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Emby not fetching tv show information unless manual refresh


gardar

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gardar

After my emby library scan a lot of episodes are missing information like the name of the episode etc. from thetvdb.

 

 

But if I click refresh on a episode or on a season in the metadata manager the information gets updated correctly.

 

 

 

Is this normal behaviour?

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gardar

Sure thing, for example before a refresh:

 

 

 

Hannibal
- S02
-- Hannibal.S02E01.BDRip.x264
-- Hannibal.S02E02.BDRip.x264
-- Hannibal.S02E03.BDRip.x264
-- Hannibal.S02E04.BDRip.x264
-- Hannibal.S02E05.BDRip.x264

etc.
 

Then I do a manual refresh and end up with this:

Hannibal
- S02
-- Kaiseki
-- Sakizuke
-- Hassun
-- Takiawase
-- Mukōzuke

Before I do a refresh it looks as Emby has only fetched information for the tv show name and not for the season.
In the metadata manager I can see the name, status, vote count, website, overview, etc. for the show itself but the episodes don't contain such information, but after I do a refresh on a single episode or a season all the information gets fetched for the show.

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please enable debug logging under advanced. then if you could repeat by adding new content that exhibits this behavior, then i can get an idea of what's going on. thanks.

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  • 2 weeks later...
gardar

Sorry for getting so late back to you Luke.

 

 

I have enabled debug logging and this is what I get.

 

 

The Show is named "How Drugs Work"

 

The show information is fetched successfully but not for the episodes. The information for the episodes is fetched when I press refresh on the whole series.

 

 

In the log I find this information when the show is discovered. There is nothing printed in the log when I press manually "refresh".

2015-08-09 18:18:40.8461 Info - App: HttpClientManager GET: http://www.thetvdb.com/api/GetSeries.php?seriesname=How.Drugs.Work&language=en
2015-08-09 18:18:41.2621 Info - App: TVDb Provider - Could not find How.Drugs.Work. Check name on Thetvdb.org.
2015-08-09 18:18:41.2635 Info - App: HttpClientManager GET: http://www.omdbapi.com/?plot=short&r=json&t=How.Drugs.Work&type=series
2015-08-09 18:18:41.4363 Info - App: HttpClientManager GET: http://www.thetvdb.com/api/GetSeries.php?seriesname=How.Drugs.Work&language=en
2015-08-09 18:18:41.8070 Info - App: TVDb Provider - Could not find How.Drugs.Work. Check name on Thetvdb.org.
2015-08-09 18:18:41.8070 Info - App: MovieDbProvider: Finding id for item: How.Drugs.Work
2015-08-09 18:18:41.8077 Info - App: HttpClientManager GET: http://api.themoviedb.org/3/search/tv?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=How.Drugs.Work&language=en
2015-08-09 18:18:42.0925 Info - App: HttpClientManager GET: http://api.themoviedb.org/3/search/tv?api_key=f6bd687ffa63cd282b6ff2c6877f2669&query=How+Drugs+Work&language=en
2015-08-09 18:18:42.4863 Info - App: HttpClientManager GET: http://api.themoviedb.org/3/tv/38283?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=credits,images,keywords,external_ids,videos&language=en&include_image_language=en,null
2015-08-09 18:18:42.9839 Info - App: HttpClientManager GET: http://www.thetvdb.com/api/B89CE93890E9419B/series/218991/all/en.zip
2015-08-09 18:18:43.3606 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/posters/218991-1.jpg
2015-08-09 18:18:44.2235 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/graphical/218991-g2.jpg
2015-08-09 18:18:45.0383 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/fanart/original/218991-2.jpg
2015-08-09 18:18:49.1238 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/fanart/original/218991-1.jpg
2015-08-09 18:18:50.8012 Info - App: HttpClientManager GET: http://webservice.fanart.tv/v3/tv/218991?api_key=5c6b04c68e904cfed1e6cbc9a9e683d4&client_key=950703c4aba764012d71ca16e875a294
2015-08-09 18:18:50.9221 Info - App: HttpClientManager GET: http://assets.fanart.tv/fanart/tv/218991/clearlogo/HowDrugsWork-218991.png
2015-08-09 18:18:51.1156 Info - App: HttpClientManager GET: http://assets.fanart.tv/fanart/tv/218991/tvthumb/HowDrugsWork-218991.jpg
2015-08-09 18:18:51.3059 Info - App: HttpClientManager GET: http://api.themoviedb.org/3/tv/38283/season/1?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=images,keywords,external_ids,credits,videos&language=en&include_image_language=en,null
2015-08-09 18:18:51.9563 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/seasons/218991-1.jpg
2015-08-09 18:18:52.7893 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/seasonswide/218991-1.jpg
2015-08-09 18:18:54.1050 Error - App: Error in Nfo
	*** Error Report ***
	Version: 3.0.5675.1
	Command line: /opt/emby-server/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server
	Operating system: Unix 3.16.0.4
	Processor count: 4
	64-Bit OS: False
	64-Bit Process: False
	Program data path: /var/lib/emby-server
	Mono: 4.0.1 (tarball Tue Jun  2 13:33:39 UTC 2015)
	Application Path: /opt/emby-server/MediaBrowser.Server.Mono.exe
	Text node cannot appear in this state.  Line 2, position 1.
	System.Xml.XmlException
	  at Mono.Xml2.XmlTextReader.ReadText (Boolean notWhitespace) [0x00000] in <filename unknown>:0 
	  at Mono.Xml2.XmlTextReader.ReadContent () [0x00000] in <filename unknown>:0 
	  at Mono.Xml2.XmlTextReader.Read () [0x00000] in <filename unknown>:0 
	  at System.Xml.XmlTextReader.Read () [0x00000] in <filename unknown>:0 
	  at Mono.Xml.XmlFilterReader.Read () [0x00000] in <filename unknown>:0 
	  at System.Xml.XmlReader.MoveToContent () [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.BaseNfoParser`1[MediaBrowser.Controller.Entities.TV.Episode].Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.String metadataFile, System.Xml.XmlReaderSettings settings, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.BaseNfoParser`1[MediaBrowser.Controller.Entities.TV.Episode].Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.String metadataFile, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.EpisodeNfoParser.Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.Collections.Generic.List`1 images, System.String metadataFile, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Providers.EpisodeNfoProvider.Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 result, System.String path, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Providers.BaseNfoProvider`1+<GetMetadata>c__async0[MediaBrowser.Controller.Entities.TV.Episode].MoveNext () [0x00000] in <filename unknown>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[MediaBrowser.Controller.Providers.LocalMetadataResult`1[MediaBrowser.Controller.Entities.TV.Episode]].GetResult () [0x00000] in <filename unknown>:0 
	  at MediaBrowser.Providers.Manager.MetadataService`2+<RefreshWithProviders>c__async2[MediaBrowser.Controller.Entities.TV.Episode,MediaBrowser.Controller.Providers.EpisodeInfo].MoveNext () [0x00000] in <filename unknown>:0 
	
2015-08-09 18:18:54.1058 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/episodes/218991/3428291.jpg
2015-08-09 18:18:55.6565 Error - App: Error in Nfo
	*** Error Report ***
	Version: 3.0.5675.1
	Command line: /opt/emby-server/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server
	Operating system: Unix 3.16.0.4
	Processor count: 4
	64-Bit OS: False
	64-Bit Process: False
	Program data path: /var/lib/emby-server
	Mono: 4.0.1 (tarball Tue Jun  2 13:33:39 UTC 2015)
	Application Path: /opt/emby-server/MediaBrowser.Server.Mono.exe
	Text node cannot appear in this state.  Line 2, position 1.
	System.Xml.XmlException
	  at Mono.Xml2.XmlTextReader.ReadText (Boolean notWhitespace) [0x00000] in <filename unknown>:0 
	  at Mono.Xml2.XmlTextReader.ReadContent () [0x00000] in <filename unknown>:0 
	  at Mono.Xml2.XmlTextReader.Read () [0x00000] in <filename unknown>:0 
	  at System.Xml.XmlTextReader.Read () [0x00000] in <filename unknown>:0 
	  at Mono.Xml.XmlFilterReader.Read () [0x00000] in <filename unknown>:0 
	  at System.Xml.XmlReader.MoveToContent () [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.BaseNfoParser`1[MediaBrowser.Controller.Entities.TV.Episode].Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.String metadataFile, System.Xml.XmlReaderSettings settings, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.BaseNfoParser`1[MediaBrowser.Controller.Entities.TV.Episode].Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.String metadataFile, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Parsers.EpisodeNfoParser.Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 item, System.Collections.Generic.List`1 images, System.String metadataFile, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Providers.EpisodeNfoProvider.Fetch (MediaBrowser.Controller.Providers.LocalMetadataResult`1 result, System.String path, CancellationToken cancellationToken) [0x00000] in <filename unknown>:0 
	  at MediaBrowser.XbmcMetadata.Providers.BaseNfoProvider`1+<GetMetadata>c__async0[MediaBrowser.Controller.Entities.TV.Episode].MoveNext () [0x00000] in <filename unknown>:0 
	--- End of stack trace from previous location where exception was thrown ---
	  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00000] in <filename unknown>:0 
	  at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[MediaBrowser.Controller.Providers.LocalMetadataResult`1[MediaBrowser.Controller.Entities.TV.Episode]].GetResult () [0x00000] in <filename unknown>:0 
	  at MediaBrowser.Providers.Manager.MetadataService`2+<RefreshWithProviders>c__async2[MediaBrowser.Controller.Entities.TV.Episode,MediaBrowser.Controller.Providers.EpisodeInfo].MoveNext () [0x00000] in <filename unknown>:0 
	
2015-08-09 18:18:55.6573 Info - App: HttpClientManager GET: http://www.thetvdb.com/banners/episodes/218991/3428301.jpg
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  • 4 months later...

Since your original info was from several releases ago, it's best to start over and provide new information. Please test with a brand new tv series, if you could.

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  • 3 years later...
mtouchto

Why does Emby retrieve the synopsis of some tv show season episodes and not other. For example, all of the Dr. Katz episode have a short synopsis of each episode. Blacklist series has none. There are many other examples of Emby not retrieving for TV series episodes. I have tried scanning all libraries but has done no good. Anyone have any possible solutions? I really think Emby is a great media server. Just wondering if there is something I can do to make it even better for me. 

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Why does Emby retrieve the synopsis of some tv show season episodes and not other. For example, all of the Dr. Katz episode have a short synopsis of each episode. Blacklist series has none. There are many other examples of Emby not retrieving for TV series episodes. I have tried scanning all libraries but has done no good. Anyone have any possible solutions? I really think Emby is a great media server. Just wondering if there is something I can do to make it even better for me. 

 

I'll respond in your new topic:

https://emby.media/community/index.php?/topic/67543-emby-only-retrieving-some-tv-series-episode-information-and-not-others

 

Thanks.

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