Yatyas 1 Posted July 2, 2015 Share Posted July 2, 2015 I paid for emby back before it was free and now have paid to unlock the guide. Unfortunately after wiping my phone and reinstalling everything, I am now getting the "unlock guide" message. Anyone know of a way to fix this? Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 2, 2015 Share Posted July 2, 2015 Did you unlock via supporter or google play? Link to comment Share on other sites More sharing options...
Yatyas 1 Posted July 6, 2015 Author Share Posted July 6, 2015 Google Play Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 6, 2015 Share Posted July 6, 2015 Did you sign into the device with the same google play account? Link to comment Share on other sites More sharing options...
Yatyas 1 Posted July 6, 2015 Author Share Posted July 6, 2015 Yes. I only have one. Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 6, 2015 Share Posted July 6, 2015 please grab a log from the device http://emby.media/community/index.php?/topic/2344-android-mobile/ Link to comment Share on other sites More sharing options...
slaxer07 0 Posted July 8, 2015 Share Posted July 8, 2015 I paid for emby back before it was free and now have paid to unlock the guide. Unfortunately after wiping my phone and reinstalling everything, I am now getting the "unlock guide" message. Anyone know of a way to fix this? +1 If we purchased the Media Browser app prior to it becoming free is the guide supposed to be unlocked? Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 8, 2015 Share Posted July 8, 2015 +1 If we purchased the Media Browser app prior to it becoming free is the guide supposed to be unlocked? Unfortunately no, sorry. It was built and managed by a different developer, and all of the funds went to that person. Everything you paid for will always remain available to you. The unlock is only related to new development, however, if you are an Emby supporter then no unlock is necessary. Link to comment Share on other sites More sharing options...
Yatyas 1 Posted July 10, 2015 Author Share Posted July 10, 2015 Actually after rebooting the server and on my phone uninstalling, deleting the app directory and reinstalling it seems to be working now. 1 Link to comment Share on other sites More sharing options...
Luke 37057 Posted July 10, 2015 Share Posted July 10, 2015 Well done. Link to comment Share on other sites More sharing options...
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