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Install failed


Nologic
Go to solution Solved by ebr,

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Nologic

I downloaded the installer...which launched the web installer...and I can't find it anywhere on my system. Not on the desktop, start menu for current user or all users...no folder in program files or the (x86) version.

 

What was found:

C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_4a237d1c
C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_4b9e9aaa
C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_38c88c58
C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_43f680b4
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655
C:\Users\Guy\AppData\Local\Apps\2.0\Data\TXXJMNBP.A4X\GAKGVY47.WB3\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1.cdf-ms
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1.manifest
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby..tion_bcfe77cdcab92fb5_0003.0000_none_d2434a38bcba010c.cdf-ms
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby..tion_bcfe77cdcab92fb5_0003.0000_none_d2434a38bcba010c.manifest
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.cdf-ms
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe
C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.8156.dmp
C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.11464.dmp
C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.14360.dmp
C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.18880.dmp
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.cdf-ms
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1\Emby.Theater.Installer.exe.config
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.config
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.manifest
C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.manifest
C:\Users\Guy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1PAUG9MS\Emby.Theater.Installer[1].application

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Did the installer complete or was there an error?

 

Look in the KB section out here for an article on trouble installing.

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Nologic

There was no error given, no final dialog...just went silently into the night. ;)

 

I'll look into things further...but I attached a video, showing whats going on...or actually whats not going on.

 

Just check runtimes

-----------------Log Info-------------------------
atmzzrSystemCheck:  v2.7prev
Generated:          2015-05-26 14:27:30 (UTC -7)
Computer:           GUY-PC
Domain|Workgroup:   WORKGROUP | WORKGROUP
User:               Guy-PC\Guy
                    (Guy)
--------------------------------------------------

---------------System check-----------------------
System:             Windows 7 Ultimate  (6.1.7601)
Version:            Service Pack 1
Type:               64-bit (x64)

Internet Explorer:  11.0.9600.17801
Media Player:       12.0.7601.18741
DirectX:            11 (6.01.7601.17514)

Flash ActiveX:      17.0.0.188
Flash Plugin:       17.0.0.188 [NPAPI|---]
Shockwave:          12.1.8.158
Adobe AIR:          14.0.0.178
Silverlight:        5.1.40416.0
Java RE:            8.0.45 (v8u45) [x86|x64]

VC++ 2005:          8.0.50727.6195 [x86|x64]
VC++ 2008:          9.0.30729.6161 [x86|x64]
VC++ 2010:          10.0.40219.1 [x86|x64]
VC++ 2012:          11.0.51106.1 [x86|x64]
VC++ 2013:          12.0.21005.1 [x86|x64]

.NET v1.1:          ---- (not available*)
.NET v2.0:          2.0.50727.5420
.NET v3.0:          3.0.30729.5420
.NET v3.5:          3.5.30729.5420
.NET v4.5 CP:       4.5.51209
.NET v4.5 EX:       4.5.51209
--------------------------------------------------

Installer File Hashes

CRC32: 2C59C6D8
MD5:   B1FE2FF9158D2DA062DEF71374BA3DE4
SHA-1: E83B6189CD35883184FB25607B67F34E6BE9D76B

I disabled: PeerBlock, Eset (firewall & Anivirus) which didn't change a thing.

 

Not sure if you can make use of the dump information. (MediaFire)

Location:

C:\Users\Guy\AppData\Local\CrashDumps\

Okay while a whole lot more readable...not sure if the report archive info will help...but here it is. (MediaFire)

Location:

C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\

Okay info from the Properties Dialog, via the Details Tab:

File version       11.0.60315.1
Product version    11.0.60315.1
Copyright          © Microsoft Corporation. All rights reserv...
Size               431 KB
Date modified      5/ 26/ 2015   2:12 AM
Language           English (United States)
Original filename  setup.exe

Silent Fail.zip

Edited by Nologic
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Nologic

I didn't see in info in the Wiki that looked like it would help fix this issue...anyone else running into this...or have any suggestions?

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Nologic

Doh! I'm blind as a bat....anyways ran the command...downloaded a fresh installer...ran it...and still not love. :(

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I couldn't view your video so please describe exactly what you do and exactly what happens.  Also look in the Windows event viewer for any related errors or messages.

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Nologic

Try watching the video with VLC.

 

Basically the installer starts, connects to the net...then dies silently...not error dialogs or anything.

 

 

Event Viewer:

Log Name:      Application
Source:        .NET Runtime
Date:          5/31/2015 1:46:13 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Guy-PC
Description:
Application: Emby.Theater.Installer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 628AEE4C

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-31T20:46:13.000000000Z" />
    <EventRecordID>4772</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Guy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Emby.Theater.Installer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 628AEE4C
</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          5/31/2015 1:46:14 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Guy-PC
Description:
Faulting application name: Emby.Theater.Installer.exe, version: 3.0.5625.22428, time stamp: 0x5565fe88
Faulting module name: AppProfiles.dll, version: 1.0.5.5, time stamp: 0x5277f418
Exception code: 0xc0000005
Fault offset: 0x0002ee4c
Faulting process id: 0x53c8
Faulting application start time: 0x01d09be2d52378ae
Faulting application path: C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa519532f7615\Emby.Theater.Installer.exe
Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll
Report Id: 13459310-07d6-11e5-8b93-60a44cb197af
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-31T20:46:14.000000000Z" />
    <EventRecordID>4773</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Guy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Emby.Theater.Installer.exe</Data>
    <Data>3.0.5625.22428</Data>
    <Data>5565fe88</Data>
    <Data>AppProfiles.dll</Data>
    <Data>1.0.5.5</Data>
    <Data>5277f418</Data>
    <Data>c0000005</Data>
    <Data>0002ee4c</Data>
    <Data>53c8</Data>
    <Data>01d09be2d52378ae</Data>
    <Data>C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa519532f7615\Emby.Theater.Installer.exe</Data>
    <Data>C:\Program Files (x86)\RadeonPro\AppProfiles.dll</Data>
    <Data>13459310-07d6-11e5-8b93-60a44cb197af</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Windows Error Reporting
Date:          5/31/2015 1:46:19 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Guy-PC
Description:
Fault bucket 1286316286, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Emby.Theater.Installer.exe
P2: 3.0.5625.22428
P3: 5565fe88
P4: AppProfiles.dll
P5: 1.0.5.5
P6: 5277f418
P7: c0000005
P8: 0002ee4c
P9: 
P10: 

Attached files:
C:\Users\Guy\AppData\Local\Temp\WER7F41.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_51dc7d1fda3ddb211f282f4b5dc7f92e94496_447993f9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 13459310-07d6-11e5-8b93-60a44cb197af
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-31T20:46:19.000000000Z" />
    <EventRecordID>4774</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Guy-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1286316286</Data>
    <Data>17</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Emby.Theater.Installer.exe</Data>
    <Data>3.0.5625.22428</Data>
    <Data>5565fe88</Data>
    <Data>AppProfiles.dll</Data>
    <Data>1.0.5.5</Data>
    <Data>5277f418</Data>
    <Data>c0000005</Data>
    <Data>0002ee4c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Guy\AppData\Local\Temp\WER7F41.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_51dc7d1fda3ddb211f282f4b5dc7f92e94496_447993f9</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>13459310-07d6-11e5-8b93-60a44cb197af</Data>
    <Data>0</Data>
  </EventData>
</Event>
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  • Solution

Perhaps an error in your graphics drivers?

Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll
  • Like 1
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Nologic

Okay problem solved...not actually the video drivers, but a companion application that tweaks video settings in the drivers themselves.

 

It appears RadeonPro can not be loaded ether during install of Emby Theater or when trying to use Emby Theater...in ether case Theater will fail because of RadeonPro being loaded in memory.

 

So thanks ebr. :)

Edited by Nologic
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