015 by goodeye Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted October 5, 2015 Share Posted October 5, 2015 I'm running into this very same issue. As far as I can tell, it has been this way since the last Windows update on Tuesday Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 5, 2015 Share Posted October 5, 2015 We're happy to help. Can everyone here please see: http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted October 5, 2015 Share Posted October 5, 2015 (edited) It appears I have the same issue. Things that playback direct are fine. Transcoded video isn't loading. Server version Version 3.0.5724.6. Windows App Store client version 3.4.4.353. I played back a H264 DVD conversion with AC3 sound in the app without issue. It did direct playback. I loaded a h264 blu-ray conversion with DTS-HD MA sound in the web client and it ran fine. I loaded the exact same video in the win 10 app client and it never loads. There is nothing in the server log during the failed playback from the win 10 app. The transcode log for that session never gets created. The app client log only shows the following: 301|2015-10-05T17:41:00.8721548+00:00|INFO|3|PlaybackService|Playing item: Avengers: Age of Ultron, Position: 0307|2015-10-05T17:41:00.9065547+00:00|ERROR|3|PlaybackService|Avengers: Age of Ultron : Media Failed Error: If there's a way to pull more data let me know. Obviously 'it doesn't work and it generates no logs' is not a solid place to start working. Edited October 5, 2015 by Deathsquirrel Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted October 5, 2015 Share Posted October 5, 2015 It appears I have the same issue. Things that playback direct are fine. Transcoded video isn't loading. Server version Version 3.0.5724.6. Windows App Store client version 3.4.4.353. I played back a H264 DVD conversion with AC3 sound in the app without issue. It did direct playback. I loaded a h264 blu-ray conversion with DTS-HD MA sound in the web client and it ran fine. I loaded the exact same video in the win 10 app client and it never loads. There is nothing in the server log during the failed playback from the win 10 app. The transcode log for that session never gets created. The app client log only shows the following: 301|2015-10-05T17:41:00.8721548+00:00|INFO|3|PlaybackService|Playing item: Avengers: Age of Ultron, Position: 0 307|2015-10-05T17:41:00.9065547+00:00|ERROR|3|PlaybackService|Avengers: Age of Ultron : Media Failed Error: If there's a way to pull more data let me know. Obviously 'it doesn't work and it generates no logs' is not a solid place to start working. This is what I am running into as well. Here is the App's log when I have the failed playback: Sequence: 128 Date/time: 2015-10-05T17:47:17.3260310+00:00 Level: ERROR Thread: 3 Logger: PlaybackService ------------------------ The Walking Dead : Media Failed Error: ------------------------ Session: {"PackageArchitecture":"Neutral","PackageFullName":"436337Illusions.com.MediaBrowser_3.4.4.353_neutral__77hd5e1v1hqs4","PackagePublisher":"CN=CA9FBA89-9B8C-4501-9177-37B89E41D3FF","PackagePublisherId":"77hd5e1v1hqs4","PackageResourceId":"","PackageVersion":"3.4.4.353","InstallationId":"9961d28c-f480-4e1d-89fe-701c75400738"} No server side transcode log is created. Server Log Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 5, 2015 Share Posted October 5, 2015 thanks for the reports. i am working with 7Illusions on this. Link to comment Share on other sites More sharing options...
7illusions 1249 Posted October 9, 2015 Share Posted October 9, 2015 This should be resolved in the latest version which was released today. Link to comment Share on other sites More sharing options...
Deathsquirrel 741 Posted October 9, 2015 Share Posted October 9, 2015 (edited) That got it. I'm not being cruelly deprived of watching Blazing Saddles any longer. Edited October 9, 2015 by Deathsquirrel Link to comment Share on other sites More sharing options...
cferriter 0 Posted October 10, 2015 Author Share Posted October 10, 2015 Working now, thank you! Link to comment Share on other sites More sharing options...
iam4uk 26 Posted December 12, 2015 Share Posted December 12, 2015 No, it does not work. I just bought this app for Windows 10. It plays nothing. Link to comment Share on other sites More sharing options...
Luke 37060 Posted December 12, 2015 Share Posted December 12, 2015 No, it does not work. I just bought this app for Windows 10. It plays nothing. Hi, for media playback issues please see how to report a problem so that we can best help you. thanks. Link to comment Share on other sites More sharing options...
7illusions 1249 Posted December 12, 2015 Share Posted December 12, 2015 @@iam4uk if the app doesn't play anything, my guess is you've installed a codec pack that has altered the mediafoundation settings in Windows? Is that the case? Link to comment Share on other sites More sharing options...
iam4uk 26 Posted December 12, 2015 Share Posted December 12, 2015 @@iam4uk if the app doesn't play anything, my guess is you've installed a codec pack that has altered the mediafoundation settings in Windows? Is that the case? I've installed no CODECs on this brand new computer. Link to comment Share on other sites More sharing options...
jds828 24 Posted December 31, 2015 Share Posted December 31, 2015 (edited) I just tested this on a new Win 10 Tablet. A bit of info that may help you find a fix. When I try to transcode m4v or mp4 it fails. The same video transcoded from mkv works fine. EDIT: Cancel that. It's stopped playing any now. EDIT 2: I disabled hardware acceleration on the audio as suggested by swhitmore in the other thread and both mkv and mp4 both play fine when transcoded. Downside is that now the subtitles have stopped working. Edited January 5, 2016 by jds828 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now