Unable to connect to server dashboard momentarily

[skynet600 33]

It started mid week.  I open a web browser and I am presented with the user login screen.  I login to the admin user and I get the dashboard briefly appear before it returns to the same login screen.  This happens four times before the login sticks.  I have tried Chrome, Safari and FF all with latest updates.

 

Current server version is 3.0.5621.0 but this has happened over the last few dev versions.

 

This is what I see in the log.

2015-05-23 07:57:15.8529 Error - SessionWebSocketListener: Unable to find session based on web socket message

Edited May 23, 2015 by skynet600

[Angelblue05 4130]

Yes, I am experiencing the same thing. I even went as far as clearing cookies etc from browser. It took exactly 4 times before it would let me in. It seems to be ok after, but it's quite weird.

Edited May 23, 2015 by Angelblue05

[mata7 43]

me too have the same problem every time that log in i have to do it 4 times Version 3.0.5621.1

[Luke 37018]

me too have the same problem every time that log in i have to do it 4 times Version 3.0.5621.1

 

Ok, perfect, someone who can reproduce consistently. Please hang tight I will post a dev build shortly and need you to test it. thanks.

[Luke 37018]

me too have the same problem every time that log in i have to do it 4 times Version 3.0.5621.1

 

@@mata7 please try the dev build 3.0.5621.42587 that is going up right now. Thanks.

[mata7 43]

luke same problem Version 3.0.5621.42587, chrome, safari 

 

[CBers 6766]

Same problem here.

 

If I log out, close the tab and open the Dashboard, it takes 3 or 4 attempts to login. When you have a complex password, it is a PITA!

 

Dev server v3.0.5621.42587

[skynet600 33]

Still broken here.

[mata7 43]

2 me it only happen local, if i use http://app.emby.media/ it work fine

 

anyway going to sleep good night all

Edited May 24, 2015 by mata7

[CBers 6766]

Seems to be access token related ??

 

2015-05-24 11:03:37.8715 Debug - HttpServer: HTTP POST http://192.168.1.140:8096/mediabrowser/Users/authenticatebyname
Ip: 192.168.1.102:65354. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Content-Length=75,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",Origin=http://192.168.1.140:8096,Content-Type=application/json,DNT=1,Accept-Encoding=gzip, deflate,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8715 Info - UserManager: Authentication request for Master has succeeded.
2015-05-24 11:03:37.8715 Debug - SessionManager: Reissuing access token
2015-05-24 11:03:37.8715 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 3.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/Users/authenticatebyname
2015-05-24 11:03:37.8715 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/Users/fe8e98c1df54d9b502474bab46ee8982
Ip: 192.168.1.102:65354. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8715 Debug - HttpServer: HTTP POST http://192.168.1.140:8096/mediabrowser/Sessions/Capabilities/Full
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Content-Length=324,Accept=*/*,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",Origin=http://192.168.1.140:8096,Content-Type=application/json,DNT=1,Accept-Encoding=gzip, deflate,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8715 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 2.0002 ms.
Url: http://192.168.1.140:8096/mediabrowser/Users/fe8e98c1df54d9b502474bab46ee8982
2015-05-24 11:03:37.8815 Debug - HttpServer: HTTP Response 204 to 192.168.1.102. Response time: 3.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/Sessions/Capabilities/Full
2015-05-24 11:03:37.8815 Info - App: SessionInfoWebSocketListener Begin transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.8815 Info - App: ScheduledTasksWebSocketListener Begin transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.8955 Info - App: ActivityLogWebSocketListener Begin transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/Sessions
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/ScheduledTasks?
Ip: 192.168.1.102:65354. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/System/Info
Ip: 192.168.1.102:65359. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2015-05-23T10:03:42.651Z
Ip: 192.168.1.102:65358. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/DisplayPreferences/dashboard?userId=fe8e98c1df54d9b502474bab46ee8982&client=dashboard
Ip: 192.168.1.102:65357. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 5.0003 ms.
Url: http://192.168.1.140:8096/mediabrowser/ScheduledTasks?
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/News/Product?StartIndex=0&Limit=5
Ip: 192.168.1.102:65355. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 2.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/DisplayPreferences/dashboard?userId=fe8e98c1df54d9b502474bab46ee8982&client=dashboard
2015-05-24 11:03:37.8955 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 3.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/News/Product?StartIndex=0&Limit=5
2015-05-24 11:03:37.9255 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 21.0012 ms.
Url: http://192.168.1.140:8096/mediabrowser/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2015-05-23T10:03:42.651Z
2015-05-24 11:03:37.9335 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/web/login.html
Ip: 192.168.1.102:65358. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=text/html, */*; q=0.01,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8,If-None-Match=3a1d21c63327ce424da4532042d87219
2015-05-24 11:03:37.9335 Debug - HttpServer: HTTP Response 304 to 192.168.1.102. Response time: 1.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/web/login.html
2015-05-24 11:03:37.9435 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 41.0024 ms.
Url: http://192.168.1.140:8096/mediabrowser/System/Info
2015-05-24 11:03:37.9755 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 75.0043 ms.
Url: http://192.168.1.140:8096/mediabrowser/Sessions
2015-05-24 11:03:37.9755 Info - App: ActivityLogWebSocketListener stop transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.9755 Info - App: ActivityLogWebSocketListener Begin transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.9755 Info - App: SessionInfoWebSocketListener stop transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:37.9755 Info - App: ScheduledTasksWebSocketListener stop transmitting over websocket to 192.168.1.102:65405
2015-05-24 11:03:38.0025 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/Packages/Updates?PackageType=System
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 2.0002 ms.
Url: http://192.168.1.140:8096/mediabrowser/Packages/Updates?PackageType=System
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/Packages/Updates?PackageType=UserInstalled
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 1.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/Packages/Updates?PackageType=UserInstalled
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/users/public
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP GET http://192.168.1.140:8096/mediabrowser/Branding/Configuration
Ip: 192.168.1.102:65359. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",DNT=1,Accept-Encoding=gzip, deflate, sdch,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 1.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/Branding/Configuration
2015-05-24 11:03:38.0045 Debug - HttpServer: HTTP Response 200 to 192.168.1.102. Response time: 1.0001 ms.
Url: http://192.168.1.140:8096/mediabrowser/users/public
2015-05-24 11:03:38.8306 Debug - HttpServer: HTTP POST http://192.168.1.140:8096/mediabrowser/Users/authenticatebyname
Ip: 192.168.1.102:65356. Headers: Host=192.168.1.140:8096,Connection=keep-alive,Content-Length=75,Accept=application/json, text/javascript, */*; q=0.01,X-MediaBrowser-Token=3503944f6b044579934fe1d9ace01b39,User-Agent=Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36,Authorization=MediaBrowser Client="Emby Web Client", Device="Chrome 42.0.2311.90", DeviceId="f930b2d8aa6c81cff145caa4d501cfac2a484a53", Version="3.0.5621.42587", UserId="fe8e98c1df54d9b502474bab46ee8982",Origin=http://192.168.1.140:8096,Content-Type=application/json,DNT=1,Accept-Encoding=gzip, deflate,Accept-Language=en-GB,en;q=0.8
2015-05-24 11:03:38.8306 Info - UserManager: Authentication request for Master has succeeded.
2015-05-24 11:03:38.8306 Debug - SessionManager: Reissuing access token

Lots of access token being re-issued.

 

[Crestj 67]

Just had this exact issue and a Ctrl+F5 refresh in Chrome fixed it straight away.

 

Not sure if that was a fluke though.

[Luke 37018]

@@mata7 please try again on 3.0.5622.39615. Thanks.

[mata7 43]

luke Version 3.0.5622.39615 fix the problem for me, chrome safari, thank you

[Luke 37018]

Thank you

[CBers 6766]

Seems to be working here as well.

 

Thanks Luke.