Movie Collections not populating in Fire TV client

[Chuck 17]

The Collections folder, generated with Auto Boxsets, shows available collections in the Web client.  But, the folder is empty in the Fire TV client.

[CBers 6770]

You running the test version, 53a?

 

I see content in the Collections view on the FTV, as well as collections in my Movies view.

[ebr 14910]

Are you sure this isn't a Parental Controls situation?

[Chuck 17]

Haven't enabled, or even gone into the parental controls.

[ebr 14910]

What about library access?  Using the exact same user in both clients?

 

If it isn't something like that then it must be an error of some sort occurring.  Can you see anything in the server log?

[PhilWhite 64]

I have the same issue -- cannot see Collections on the Fire TV.  There is a folder for Collections on the Fire client but the screen is black when clicking the folder.  Everything shows well in the web client.

[Chuck 17]

Just checked all users (there are 3, one administrator and the other two with specific access definitions), and all users can see the collections with the web client.

 

I don't see anything specific in the log other than that the server is "watching" the collections.

 

Is there some logging you'd like to see?

Edited June 26, 2015 by Chuck

[ebr 14910]

Bring up the collections item in the Fire and then look at your server log and see if you can find any errors.

 

Maybe the latest server introduced a change that has broken something.

[PhilWhite 64]

I think this is the relevant log for my situation.  It looks like it simply says that Collections was not found.

 

Log: server-63571008490.txt

 

Sorry, I'm not sure what information is the most relevant, so I included the entire log.

[Chuck 17]

Here's the log requested.

 

I stopped the server, went to the FireTV client, opened the Collections (it was blank), stopped and restarted the server.

 

I did go into the Live TV folder as well, in the event this log segment catches the other challenge for http://emby.media/community/index.php?/topic/22784-fire-tv-client-not-showing-scheduled-recordings/

Log.txt

Edited June 27, 2015 by Chuck

[ebr 14910]

I don't see any errors with the retrieval but I do see this:

2015-06-27 18:19:17.4265 Debug - App: Running BoxSetXmlProvider for \\DISKSTATION\Movies\The Boy Who Cried Wolf .. and more children�s fables
2015-06-27 18:19:17.4575 Error - App: Error in Emby Xml
	*** Error Report ***
	Version: 3.0.5641.4
	Command line: C:\Users\Chuck\AppData\Roaming\MediaBrowser-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 12
	64-Bit OS: True
	64-Bit Process: False
	Program data path: C:\Users\Chuck\AppData\Roaming\MediaBrowser-Server
	Application Path: C:\Users\Chuck\AppData\Roaming\MediaBrowser-Server\system\MediaBrowser.ServerApplication.exe
	Root element is missing.
	System.Xml.XmlException
	   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
	   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
	   at System.Xml.XmlTextReaderImpl.Read()
	   at System.Xml.XmlReader.MoveToContent()
	   at MediaBrowser.Controller.Providers.BaseItemXmlParser`1.Fetch(T item, String metadataFile, XmlReaderSettings settings, Encoding encoding, CancellationToken cancellationToken)
	   at MediaBrowser.Controller.Providers.BaseItemXmlParser`1.Fetch(T item, String metadataFile, CancellationToken cancellationToken)
	   at MediaBrowser.LocalMetadata.Providers.BoxSetXmlProvider.Fetch(LocalMetadataResult`1 result, String path, CancellationToken cancellationToken)
	   at MediaBrowser.LocalMetadata.BaseXmlProvider`1.<GetMetadata>d__0.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
	   at MediaBrowser.Providers.Manager.MetadataService`2.<RefreshWithProviders>d__2c.MoveNext()

That means there is an invalid xml file in that collection.  That really shouldn't be causing this problem, but maybe...

[Chuck 17]

There were a couple of collection.xml files, hold overs from manual boxsets.  I've removed those files and run a media library scan.

 

Unfortunately, still no go with collections being populated in the FireTV client.  The web client does show the collections.

 

There was a challenge with Auto Boxsets when I first did the clean install, where it seemed to only pick up five of the 50 collections, and I did create the others using the metadata manager.  Though, not sure that this is pertinent.

[ebr 14910]

Okay.  I don't have my testing Fire TV hooked back up yet (we took it with us to the Keys) but I'll get that re-installed sometime today and see if I can reproduce.

[ebr 14910]

I can't reproduce.  The Collections view is working fine for me so we are going to have to dig into what may be different on your end.

 

Give me absolute step-by-step descriptions of what you are looking at with both clients.

[drakus72 17]

@@ebr I think it is a setting on his end somewhere. I personally don't use the collections view but have tried it on all my Amazon fire sticks/box and rokus and it all works well.

 

Just hoping for delete in amazon fire tv.

 

@@Chuck maybe some screenshots of your settings both server and per user settings.

Edited July 1, 2015 by drakus72

[PhilWhite 64]

Chuck,

 

Are you using path substitutions?

[Chuck 17]

I'm not using any path substitutions, it's a generic default install.

 

Are there specific screen shots that would be valuable?

[Chuck 17]

Here's what I'm seeing ...

 

Web client home page;

 

 

Web client collections;

 

 

FireTV home page;

 

 

FireTV collections;

 

 

I added the custom folder image for Collections with the metadata manager due to the original image was a simple folder as opposed to the compilation images generated by the other folders.

Edited July 3, 2015 by Chuck

[ebr 14910]

There must be an error occurring on the Fire side to get a totally blank screen like that.  

 

I may need to build in an easter egg to send the log for cases like this.

[Chuck 17]

For what it's worth, I have 2 FireTV clients, both exhibiting the same behavior.

[ebr 14910]

For what it's worth, I have 2 FireTV clients, both exhibiting the same behavior.

 

Yeah, because whatever it is is probably related to the actual data/collections or the server configuration.

[Chuck 17]

My guess too.  Thoughts on configurations that may impact this?  Happy to send screen shots, but didn't want to capture every configuration page.  Just let me know what we can do to look a bit deeper.

[PhilWhite 64]

I'm not using any path substitutions, it's a generic default install.

 

Are there specific screen shots that would be valuable?

OK, thanks.  I am and was only wondering if that might be something in common since we have the same issue seeing Collections on the FireTV (in the Emby app).  I don't know why it would matter (using path substitution), but it doesn't anyway -- so moot point.

 

The other strange thing is that the FireTV is certainly capable of showing Collections, since when I use Emby for Kodi my collections show in Movie 'sets' in Kodi.  Unfortunately I don't remember if I could see Collections in the Emby app on Fire TV before the latest server update.

Edited July 5, 2015 by PhilWhite

[rice 3]

I have the same problem. 

 

I've gone through several reinstalls of the Emby Server and I still can't get collections to work for the FireTV app. Collections can been seen on the web client and the android client but not the Fire TV.

 

Also did a factory reset on the Fire TV and installed nothing but Emby. Still doesn't work. 

Edited July 25, 2015 by rice

[ebr 14910]

How were your collections created?