Nologic 30 Posted May 26, 2015 Share Posted May 26, 2015 I downloaded the installer...which launched the web installer...and I can't find it anywhere on my system. Not on the desktop, start menu for current user or all users...no folder in program files or the (x86) version. What was found: C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_4a237d1c C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_4b9e9aaa C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_38c88c58 C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_962e3b541e10cf6f9fc6989b5e5c8cbb2514c44_43f680b4 C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1 C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655 C:\Users\Guy\AppData\Local\Apps\2.0\Data\TXXJMNBP.A4X\GAKGVY47.WB3\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655 C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1.cdf-ms C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1.manifest C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby..tion_bcfe77cdcab92fb5_0003.0000_none_d2434a38bcba010c.cdf-ms C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\manifests\emby..tion_bcfe77cdcab92fb5_0003.0000_none_d2434a38bcba010c.manifest C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.cdf-ms C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.8156.dmp C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.11464.dmp C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.14360.dmp C:\Users\Guy\AppData\Local\CrashDumps\Emby.Theater.Installer.exe.18880.dmp C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.cdf-ms C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby...exe_bcfe77cdcab92fb5_0003.0000_none_01dc8b90f02194a1\Emby.Theater.Installer.exe.config C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.config C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.exe.manifest C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa51852b06655\Emby.Theater.Installer.manifest C:\Users\Guy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1PAUG9MS\Emby.Theater.Installer[1].application Link to comment Share on other sites More sharing options...
ebr 14850 Posted May 26, 2015 Share Posted May 26, 2015 Did the installer complete or was there an error? Look in the KB section out here for an article on trouble installing. Link to comment Share on other sites More sharing options...
Nologic 30 Posted May 26, 2015 Author Share Posted May 26, 2015 (edited) There was no error given, no final dialog...just went silently into the night. I'll look into things further...but I attached a video, showing whats going on...or actually whats not going on. Just check runtimes -----------------Log Info------------------------- atmzzrSystemCheck: v2.7prev Generated: 2015-05-26 14:27:30 (UTC -7) Computer: GUY-PC Domain|Workgroup: WORKGROUP | WORKGROUP User: Guy-PC\Guy (Guy) -------------------------------------------------- ---------------System check----------------------- System: Windows 7 Ultimate (6.1.7601) Version: Service Pack 1 Type: 64-bit (x64) Internet Explorer: 11.0.9600.17801 Media Player: 12.0.7601.18741 DirectX: 11 (6.01.7601.17514) Flash ActiveX: 17.0.0.188 Flash Plugin: 17.0.0.188 [NPAPI|---] Shockwave: 12.1.8.158 Adobe AIR: 14.0.0.178 Silverlight: 5.1.40416.0 Java RE: 8.0.45 (v8u45) [x86|x64] VC++ 2005: 8.0.50727.6195 [x86|x64] VC++ 2008: 9.0.30729.6161 [x86|x64] VC++ 2010: 10.0.40219.1 [x86|x64] VC++ 2012: 11.0.51106.1 [x86|x64] VC++ 2013: 12.0.21005.1 [x86|x64] .NET v1.1: ---- (not available*) .NET v2.0: 2.0.50727.5420 .NET v3.0: 3.0.30729.5420 .NET v3.5: 3.5.30729.5420 .NET v4.5 CP: 4.5.51209 .NET v4.5 EX: 4.5.51209 -------------------------------------------------- Installer File Hashes CRC32: 2C59C6D8 MD5: B1FE2FF9158D2DA062DEF71374BA3DE4 SHA-1: E83B6189CD35883184FB25607B67F34E6BE9D76B I disabled: PeerBlock, Eset (firewall & Anivirus) which didn't change a thing. Not sure if you can make use of the dump information. (MediaFire) Location: C:\Users\Guy\AppData\Local\CrashDumps\ Okay while a whole lot more readable...not sure if the report archive info will help...but here it is. (MediaFire) Location: C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\ Okay info from the Properties Dialog, via the Details Tab: File version 11.0.60315.1 Product version 11.0.60315.1 Copyright © Microsoft Corporation. All rights reserv... Size 431 KB Date modified 5/ 26/ 2015 2:12 AM Language English (United States) Original filename setup.exe Silent Fail.zip Edited May 26, 2015 by Nologic Link to comment Share on other sites More sharing options...
Nologic 30 Posted May 28, 2015 Author Share Posted May 28, 2015 I didn't see in info in the Wiki that looked like it would help fix this issue...anyone else running into this...or have any suggestions? Link to comment Share on other sites More sharing options...
ebr 14850 Posted May 28, 2015 Share Posted May 28, 2015 KB/Frequently Asked Questions -> Cannot Install Server or MBT/MBC Link to comment Share on other sites More sharing options...
Nologic 30 Posted May 28, 2015 Author Share Posted May 28, 2015 Doh! I'm blind as a bat....anyways ran the command...downloaded a fresh installer...ran it...and still not love. Link to comment Share on other sites More sharing options...
ebr 14850 Posted May 29, 2015 Share Posted May 29, 2015 I couldn't view your video so please describe exactly what you do and exactly what happens. Also look in the Windows event viewer for any related errors or messages. Link to comment Share on other sites More sharing options...
Nologic 30 Posted May 31, 2015 Author Share Posted May 31, 2015 Try watching the video with VLC. Basically the installer starts, connects to the net...then dies silently...not error dialogs or anything. Event Viewer: Log Name: Application Source: .NET Runtime Date: 5/31/2015 1:46:13 PM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Guy-PC Description: Application: Emby.Theater.Installer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 628AEE4C Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name=".NET Runtime" /> <EventID Qualifiers="0">1026</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-05-31T20:46:13.000000000Z" /> <EventRecordID>4772</EventRecordID> <Channel>Application</Channel> <Computer>Guy-PC</Computer> <Security /> </System> <EventData> <Data>Application: Emby.Theater.Installer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 628AEE4C </Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 5/31/2015 1:46:14 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Guy-PC Description: Faulting application name: Emby.Theater.Installer.exe, version: 3.0.5625.22428, time stamp: 0x5565fe88 Faulting module name: AppProfiles.dll, version: 1.0.5.5, time stamp: 0x5277f418 Exception code: 0xc0000005 Fault offset: 0x0002ee4c Faulting process id: 0x53c8 Faulting application start time: 0x01d09be2d52378ae Faulting application path: C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa519532f7615\Emby.Theater.Installer.exe Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll Report Id: 13459310-07d6-11e5-8b93-60a44cb197af Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-05-31T20:46:14.000000000Z" /> <EventRecordID>4773</EventRecordID> <Channel>Application</Channel> <Computer>Guy-PC</Computer> <Security /> </System> <EventData> <Data>Emby.Theater.Installer.exe</Data> <Data>3.0.5625.22428</Data> <Data>5565fe88</Data> <Data>AppProfiles.dll</Data> <Data>1.0.5.5</Data> <Data>5277f418</Data> <Data>c0000005</Data> <Data>0002ee4c</Data> <Data>53c8</Data> <Data>01d09be2d52378ae</Data> <Data>C:\Users\Guy\AppData\Local\Apps\2.0\2889RL3J.TPW\KBOM5WNE.2PL\emby..tion_bcfe77cdcab92fb5_0003.0000_b3faa519532f7615\Emby.Theater.Installer.exe</Data> <Data>C:\Program Files (x86)\RadeonPro\AppProfiles.dll</Data> <Data>13459310-07d6-11e5-8b93-60a44cb197af</Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 5/31/2015 1:46:19 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Guy-PC Description: Fault bucket 1286316286, type 17 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Emby.Theater.Installer.exe P2: 3.0.5625.22428 P3: 5565fe88 P4: AppProfiles.dll P5: 1.0.5.5 P6: 5277f418 P7: c0000005 P8: 0002ee4c P9: P10: Attached files: C:\Users\Guy\AppData\Local\Temp\WER7F41.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_51dc7d1fda3ddb211f282f4b5dc7f92e94496_447993f9 Analysis symbol: Rechecking for solution: 0 Report Id: 13459310-07d6-11e5-8b93-60a44cb197af Report Status: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-05-31T20:46:19.000000000Z" /> <EventRecordID>4774</EventRecordID> <Channel>Application</Channel> <Computer>Guy-PC</Computer> <Security /> </System> <EventData> <Data>1286316286</Data> <Data>17</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>Emby.Theater.Installer.exe</Data> <Data>3.0.5625.22428</Data> <Data>5565fe88</Data> <Data>AppProfiles.dll</Data> <Data>1.0.5.5</Data> <Data>5277f418</Data> <Data>c0000005</Data> <Data>0002ee4c</Data> <Data> </Data> <Data> </Data> <Data> C:\Users\Guy\AppData\Local\Temp\WER7F41.tmp.WERInternalMetadata.xml</Data> <Data>C:\Users\Guy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Emby.Theater.Ins_51dc7d1fda3ddb211f282f4b5dc7f92e94496_447993f9</Data> <Data> </Data> <Data>0</Data> <Data>13459310-07d6-11e5-8b93-60a44cb197af</Data> <Data>0</Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
Solution ebr 14850 Posted May 31, 2015 Solution Share Posted May 31, 2015 Perhaps an error in your graphics drivers? Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll 1 Link to comment Share on other sites More sharing options...
Nologic 30 Posted May 31, 2015 Author Share Posted May 31, 2015 (edited) Okay problem solved...not actually the video drivers, but a companion application that tweaks video settings in the drivers themselves. It appears RadeonPro can not be loaded ether during install of Emby Theater or when trying to use Emby Theater...in ether case Theater will fail because of RadeonPro being loaded in memory. So thanks ebr. Edited May 31, 2015 by Nologic Link to comment Share on other sites More sharing options...
ebr 14850 Posted May 31, 2015 Share Posted May 31, 2015 Whew! Glad you found it. Link to comment Share on other sites More sharing options...
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